{"id":2505494,"url":"https://alion.io/job/honeycomb-staff-ai-operations-lead","title":"Staff AI Operations Lead","company":{"id":36574,"name":"Honeycomb","domain":"honeycomb.io","url":"https://alion.io/company/honeycomb-io","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":8,"ghost_share":0,"stale_share":0.375,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-11-06T05:58:05Z"}},"role":"Operations","role_family":"Operations","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":63000,"max_usd":130000,"period":"year","method":"role_seniority_country_cell","sample_n":66},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Function Calling","optional":false},{"name":"Honeycomb","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"LLM","optional":false},{"name":"LLM Evaluation","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Slack","optional":false},{"name":"dbt","optional":true},{"name":"Gmail","optional":true},{"name":"SQL","optional":true},{"name":"TheHive","optional":true}],"status":"live","first_seen_at":"2026-10-13T22:49:28Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-06T07:42:29Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"What We’re Building\nHoneycomb is a service for the near and present future, defining observability and raising expectations of what developer tools can do! We’re working with well known companies like HelloFresh, Slack, LaunchDarkly, and Vanguard and more across a range of industries. This is an exciting time in our trajectory, we’ve closed Series D funding, scaled past the 200-person mark, and were named to Forbes’ America’s Best Startups of 2022 and 2023! \nIf you want to see what we’ve been up to, please check out these blog posts and Honeycomb.io press releases. \nWho We Are\nWe come for the impact, and stay for the culture! We’re a talented, opinionated, passionate, fiercely inclusive, and responsible group of bees. We have conviction and we strive to live our values every day. We want our people to do what they truly love amongst a team of highly talented (but humble) peers.\nHow We Work\nWe are a fully distributed company, which means we believe it is not where you sit, but how you deliver that matters most. We invest in our people and care about how you orient to our culture and processes. At the same time we imbue a lot of trust, autonomy, and accountability from Day 1. #LI-Remote\nAbout the problem space\nAI has changed what's possible in go-to-market, support, and business operations. The constraint is no longer \"can we build it\" - it's \"can we deploy it into a real workflow, prove it made things better, and keep it working.\"\nMost companies are stuck at the demo stage: a lot of clever prompting, very little that runs reliably on Tuesday morning without someone watching it. This role exists to get us past that, everywhere outside of engineering.\nLittle more about the team:\nYou'll sit on the Data team, which is where this work belongs. Our team already operates at the seam between the business and its systems - we partner daily with RevOps, Customer Success, Sales, and Product, and we own the data infrastructure these workflows depend on. AI-in-the-business is a data problem with a model attached, and you'll have the pipelines, the warehouse, and the domain relationships already in place.\nWhat you'll do\nYou are a senior individual contributor. Your job is to take business workflows that are slow, manual, or inconsistent, and make them fast, automated, and measurably better - then do it again, and leave behind enough shared scaffolding that the third one is easier than the first.\nShip automated workflows end to end\nPartner with department leaders to identify the highest-leverage workflows in their orgs, and go deep enough on how the work actually happens to know where a model helps and where it doesn't.\nDefine success before you build: cycle time, quality, cost, risk. Instrument it. Report on it honestly, including when the answer is \"this didn't work.\"\nDeliver working systems, not prototypes, with evaluation harnesses, human-in-the-loop review where the stakes call for it, and ongoing monitoring.\nIterate on adoption the way a product manager would: user research, documentation, and a real plan for getting people to use the thing.\nBuild the shared substrate as you go\nEstablish patterns for model access, orchestration and agents, prompt and tool management, evaluation, logging, and cost control - derived from what real workflows needed, not designed in advance.\nBuild on the Data team's existing infrastructure rather than standing up parallel systems.\nCo-own shared components with your counterpart in Engineering; identify dependencies early and bring them into partner roadmaps collaboratively.\nMake the company fluent\nCreate templates, playbooks, and golden paths: prompt patterns, agent patterns, safety checklists, evaluation patterns.\nRun office hours, demos, and community-of-practice sessions that make adoption feel accessible rather than intimidating.\nDevelop enablement material for distinct audiences - GTM, operations, leadership - from fundamentals through advanced workflows.\nHelp people build judgment about AI: when to use it, when not to, and how to tell whether it worked.\nKeep it safe and governable\nPartner with Security, IT, and Legal on access control, data handling, vendor risk, and policy - so that employees have a clear, fast, safe path to experiment.\nWork with the Data team to apply our data classification standards to AI use cases: what data can be used for retrieval and context, and what audit trails are required when sensitive data flows through LLM pipelines.\nWhat you'll bring\nDeep experience shipping systems into real business workflows - you've owned something end to end, in production, that non-technical people depended on daily.\nHands-on fluency with modern AI stacks: LLMs, retrieval, tool use and agents, evaluation, guardrails - plus the pragmatism to keep things shippable.