{"id":1267955,"url":"https://alion.io/job/honorbuilt-remote-support-technician","title":"Remote Support Technician","company":{"id":691340,"name":"HonorBuilt","domain":"honorbuilt.com","url":"https://alion.io/company/honorbuilt","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":128000,"period":"year","method":"role_country_seniority_unknown","sample_n":2276},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T19:49:09Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-27T09:14:19Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"QSR System Support\nWe kindly ask that applicants do not call. All inquiries must be submitted through the application portal.\n\nHonorBuilt is an IT services company specializing in restaurants and other multi-location businesses. Services include technology roll-outs, hot spare programs, on demand site visits, NCR certified help desk, and corporate IT support. Our 24/7 helpdesk provides service to national brands like Chick-fil-A, Burger King, Popeye’s and Jim ‘n Nick’s, as well as dozens of smaller local clients. Irrespective of size, we treat everyone with exceptional service.\nWe need talented troubleshooters with excellent communication skills who want to learn and advance their careers. The role requires a high touch and accurate responses to our national restaurant chains and their franchisees. On a daily basis you will handle a high volume of calls and emails, providing assistance for POS, IT and Networking issues. Our goal is to resolve problems and implement solutions on the first contact so our customers can get back to feeding hungry people!\nThis job will be four, 10-hour overnight shifts. The exact shift schedule will be determined soon.\nEssential Duties and Responsibilities:\n A “can do” approach for receiving customer issues through telephone, email and other avenues.\n Diagnosis and troubleshooting issues for Point-of-Sale Systems (Aloha, SICOM and others).\n Diagnosis and troubleshooting of networking issues, wired and wireless.\n Diagnosis and troubleshooting of Windows 11 Operating Systems.\n High touch communication with our customers is critical - keeping them informed of ticket progress, notifying them of impending changes or agreed outages.\n Additional Duties and Responsibilities:\n Improve customer service, perception and satisfaction.\n Ability to work in a team and communicate effectively at all levels of the organization.\n Escalate issues that cannot be completed within agreed service levels.\n Document internal processes and procedures related to duties and responsibilities.\n Responsible for full documentation of tasks, and meeting of commitments in ConnectWise.\n Service awareness of customers’ key IT services for which support is being provided.\n Interact with vendors to support hardware and software.\n Learn and practice our Values.\n Candidate Requirements include:\n A proven Customer Service background or Technical Support role in a 24/7 Call/Contact Center.\n Exceptional ability to research and troubleshoot technology problems.\n Ability to prioritize and handle multiple tasks.\n Excellent written and verbal skills.\n Ability to adapt to changing procedures and equipment.\n A successful background check, drug screening and technical interview.\nMust reside and be authorized to work in the U.S.","description_format":"text","description_chars":2755,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["POS Systems","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-09-25T22:50:16Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.692,"p_room":0.9,"age_days":31,"expected_fill_days":52,"reasons":["conf:1","win:mid"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/honorbuilt-remote-support-technician","json_url":"https://alion.io/job/honorbuilt-remote-support-technician.json","meta":{"generated_at":"2026-10-27T13:11:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1154,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":691340},"rest":"https://alion.io/mcp/rest/get_company?id=691340"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhonorbuilt-remote-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhonorbuilt-remote-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhonorbuilt-remote-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/honorbuilt-remote-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhonorbuilt-remote-support-technician"}]}