{"id":2716743,"url":"https://alion.io/job/honeywell-customer-experience-supervisor-mfd","title":"Customer Experience Supervisor (m/f/d)","company":{"id":15856,"name":"Honeywell","domain":"honeywell.com","url":"https://alion.io/company/honeywell-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":79,"open_postings":89,"ghost_share":0,"stale_share":0.82,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Katowice, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true}],"status":"live","first_seen_at":"2026-10-16T10:00:23Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-23T14:50:49Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"The Customer Support Organization has an important role to play as they serve as the primary customer contact for an assigned portfolio of accounts, they bring the customers, sales and business operations together.\nThey are responsible for commercial and operational activities as part of the Order-To-Cash process: i.e. validation and booking of customer orders, managing order changes, providing status updates, managing physical & financial claims with a strong alignment with all relevant internal functions as part of the end-to-end customer experience.\nCX Supervisor leads a team of Customer Service Representatives to ensure all customer needs and expectations are met. Key areas: people management of direct employees, maintaining a partnership with leading teams in the European countries relevant to the Centre, aligning Centre teams with behaviour, standards and results (by conducting projects in the field of standardization and improvement involving more teams), fulfilling a mentor role for HUB staff.\nCX Supervisor manages the team as well as individuals and enables them to develop through the implementation of standardizations processes,\nHoneywell\nWe have been innovating for more than 100 years and now we’re creating what’s next. Our programs serve a global community and our hometowns too. We provide resources and financial support to causes around the world and encourage employee volunteerism. We are committed to the highest standard in everything we do!\n Lead and manage a Customer Experience team to ensure excellent service delivery, achievement of SLA targets, and fulfillment of customer expectations.\nPlan, allocate, and optimize resources to ensure business continuity, workload balancing, and operational efficiency.\nBuild and maintain strong partnerships with internal and external stakeholders, acting as the primary point of contact and driving alignment on priorities and objectives.\nMonitor team performance through KPIs, provide regular reporting, lead performance reviews, and implement corrective actions to achieve operational goals.\nDrive continuous improvement initiatives by applying Lean, Kaizen, HOS, and Management Operating System (MOS) methodologies to enhance productivity, quality, and customer experience.\nEnsure process standardization, compliance, and adherence to global and regional operational strategies, quality standards, and best practices.\nRecruit, develop, coach, and retain talent by managing performance, succession planning, training programs, employee engagement, and career development.\nLead operational governance activities, including audits, process reviews, Gemba walks, and identification of process deviations, risks, and improvement opportunities.\nManage workforce planning and employee administration, including staffing, attendance, vacations, overtime, disciplinary actions, and HR-related processes.\nEnsure compliance with Health, Safety, and Environmental (HSE) regulations by promoting a safe workplace, managing risks, implementing safety measures, and meeting legal and corporate requirements.\n Key skills and qualifications\nBachelor’s degree (or equivalent experience) \nBusiness fluent in written and spoken English, other European languages represent a plus \n5+ years Customer Support and/or equivalent in supply chain / order management / OtC related experience \nPrevious experience in a Supervisor’s position is a plus \nStrong knowledge/experience with CRM/ERP system business processes (SAP is required) \nHigh level of MS office skills (Excel, Word, Outlook, PowerPoint, Teams) \nSix Sigma Certificate is a plus \nProcessdocumentationskills\nSix sigma knowledgeis a plus \nOperationalknowledge of SharePointbasedtools,\nHighlevelofpeople management skills\nExcellentwrittenandspokencommunicationskills (f2f,phone,E-mail)\nAbilityto buildrelationshipsand networks in avirtualteamenvironment\nStrong team player with theabilityto take ownershipand follow-through\nFlexibleindividualwith a highlevelofinterculturalsensitivity,abletoadaptto aquicklychangingenvironmentand drivecontinuousimprovement\nOur offer\nState-of-the-art office with parking, chill-out areas, bicycle stands, showers and probably the best coffee in town\nFruits bowls and sports activities to support your health and well-being\nDaily paid break - 30 mins\n3 + 2 hybrid work arrangement to support your work-life balance\nFlexible working hours\nCompetitive Salary regularly increased based on your performance\nFlexible benefits basket with monthly budget allocated (medical insurance, life insurance, Multisport Card)\nGenerali Insurance (Accident Insurance)\nRecognition programs\nReferrals bonuses for all open jobs\nComprehensive induction, ongoing training and development to set you up for success\nIn-house and external learning platforms supporting development opportunities\nWork experience opportunities to help you grow your career with us\nGlobal employee networks to help you connect and grow\nEmployee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters\nAccess Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment\nFrequent Employee Engagement activities supporting inclusive and diverse work environment\nContribution to social benefits like x-mas benefit, holiday , engagement events from company social fund.\nEqual opportunity statement:\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual\norientation, age, marital status, veteran status, or disability status.\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform\ncrucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.\nJoin a team recognized for leadership, innovation, and diversity\nJoin us now and make an impact!","description_format":"text","description_chars":6088,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Health insurance","Hybrid work","Life insurance","Sports activities"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Building & Cities","Industrial Automation","Aerospace Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-16T13:58:01Z"}],"visa":[],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.614,"p_room":1,"age_days":6,"expected_fill_days":25,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/honeywell-customer-experience-supervisor-mfd","json_url":"https://alion.io/job/honeywell-customer-experience-supervisor-mfd.json","meta":{"generated_at":"2026-10-23T15:57:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15856},"rest":"https://alion.io/mcp/rest/get_company?id=15856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoneywell-customer-experience-supervisor-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoneywell-customer-experience-supervisor-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoneywell-customer-experience-supervisor-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/honeywell-customer-experience-supervisor-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoneywell-customer-experience-supervisor-mfd"}]}