{"id":1578308,"url":"https://alion.io/job/honestnetworks-customertechnical-support-associate","title":"Customer/Technical Support Associate","company":{"id":4054,"name":"Honestnetworks","domain":"honestnetworks.co","url":"https://alion.io/company/honestnetworks","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":18,"max":24,"currency":"USD","period":"hour","gross":null,"usd_annual":48000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":false},{"name":"C#","optional":true},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-09-30T19:06:55Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-05T00:57:07Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About Honest Networks\nHonest Networks is dedicated to delivering high-quality and affordable internet service as a catalyst for community growth, fostering learning, creativity, and enjoyment. We are a rapidly expanding, venture-backed internet service provider headquartered in Manhattan. We focus on offering gigabit internet service at transparent and affordable prices, all while providing exceptional customer service. We achieve this goal by employing individuals with high integrity, a strong work ethic, and a passion for continuous learning. If working in a fast-paced, results-oriented, and mission-driven environment excites you, we encourage you to apply and join our team. Learn more atwww.honest.net. \nAbout the Role\nHonest Networks is hiring a technical support specialist to join our growing Customer Support team. This team member will have a passion for helping our internet subscribers receive a fast, stable and secure internet connection and troubleshoot LAN issues with a friendly and professional demeanor.\nRequirements\nMust be able to work EST work hours\nOutstanding customer service: friendly demeanor, sincere empathy for customer issues & frustrations, highly responsive to support tickets/issues\nComfortable working in multiple communication channels simultaneously: email, text, phone calls, live chat\n1+ years in technical support, help desk or other IT-related, customer-facing role\nComfortable working in a command line interface (CLI)\nAbility to work outside of normal business hours\nComfortable working remotely through on-site technicians to resolve customer issues\nStrong preference for experience as an installation technician or other field experience\nBonus: CompTIA Network+ or equivalent certification\nBilingual in Spanish or Mandarin is a plus\nPrimary Responsibilities\nHandling incoming customer communications via phone, text, web chat, and email. Everything from answering questions from prospective customers who are interested in our service to billing to more advanced technical troubleshooting.\nSetting up and troubleshooting a variety of WAN/LAN/Cloud network technologies and infrastructure devices (i.e. routers, switches, firewalls, VPNs, access points/extenders, etc).\nRemote troubleshooting and resolution of support tickets.\nLeveraging enterprise IT & networking programs: e.g. Slack, GSuite, Atlassian, LibreNMS, Salesforce FSL/Service Cloud.\nCreating and maintaining internal documentation for training and reference.\nWorking closely with Honest engineers, field technicians, and customer support personnel.\nWorking shifts that may include evenings or weekends.\nPersonal Attributes\nFriendly and enthusiastic\nExcellent communication skills\nSelf-motivated and driven, with the ability to take initiative and proactively identify and address opportunities and challenges.\nAbility to stay calm and clear-headed when dealing with angry customers and time-sensitive troubleshooting.\nTechnically savvy and comfortable dealing with a variety of residential and small business customer set-ups\nBenefits\nCompetitive salary with an estimated range of $18-24/hr based on capabilities and track record\n401k inclusion after 3 months of employment\n2 weeks paid time-off and 7 days paid sick leave\nMedical, vision, and dental benefits\nHonest Networks' Values\nHonest is committed to providing equal employment opportunities to all individuals. We value diversity and do not discriminate based on race, color, ethnicity, age, gender identity and expression, sexual orientation, religion, national origin, socioeconomic status, disability, veteran status, or any other legally protected characteristic. We offer reasonable accommodations to applicants with disabilities upon request to facilitate their participation in the hiring process.","description_format":"text","description_chars":3776,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Proficiency (C2)","optional":true}]},"benefits":["401k plan","Continuous learning"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Fixed Wireless"],"lifecycle":[{"event":"open","at":"2026-10-01T11:20:58Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":220,"reasons":["conf:0","win:early"],"computed_at":"2026-10-04T05:45:00Z"},"pay":{"stated_usd_annual":48000,"is_top_pay":false},"html_url":"https://alion.io/job/honestnetworks-customertechnical-support-associate","json_url":"https://alion.io/job/honestnetworks-customertechnical-support-associate.json","meta":{"generated_at":"2026-10-05T03:07:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4265,"day_limit":5000,"remaining_today":735,"minute_limit":60,"resets_at":"2026-10-06T00:00:00Z"}}}