{"id":2463407,"url":"https://alion.io/job/honeydew-care-coordinator-2","title":"Care Coordinator","company":{"id":4863,"name":"Honeydew","domain":"honeydew.com","url":"https://alion.io/company/honeydew","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":70000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":284},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Gmail","optional":false},{"name":"HIPAA","optional":false},{"name":"Windows","optional":false},{"name":"Slack","optional":true}],"status":"live","first_seen_at":"2026-08-24T22:07:13Z","employer_posted_date":"2026-08-24","last_verified_at":"2026-10-15T13:06:36Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Mission\nOur mission is to ensure that no one in the world has to suffer from a treatable skin disease because of an access issue ever again.\nAbout Honeydew\nHoneydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail.\nOur tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months).\nHoneydew is the future of skin health: digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.\nAbout the Role\nStart Being The Reason Someone Finally Feels Seen.\nThis is an entry-level role, so you don't need years of healthcare experience to be great at it. We'll teach you the ins and outs of pharmacies, labs, and insurance. What we're looking for is someone who genuinely cares about people and can communicate that through their writing.\nAs a Care Coordinator at Honeydew, you'll be the thoughtful voice during someone's treatment, the person who crafts messages that make patients feel heard, supported, and confident in their skincare journey. This isn't just customer service, it's healthcare.\nYou know that feeling when someone actually listens to your healthcare concerns? When you're not just another ticket number or appointment slot? That's what you'll create every single day at Honeydew, one message at a time.\nIf you join us, you'll be central to our mission as a trusted guide helping people navigate one of the most frustrating parts of modern life: getting healthcare that works.\nYour Day-to-Day\nYou'll be the empathetic problem-solver behind the screen:\nMaster the art of written communication by crafting clear, warm, professional messages via app chat that make patients feel supported (this is 99% of your patient interaction)\n\nTurn healthcare chaos into clarity through thoughtful, detailed written responses that anticipate questions before they're asked\n\nCoordinate directly with pharmacies and labs via phone to troubleshoot prescription issues, insurance hiccups, and delivery problems\n\nConnect with dermatology providers as needed to ensure care plans stay on track\n\nKeep meticulous records because details matter when it's someone's health on the line\n\nBridge the gap between patients, providers, and insurance companies through strategic communication across channels\n\nPartner with medical teams to communicate care plans that actually fit into people's real lives\n\nMonitor patient progress through ongoing messaging, troubleshoot obstacles, and celebrate wins along their journey\n\nA Note on Your Schedule\nHoneydew supports patients 7 days a week, including evenings and weekends, so some flexibility in your availability is important. Timely responses are a big part of how we take care of patients, and we'll walk you through our response time expectations during training.\nDuring onboarding, you'll need extra flexibility as you ramp up to a full-time schedule (35+ hours/week). We'll share specific schedule details during the interview process.\nYou Might Be Our Person If…\nYou genuinely like people, even when they're frustrated and it's coming through in ALL CAPS\n\nYou're comfortable with async communication\n\nYou can read tone and emotion in written messages and respond appropriately\n\nYou find satisfaction in solving problems that don't have obvious solutions\n\nYou like to be proactive in offering advice, rather than just following a template\n\nYou believe healthcare should be accessible to everyone, not just the privileged few\n\nYou find joy in doing work that matters\n\nYou're excited to learn and grow in a new role\n\nWhat We're Looking For...\nThe Non-Negotiables:\nHigh school diploma or equivalent\n\nYou're an exceptional writer and speaker: clear, warm, and professional across every channel\n\nA personal Mac or Windows laptop or desktop computer (tablets, Chromebooks, iPads, and phones won’t work for this role)\n\nYou type at least 40 WPM\n\nYou're comfortable with Gmail and Chrome (or similar)\n\nRock-solid internet and a private workspace. HIPAA compliance isn't optional, and dropped connections aren't an option\n\nYou have a customer service mindset but understand healthcare isn't retail. Empathy and professionalism are your baseline, not your ceiling\n\nYou thrive working independently. No one's looking over your shoulder, and you don't need them to\n\nYou're coachable and collaborative. You take feedback as fuel, not criticism, and communicate openly with the team\n\nThe Nice-to-Haves (But Honestly, You'll Pick These Up Fast):\nCustomer service experience in any setting (retail, restaurants, call centers, it all counts)\n\nAny healthcare or clinical support exposure\n\nRemote work experience, so you've already figured out how to stay focused when Netflix is two clicks away\n\nComfortable with Slack and Zoom. If you're not, no stress, you'll be fluent in a week\n\nWhat You Get\nFull remote flexibility\n\nPaid training to help you get up to speed\n\nDirect impact you can measure\n\nAbility to grow within the company\n\n$100 monthly tech stipend\n\nFree Honeydew membership\n\nDirect access to new dermatology treatments\n\n20% off Honeydew products\n\nPeer-to-peer recognition through Motivosity\n\nHourly pay: $15/hour (or the applicable state or local minimum wage, if higher)\nOur Process\nApplication\n\nA short skills assessment you’ll complete on your own time (30 minutes max). This is required and due within 72 hours of applying.\n\nScreening interview, 20-30 minutes\n\nPeer interview, 30 minutes\n\nTeam Lead interview, 30 minutes\n\nOffer\n\nCandidates must be authorized to work for any employer in the US. This role is not eligible for visa sponsorship.\nCandidates residing in the following states will be considered for this role: AL, AZ, FL, GA, ID, LA, MD, MI, MO, MS, NJ, NY, NC, OH, PA, SC, TX, UT, VA, WI","description_format":"text","description_chars":5936,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Florida","iso":null,"kind":"city"},{"name":"Texas","iso":null,"kind":"city"},{"name":"Virginia","iso":null,"kind":"city"},{"name":"New Jersey","iso":null,"kind":"city"},{"name":"Michigan","iso":null,"kind":"city"},{"name":"Missouri","iso":null,"kind":"city"},{"name":"Utah","iso":null,"kind":"city"},{"name":"Pennsylvania","iso":null,"kind":"city"},{"name":"Maryland","iso":null,"kind":"city"},{"name":"Alabama","iso":null,"kind":"city"},{"name":"New York","iso":null,"kind":"city"},{"name":"North Carolina","iso":null,"kind":"city"},{"name":"Ohio","iso":null,"kind":"city"},{"name":"Wisconsin","iso":null,"kind":"city"},{"name":"Louisiana","iso":null,"kind":"city"},{"name":"South Carolina","iso":null,"kind":"city"},{"name":"Mississippi","iso":null,"kind":"city"},{"name":"Georgia","iso":null,"kind":"city"},{"name":"Arizona","iso":null,"kind":"city"},{"name":"Idaho","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Dermatology"],"lifecycle":[{"event":"open","at":"2026-10-13T17:50:01Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.472,"p_room":0.36,"age_days":51,"expected_fill_days":31,"reasons":["conf:0","velocity","win:tail","crowd:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/honeydew-care-coordinator-2","json_url":"https://alion.io/job/honeydew-care-coordinator-2.json","meta":{"generated_at":"2026-10-15T13:15:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4863},"rest":"https://alion.io/mcp/rest/get_company?id=4863"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoneydew-care-coordinator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoneydew-care-coordinator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoneydew-care-coordinator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/honeydew-care-coordinator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoneydew-care-coordinator-2"}]}