{"id":2648730,"url":"https://alion.io/job/honorbridge-family-support-coordinator","title":"Family Support Coordinator","company":{"id":2045352,"name":"HonorBridge","domain":"honorbridge.org","url":"https://alion.io/company/honorbridge","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Greenville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":63000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4005},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T17:36:36Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T23:29:28Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At HonorBridge, our mission is to build connections that save and heal lives through organ and tissue donation. Behind every donation opportunity is a family facing one of the most difficult moments of their lives, and the compassionate professionals who guide them through it with care, empathy, and support.\nWe are seeking a Family Support Coordinator to serve as a trusted resource for potential donor families during times of crisis, loss, and uncertainty. This role combines family advocacy, emotional support, healthcare collaboration, and donation education to help families navigate end-of-life decisions while honoring the wishes of their loved one.\nIf you are passionate about supporting others during difficult moments and want to make a meaningful difference in the lives of donor families and transplant recipients, we'd love to hear from you.\nThe Opportunity\nThe Family Support Coordinator serves as a dual advocate, supporting donor families while also helping create opportunities for life-saving and life-enhancing transplantation.\nIn this role, you will work closely with hospital staff, physicians, HonorBridge clinical teams, and donor families to provide emotional support, education, and guidance throughout the donation process. You will help families understand complex medical situations, navigate the donation journey, and make informed decisions while ensuring they feel respected, supported, and cared for every step of the way.\nThis position is ideal for professionals with backgrounds in counseling, ministry, social work, psychology, bereavement support, or related fields who are comfortable working independently, building relationships, and supporting individuals during emotionally sensitive situations.\nSchedule & Travel Expectations\nOn-call role requiring 16-hour call shifts\nMust be prepared to respond onsite when on call\nTravel to HonorBridge partner hospitals within and occasionally outside assigned regions is required\nMust maintain the flexibility to support families throughout extended donation processes\nWhat You'll Do\nIn this role, you will:\nRespond to referral notifications and collaborate with the Administrator On Call and clinical teams to assess family support needs.\nEstablish relationships with hospital staff, physicians, and healthcare teams to coordinate family support services.\nReview available clinical information and collaborate with donation staff to understand case progression and donation potential.\nServe as the primary support person for potential donor families throughout the donation process.\nBuild trusting relationships with families while providing compassionate emotional support during times of crisis and loss.\nHelp families understand complex medical information, including clinical deterioration, brain death testing, and end-of-life processes.\nFacilitate communication between families and healthcare providers to ensure questions are answered and concerns are addressed.\nAdvocate for families' needs and support their emotional, spiritual, and informational well-being.\nCollaborate with healthcare teams to determine the appropriate timing and approach for donation discussions.\nParticipate in collaborative donation conversations, providing education about donation options and opportunities.\nPresent donation information in a compassionate, respectful, and family-centered manner with the goal of achieving informed authorization.\nSupport families regardless of their donation decision and ensure they feel respected throughout the process.\nContinue providing care, communication, and support to donor families throughout the authorization and donation journey.\nConnect families with community resources, bereavement support, HonorBridge materials, and Family Services programs as appropriate.\nMaintain accurate documentation and communication related to family interactions and case activity.\nComplete administrative, quality assurance, project-based, and communication responsibilities in a timely manner.\nParticipate in ongoing education and professional development related to grief support, family care, donation advocacy, and end-of-life communication.\nPerform other duties as assigned in support of HonorBridge's mission.\nWhat You'll Bring\nWe're looking for a compassionate professional who can build trust quickly, communicate effectively in emotionally charged situations, and support families with empathy, dignity, and respect.\nMinimum Qualifications\nBachelor's degree required.\nTwo or more years of professional experience in counseling, ministry, chaplaincy, social work, psychology, grief support, family services, or a related field.\nDemonstrated ability to support individuals and families during crisis, trauma, loss, or significant life transitions.\nStrong communication, active listening, and relationship-building skills.\nHigh degree of emotional intelligence, empathy, and compassion.\nAbility to work independently while managing multiple priorities and responsibilities.\nStrong resilience and ability to effectively cope with stress in emotionally demanding situations.\nUnderstanding of medical terminology or ability to quickly learn and apply healthcare concepts.\nAbility to remain available and provide support throughout extended donation processes.\nValid driver's license and ability to travel to hospitals throughout the service area.\nPreferred Qualifications\nExperience working in healthcare, hospice, palliative care, bereavement services, chaplaincy, or hospital-based family support roles.\nExperience facilitating difficult conversations related to serious illness, end-of-life care, or loss.\nKnowledge of organ and tissue donation processes.\nTraining in grief counseling, crisis intervention, trauma-informed care, or family systems support.\nWhy HonorBridge?\nEvery donor family has a story, and every donation opportunity begins with compassion.\nAs a Family Support Coordinator, you'll have the privilege of walking alongside families during some of life's most challenging moments, helping them find understanding, support, and meaning while creating opportunities to save and heal lives through donation.\nIf you're motivated by meaningful human connection, compassionate service, and the opportunity to make a lasting impact on donor families and transplant recipients alike, you'll find purpose and fulfillment at HonorBridge.\n\nWhat's in it for you?\n100% Company-Paid Employee Medical Premiums: Coverage for employees, with the company covering a significant portion of spouse and family premiums.\n Health Reimbursement Account (HRA): Helps reduce your medical deductible and out-of-pocket healthcare costs.\nCompany-Paid Life Insurance & Long-Term Disability Insurance, plus voluntary Short-Term Disability Insurance.\nUp to 8% Employer Retirement Match after one year of employment.\nGenerous Paid Time Off: Vacation and sick leave, 10 paid holidays, and 2 floating holidays.\n$500 Annual Work-Life Balance Benefit\n$500 Annual Mental Health Benefit\n Dental & Vision 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