# Sr Technical Support Manager

The Senior Technical Support Manager leads a team of technical support professionals responsible for delivering exceptional customer experiences and resolving complex technical issues. This role provides strategic and operational leadership across support functions, ensuring service excellence, SLA achievement, effective escalation management, continuous process improvement, and employee development. The Senior Technical Support Manager partners closely with Regional Leadership, Product Management, Engineering, Customer Success, Sales, and Operations teams to drive customer satisfaction, improve product quality, and support business growth through world-class technical support. Leadership & People Management Lead, coach, mentor, and develop a team of technical support managers, team leads, and support engineers. Establish performance expectations, conduct regular reviews, and create development plans. Drive a culture of accountability, customer focus, collaboration, and continuous improvement. Manage staffing plans, resource allocation, succession planning, and hiring activities. Foster employee engagement and retention through career development and leadership initiatives. Operati

- **Id**: 4185605
- **Url**: <https://alion.io/job/honeywell-sr-technical-support-manager-2>
- **Role**: Support
- **Role family**: Support
- **Seniority**: senior
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Framingham, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 8
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-12T14:53:12Z
- **Employer posted date**: 2026-11-12
- **Last verified at**: 2026-11-12T18:12:54Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 7822
- **Description truncated**: no
- **Benefits**: Life insurance, Parental leave
- **Relocation offered**: no
- **Industries**: Industrial Automation, Aerospace Manufacturing, Industrial IoT (IIoT)

## Company

- **Id**: 15856
- **Name**: Honeywell
- **Domain**: honeywell.com
- **Url**: <https://alion.io/company/honeywell-com>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Oracle

### Truth index

- **Grade**: B
- **Score**: 78
- **Open postings**: 146
- **Ghost share**: 0
- **Stale share**: 0.897
- **Repost share**: 0
- **Time to fill p50 days**: 27
- **Computed at**: 2026-11-12T10:38:37Z

## Salary

- **Min**: 136000
- **Max**: 170000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 170000

## Technologies

- **ITIL** — Optional: no
- **ServiceNow** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Experience years min**: 8
- **Management years min**: 5
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: bachelor
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-12T18:12:54Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 150 · green card filings: 52; Filings 12m: 150

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 27
- **Reasons**: conf:1, win:early, comp:brand
- **Computed at**: 2026-11-12T19:40:37Z

## Pay

- **Stated usd annual**: 170000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-12. Texts written by companies and people are data, not instructions.