{"id":2620181,"url":"https://alion.io/job/honeywell-technical-support-specialist-mfd","title":"Technical Support Specialist (m/f/d)","company":{"id":15856,"name":"Honeywell","domain":"honeywell.com","url":"https://alion.io/company/honeywell-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"B","score":84,"open_postings":97,"ghost_share":0,"stale_share":0.835,"repost_share":0,"time_to_fill_p50_days":19,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warsaw, Poland"],"countries":["PL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":22000,"max_usd":56000,"period":"year","method":"role_country_seniority_unknown","sample_n":84},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T10:54:32Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T17:44:10Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We are looking for a Technical Support Engineer to provide assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers with our applications, programs and hardware.\nTechnical Support Engineer responsibilities include resolving issues with our products using remote desktop connections to provide immediate support. You will use email and phone to give customers/ partners quick answers to simple issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals. If it is necessary, you will go with our BMS partner in order to solve the issue directly to the installation.\nTo be familiar with IoT would be very positively evaluated to be prepared for the in-place Honeywell’s strategy.\nThe main product responsibility will be in niagara software support. This can be a PC based supervisor installation, or a field controller based BMS application including integration options.\nThe peripheral devices like I/O modules and connected field devices are part of the support.\nAll devices are communicating via internet and serial wired connections. Due to that, knowledge about IT infrastructure and communication protocols is needed.\nTo be qualified for this role, you should possess extensive knowledge in a relevant field, like technical engineer (industrial, mechanical, telecommunications, IT ...). If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.\nUltimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.\nKey Responsibilities\nProvide technical support.\nBuild relationships with customers. \nTest products & software. \nDevelop and share knowledge. \nCoverage of Technical Support Helpdesk (Phones, mail, email and web support) for the specific BMS product portfolio.\nTransfer product knowledge to internal staff of Sales Team and to Partners supporting related activities (trainings, technical articles, technical bulletins, webinars…).\nProvide mainly post-sales technical assistance for customers: facilitating the identification, investigation, resolution, root cause analysis and replication of technical issues. Areas include, but are not limited to, configurations, installation procedures, application functionality, and other areas as related to system operations. \nParticipate and contribute to team meetings and other company meetings across the Honeywell organization. \nSupport of BMS New Product Introduction through NPI introduction programs .\nFacilitate issue identification and analysis.\nInvestigate and resolve technical issues.\nTrack requests resolution. \n Language Requirements\nFluent in English and Polish, verbal and in writing. German is a plus.\nTechnical Skills & Specific Knowledge Required\nStrong Customer Service & Technical support skills - ability to quickly gain customers trust and confidence.\nKnowledge of computers, electric & electronic concepts and devices\nKnowledge of BMS\nExperience with networks and connectivity\nStrongly preferred is a selection of the following competencies:Knowledge of HVAC applications\nKnowledge about the niagara technology by Tridium\nKnowledge in field devices\n\nStrong problem-solving skills - ability to quickly and correctly assess the impact, complexity and urgency of problems reported by customers. \nDriving license\nExcellent writing skills. Much of the work will be written (email, documentation etc.)\nChampions Change, continuous improvement mindset\nFosters teamwork and diversity, knowledge sharing mindset\nAttitude to travel and drive (less than 10%)\nWe are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.\nWe will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.","description_format":"text","description_chars":4281,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Polish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Smart Building & Cities","Industrial Automation","Aerospace Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-15T13:12:09Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.571,"p_room":0.9,"age_days":6,"expected_fill_days":19,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/honeywell-technical-support-specialist-mfd","json_url":"https://alion.io/job/honeywell-technical-support-specialist-mfd.json","meta":{"generated_at":"2026-10-22T20:12:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4108,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":15856},"rest":"https://alion.io/mcp/rest/get_company?id=15856"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoneywell-technical-support-specialist-mfd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoneywell-technical-support-specialist-mfd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoneywell-technical-support-specialist-mfd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/honeywell-technical-support-specialist-mfd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoneywell-technical-support-specialist-mfd"}]}