{"id":2202486,"url":"https://alion.io/job/honeydew-product-operations-manager","title":"Product Operations Manager","company":{"id":4863,"name":"Honeydew","domain":"honeydew.com","url":"https://alion.io/company/honeydew","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Product","role_family":"Product","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":108000,"max_usd":213000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":691},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T19:41:53Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T20:21:04Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"About Honeydew\nNo one should suffer from a treatable skin disease because they couldn't access care. That's what Honeydew is fixing.\nHoneydew is a venture-backed healthcare startup building the future of skin health. Our platform spans a patient-facing app, tools for Providers and Admins, and an e-commerce storefront for our own prescription skincare line, DewRx. We were founded by a serial entrepreneur from Wharton, David Futoran, and one of the country's most prominent dermatologists, Joel Spitz, MD. Our leadership team comes from Google, McKinsey, Flatiron Health, DoorDash, and others.\nThe Opportunity\nWe're hiring our first Product Operations Manager. You'll sit on the Product team, report to the Head of Product and AI, and work day to day with PMs, designers, engineers, and our care operations leaders.\nAlmost everything we build changes how a care coordinator, provider, or member services rep does their job, and those teams tell us a lot about what to build next. Your job starts upstream: take in everything they're telling us, figure out what matters most, and bring it to the Product team with the evidence to back it up. From there, you'll make sure what we build reflects how care operations actually run, and that when we ship, it works on the floor.\nHealthcare is full of friction: regulatory constraints, provider workflows, insurance and pharmacy logistics, compliance requirements that are slow to move. We need someone who sees these not as blockers, but as opportunities to radically improve the patient experience and open up access to life-changing treatment.\nWhat You'll Do\nOwn intake for feedback from our care teams and providers - suggestion boxes, weekly syncs, escalations, support tickets, and incident patterns\n\nSize and rank what comes in by frequency, patient and staff impact, time cost, and clinical risk, and bring a prioritized, evidence-backed view to roadmap planning\n\nClose the loop with Operations on every request, including the ones we decide not to do\n\nBring operational and clinical workflow expertise into specs and design reviews - edge cases, acceptance criteria, and what could break for which role\n\nRun shadow sessions and workflow walkthroughs so PMs, designers, and engineers see how our tools are actually used\n\nOwn launch readiness for releases that touch care operations: the release calendar, readiness checklists, go/no-go, role-specific change summaries, and first-week monitoring\n\nPartner closely with our Enablement team so training is ready when features ship\n\nBuild AI-powered workflows that make all of the above faster: feedback synthesis, scoring, release notes, launch tracking, and keeping our internal knowledge base current\n\nWhat We're Looking For\n4+ years in product operations, launch or program management, or care/clinical operations with significant product exposure\n\nExperience running an intake or prioritization process - scoring frameworks like RICE, and the judgment to know when the score is wrong\n\nDeep familiarity with healthcare operations - care coordination, clinical workflows, pharmacy, or similar - or a clear track record of learning a complex operational domain quickly\n\nExperience owning launches that changed how an operations team works day to day\n\nStrong written communication. You can explain the same change to a care coordinator, a provider, and an engineer, and each of them gets what they need\n\nComfort with data - you can pull and read your own numbers to answer \"how often is this actually happening?\"\n\nHeavy, current use of AI tools in your day-to-day work, and ideally experience building simple agents or automations\n\nYou build systems other people keep using after you've moved on\n\nStartup experience, and comfort creating structure where none exists\n\nNice to Have\nTelehealth, digital health, or pharmacy experience\n\nFamiliarity with REMS programs (like iPledge), prescription workflows, or lab integrations\n\nA background as a care coordinator or clinical ops lead before moving into product","description_format":"text","description_chars":4005,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","Dermatology"],"lifecycle":[{"event":"open","at":"2026-10-09T21:47:50Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.891,"p_room":1,"age_days":7,"expected_fill_days":32,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/honeydew-product-operations-manager","json_url":"https://alion.io/job/honeydew-product-operations-manager.json","meta":{"generated_at":"2026-10-18T21:57:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25219,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4863},"rest":"https://alion.io/mcp/rest/get_company?id=4863"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoneydew-product-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoneydew-product-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoneydew-product-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/honeydew-product-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoneydew-product-operations-manager"}]}