{"id":3156915,"url":"https://alion.io/job/honeywell-technical-support-specialist-mfd-2","title":"Technical Support Specialist (m/f/d)","company":{"id":15856,"name":"Honeywell","domain":"honeywell.com","url":"https://alion.io/company/honeywell-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":80,"open_postings":99,"ghost_share":0,"stale_share":0.818,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Horsham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":69000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T14:22:09Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T18:13:48Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Kick-start your career in technical support with a 12-month internship supporting innovative Building Management System (BMS) technologies. As aTechnical Support Specialist Intern, you'll work alongside experienced engineers to help customers troubleshoot technical issues, resolve system challenges, and deliver outstanding customer experiences. This role offers hands-on exposure to software, hardware, networking, and building automation technologies while developing valuable analytical, problem-solving, and customer engagement skills.\n Provide technical support to customers and partners via phone, email, and remote support tools.\nInvestigate and troubleshoot software, hardware, networking, and system-related issues, identifying practical solutions.\nManage support cases within Salesforce CRM, ensuring accurate documentation and timely follow-up.\nCommunicate clearly with customers, building strong relationships and providing regular updates throughout the resolution process.\nCollaborate with technical teams to escalate and resolve complex issues while gaining exposure to advanced troubleshooting practices.\nContribute to knowledge-sharing initiatives, including technical articles, documentation, and knowledge base updates.\n Currently pursuing or recently completed a degree in Engineering, Computer Science, Information Technology, Electronics, Building Services, or a related field.\nStrong analytical and problem-solving skills with the ability to investigate and resolve technical issues.\nInterest in technology, networking, software systems, and technical troubleshooting.\nExcellent communication and interpersonal skills, with the confidence to engage professionally with customers and colleagues.\nCustomer-focused mindset with strong listening skills and the ability to explain technical information clearly.\nProactive, organized, and eager to learn, with the ability to manage multiple priorities in a fast-paced environment.\nWhat You'll Gain\nHands-on experience supporting industry-leading building automation and control technologies.\nExposure to networking, communications protocols, and real-world technical troubleshooting.\nMentorship from experienced technical professionals.\nOpportunity to develop both technical expertise and customer-facing skills within a global technology organization.\nEqual Opportunities\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. 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