{"id":1629156,"url":"https://alion.io/job/homeserve-supervisor-training","title":"Supervisor, Training","company":{"id":1791719,"name":"HomeServe","domain":"homeserve.com","url":"https://alion.io/company/homeserve-com","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chattanooga, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3358},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T14:57:18Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-13T04:54:33Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked!\nWe put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.\nNo matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.\nPosition Overview:\nThe Training Supervisor leads a team of learning facilitators (both internal and vended) who deliver new hire, upskills, product, process, technology, and leadership training across the organization. This is a hands-on, player-coach role responsible for developing trainers, managing training execution, maintaining delivery standards, and ensuring employees are prepared to perform successfully in their roles. The position will report into the Sr. Manager, Ops Training role.\nThe Training Supervisor will work closely with Operations, Quality, Workforce Management, Learning & Development, and other business partners to coordinate training needs, schedules, resources, and readiness. This role is responsible for translating established training content and business requirements into consistent, engaging, and effective learning experiences.\nIn an evolving customer service environment increasingly influenced by automation, AI, and changing technology, the Training Supervisor will help ensure facilitators remain current, adaptable, and prepared to support changes in processes, systems, customer expectations, and employee skill requirements.\nThe role will manage trainer performance, classroom execution, training administration, and workflow while using a variety of learning methods including instructor-led, virtual, blended, self-paced, simulation, and on-the-job learning.\nResponsibilities:\nLead, coach, develop, and manage a team of learning facilitators responsible for training delivery and administration. \nEstablish clear expectations and performance standards for facilitation quality, preparation, learner engagement, classroom management, and training execution. \nObserve and evaluate trainer performance regularly, providing actionable coaching and development to improve facilitation effectiveness and consistency. \nCoordinate and oversee new hire, cross-training, upskill, product, process, technology, and leadership training programs. \nPartner with Operations, Workforce Management, Quality, and business leaders to understand training demand, prioritize needs, and ensure training resources are aligned to business requirements. \nManage training schedules, facilitator assignments, classroom capacity, attendance, completion tracking, and other administrative requirements associated with training delivery. \nEnsure facilitators are fully prepared and certified on training content before delivering programs to employees. \nMaintain consistent delivery standards across facilitators, locations, vendors, and learning environments. \nMonitor learner performance throughout training and identify individuals or groups requiring additional coaching, remediation, or support. \nPartner with Operations to create effective transitions from training into production and improve employee readiness following graduation. \nTrack and evaluate training outcomes using measures such as completion, assessment performance, graduation rates, early-tenure performance, quality, productivity, employee retention, and operational results. \nIdentify opportunities to improve training effectiveness, efficiency, consistency, and speed-to-proficiency. \nProvide feedback to content development partners when training materials require updates based on facilitator experience, employee feedback, operational changes, or performance results. \nSupport the implementation of new systems, automation, AI-enabled tools, products, processes, and organizational initiatives through effective training and change readiness. \nPromote effective adult-learning practices, including discussion, demonstration, practice, simulation, coaching, and knowledge application. \nConduct training sessions when necessary and remain capable of stepping into the facilitator role to support business needs. \nMaintain training documentation, attendance records, certifications, completion reporting, and other required learning records. \nEssential Functions:\n\nEssential Job Function\n\n% of Time on Function\n\nMaintain consistent delivery standards across facilitators (Internal and Vended)\n\n35%\n\nManage training schedules, facilitator assignments, classroom capacity\n\n20%\n\nProvide a feedback loop to content development partners\n\n25%\n\nStakeholder Management - Support stakeholders' needs, demands, and requirements\n\n20%\n\nTotal\n\n100%\n\nJob Requirements:\nExperience leading, coaching, or developing employees in a training, learning, customer service, or contact-center environment. \nMinimum of 1-2 years of experience directly related to training, facilitation, supervision, or development of contact-center employees preferred. \nDemonstrated experience delivering instructor-led, virtual, and/or blended learning programs. \nExperience in coaching facilitators or evaluating training delivery is strongly preferred. \nStrong understanding of adult learning principles and effective facilitation techniques. \nAbility to manage multiple training programs, schedules, priorities, and business requests simultaneously. \nDemonstrated ability to collaborate effectively with Operations, Quality, Workforce Management, Human Resources, and other business partners. \nStrong analytical skills with the ability to use training and operational performance data to identify opportunities and improve outcomes. \nExperience working in a fast-paced environment undergoing process, technology, or organizational change. \nFamiliarity with contact-center systems, learning management systems, virtual learning platforms, and emerging learning technologies preferred. \nBachelor’s degree in adult learning, education, training, business, organizational development, or a related field preferred; equivalent relevant experience may be considered. \nIn return, we offer:\nCompetitive compensation\nCareer development and advancement opportunities\nCasual attire throughout the week\nFriendly, open and team oriented work atmosphere\nExcellent benefits including generous medical, vision, dental and life & disability insurance\n401(k) plan with a company match\nEligibility to enroll in up to two HomeServe coverage plans paid for by the company\nMinimum Physical Requirements: \nThe physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.\nThis job description is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.\nHomeServe USA is an equal opportunity employer.","description_format":"text","description_chars":8720,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-01T21:16:43Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 3","filings_12m":3,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":127500,"route":null,"cap_exempt":false,"checked_at":"2026-10-03T21:08:04+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.718,"p_room":0.55,"age_days":18,"expected_fill_days":17,"reasons":["conf:3","velocity","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/homeserve-supervisor-training","json_url":"https://alion.io/job/homeserve-supervisor-training.json","meta":{"generated_at":"2026-10-13T05:47:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8942,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1791719},"rest":"https://alion.io/mcp/rest/get_company?id=1791719"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhomeserve-supervisor-training"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhomeserve-supervisor-training"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhomeserve-supervisor-training"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/homeserve-supervisor-training\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhomeserve-supervisor-training"}]}