{"id":3744354,"url":"https://alion.io/job/hoop-customer-care-officer","title":"Customer Care Officer","company":{"id":4508993,"name":"Hoop","domain":null,"url":"https://alion.io/company/hoop-7","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tanzania"],"countries":["TZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-04T10:25:57Z","employer_posted_date":null,"last_verified_at":"2026-11-04T10:25:57Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"KEY RESPONSIBILITIES\n\nHotline management: Answer incoming calls from customers and prospective customers across Tanzania promptly and professionally.\n\nCustomer information: Explain our phone models, pricing, payment plans and application process clearly and accurately.\n\nAgent referral: Identify the caller’s location and connect them with the nearest authorised HOOP agent, sharing the agent’s contact details.\n\nIssue resolution: Help resolve customer enquiries and complaints, and escalate payment, device or account issues to the right department.\n\nFollow-up calls: Make outbound calls to confirm customers were served and their issues were fully resolved.\n\nCall records: Log all calls, enquiries and complaints, and track each case through to resolution.\n\nAgent directory: Keep an up-to-date list of active agents and their contacts by region.\n\nCustomer feedback: Report common customer questions, complaints and trends to management to improve service.\n\nREQUIREMENTS\n\nDiploma or Bachelor’s degree in Business, Marketing, Communications or a related field.\n\nAt least 1 year’s experience in a call centre or customer service role, ideally in telecoms, retail or financial services.\n\nExcellent spoken Kiswahili and English, with a clear, polite and confident phone manner.\n\nPatient and calm under pressure, able to handle a high volume of calls.\n\nGood computer skills (MS Office; CRM or call-logging systems an advantage).\n\nGood knowledge of smartphones and of Tanzania’s regions is an added advantage.\n\nAbility to drive with a valid driving licence is an added advantage.","description_format":"text","description_chars":1574,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-04T12:27:11Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["seen:0","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/hoop-customer-care-officer","json_url":"https://alion.io/job/hoop-customer-care-officer.json","meta":{"generated_at":"2026-11-05T23:41:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5090,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4508993},"rest":"https://alion.io/mcp/rest/get_company?id=4508993"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoop-customer-care-officer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoop-customer-care-officer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoop-customer-care-officer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hoop-customer-care-officer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoop-customer-care-officer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3744354}},{"tool":"search_jobs","arguments":{"company":4508993,"detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3744354},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}