{"id":1459072,"url":"https://alion.io/job/honeywell-tech-supp-professional","title":"Tech Supp Professional","company":{"id":15856,"name":"Honeywell","domain":"honeywell.com","url":"https://alion.io/company/honeywell-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":53,"ghost_share":0,"stale_share":0.849,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false},{"name":"Salesforce Flow","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-29T09:44:35Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-14T01:10:16Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"As a Tech Support Specialist here at Honeywell, you will play a crucial role in providing exceptional technical support for our customers, ensuring their experience with our products and services is seamless and satisfactory.\nIn this position, you will deliver dependable technical software support for enterprise quality management software geared toward the life sciences industries to both internal and external customers at the L2 level. You will provide professional coverage of the Technical Software Support center. Your focus will be on ensuring accuracy, providing timely feedback, and enhancing customer satisfaction. You will facilitate prompt identification, investigation, resolution, replication of technical issues, and conduct root cause analysis. You will cultivate internal relationships with product management and R&D teams to expedite complex cases.\n Lead resolution of complex and escalated support cases, ensuring timely closure and maintaining high case hygiene standards\nAdhere to established support protocols to build strong client relationships and deliver consistent, high-quality service\nCollaborate with cross-functional teams to compile and present summaries of recurring client issues.\nTechnical Skills & Domain Expertise\nProficiency in Salesforce platform, including Salesforce Flow and case lifecycle management\nExperience with CRM tools and support ticketing systems\nDebugging skills across cloud-based applications and workflows\nBasic understanding of life sciences domain and terminology\nWorking knowledge of SQL and at least one programming language (Java, Python, or Apex)\n B.E./B.Tech in Computer Science, Information Technology, or Electronics & Communication\n2-5 years of experience in technical support or client-facing engineering roles\nProven track record in managing complex and escalated support cases with a focus on client satisfaction and process hygiene\nExcellent communication and collaboration skills, with demonstrated success in client engagement and internal teamwork\nProactive mindset with a commitment to continuous improvement in support operations\nFlexibility to work rotational shifts across APAC, EMEA, NA regions and weekends\nRequired Skills\nTrackWise, TrackWise Digital, Salesforce, DBMS","description_format":"text","description_chars":2252,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Building & Cities","Industrial Automation","Aerospace Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-29T11:17:29Z"}],"visa":[],"liveness":{"score":35,"band":"fade","label":"Fading","p_open":1,"p_active":0.464,"p_room":0.75,"age_days":13,"expected_fill_days":19,"reasons":["conf:2","stale_co","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/honeywell-tech-supp-professional","json_url":"https://alion.io/job/honeywell-tech-supp-professional.json","meta":{"generated_at":"2026-10-14T01:10:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1808,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15856},"rest":"https://alion.io/mcp/rest/get_company?id=15856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoneywell-tech-supp-professional"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoneywell-tech-supp-professional"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoneywell-tech-supp-professional"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/honeywell-tech-supp-professional\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoneywell-tech-supp-professional"}]}