\nThe ability to learn someone else's job well enough to improve it. This role lives or dies on understanding how support, sales, or finance actually work.\nA track record of leading cross-functional initiatives without formal authority, bringing clarity, momentum, and crisp decision-making.\nComfort navigating security, privacy, and compliance tradeoffs in real organizations: data classification, retention, access controls, vendor risk.\nStrong teaching instincts - you explain complex things simply, write clear docs, and meet people where they are.\nDemonstrated ability to stay current as the landscape shifts, and to change your mind in public when the evidence does.\nNice to have\nSQL fluency and comfort in a modern data stack (dbt, a cloud warehouse, BI tooling).\nExperience with workflow automation or enterprise systems: case management, ticketing, CRM, knowledge bases.\nFamiliarity with observability practices for AI systems: monitoring, quality signals, evaluation pipelines, cost and latency analysis.\nChange management experience across a distributed, multi-function company.\nInterest in external evangelism - writing, speaking, podcasts, peer groups.\nBase Salary based on level of experience\n$310,000—$360,000 CAD\nWhat you'll get when you join the Hive:\nA stake in our success - generous equity with employee-friendly stock program\nIt’s not about how strong of a negotiator you are - our pay is based on transparent levels relative to experience\nTime to recharge with unlimited PTO\nA distributed-first mindset and culture (really!)\nHome office, co-working, and internet stipend\nFull benefits coverage for employees, with additional coverage available for dependents\nUp to 16 weeks of paid parental leave, regardless of path to parenthood\nAnnual development allowance \nAnd much more...\nPlease note we cannot currently sponsor or support visa transfers at this time. Additionally, in compliance with applicable law, all persons hired will be required to verify identity and eligibility to work.\nPhishing and Recruitment Scam Warning:\nWe take your security seriously. Please be aware that recruitment scams are increasingly common and scammers may create email addresses or websites to impersonate Honeycomb employees. To help protect you:\nAll communications will come from an @honeycomb.io email addressWe occasionally work with external recruiting agencies. These partners will use legitimate business email addresses-never personal accounts like Gmail or Yahoo.\n\nOur recruiting process will never ask you to provide financial or sensitive personal information, including but not limited to:Social security or tax identification numbers\nCredit card numbers\nBank account information\n\nDiversity & Accommodations:\nWe're committed to building a diverse, inclusive, and equitable workplace-where people of all backgrounds, identities, experiences, and abilities are welcomed, valued, and supported. We recognize that there is no single path to success and embrace nontraditional career journeys and diverse perspectives as key to building stronger, more innovative teams.\nWe strive to ensure an inclusive experience throughout every stage of our hiring process and are happy to provide reasonable accommodations as needed. If you require accommodations or accessible formats at any point during our hiring process, please let your recruiter know.\nAs an equal opportunity employer our hiring process is designed to put you at ease and help you show your best work. If there’s anything we can do to improve your experience, we’re always open to feedback.\nPrivacy Notice:\nIf you apply for a job at Honeycomb and your application is unsuccessful (or you withdraw from the process or decline our offer), Honeycomb will retain your information after your application for a period of time in accordance with local laws. We retain this information for various reasons, including in case we face a legal challenge in respect of a recruitment decision, to consider you for other current or future jobs at Honeycomb, and to help us better understand, analyze and improve our recruitment processes.\nFor more information regarding our privacy practices please see the Honeycomb Privacy Notice.\nIf you do not want us to retain your information, or want us to update it, please contact . Please note, however, that we may retain some information if required by law or as necessary to protect ourselves from legal claims.","description_format":"text","description_chars":9216,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Home office","Parental leave","Unlimited PTO"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Evaluation & Observability","Observability & APM"],"lifecycle":[{"event":"open","at":"2026-10-14T07:13:59Z"}],"visa":[],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.866,"p_room":0.9,"age_days":23,"expected_fill_days":46,"reasons":["conf:2","velocity","win:mid"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/honeycomb-staff-ai-operations-lead","json_url":"https://alion.io/job/honeycomb-staff-ai-operations-lead.json","meta":{"generated_at":"2026-11-06T10:23:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18713,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":36574},"rest":"https://alion.io/mcp/rest/get_company?id=36574"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoneycomb-staff-ai-operations-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoneycomb-staff-ai-operations-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoneycomb-staff-ai-operations-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/honeycomb-staff-ai-operations-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoneycomb-staff-ai-operations-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2505494}},{"tool":"search_jobs","arguments":{"company":"honeycomb.io","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2505494},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}