{"id":3469006,"url":"https://alion.io/job/hootsuite-contract-operations-strategist","title":"Contract Operations Strategist","company":{"id":3245,"name":"Hootsuite","domain":"hootsuite.com","url":"https://alion.io/company/hootsuite","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"contractor","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":107000,"period":"year","method":"role_seniority_country_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-10-29T15:48:39Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-11T14:35:45Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"We’re looking for a Contract Operations Strategist to advise and support the New Business and Customer & Expansion teams on the efficient execution of deals, ensuring new contracts and renewals are accurately structured and meet compliance requirements. This role is open to applicants located in Mexico City. In this role, you will report to the Senior Director, Sales Operations. \nWHAT YOU’LL DO:\nAdvise sales reps and sales managers on contract best practices, working in tandem with New Business, Customer & Expansion, Business Technology, Legal, and Finance.\nAdvise and support the New Business and Customer & Expansion teams as the subject matter expert on contracts.\nProvide support to Customer Account Managers on contract renewals that may involve multiple accounts, consolidation of renewal contracts, and changes to renewal amounts and/or product mix.\nPartner with the New Business and Customer & Expansion teams to capture contractual requirements, including complex non-standard deals that may involve input from multiple departments (Legal, Finance, Product Marketing, etc.).\nAssist in monitoring a working queue to support the team in resolving requests for assistance from sales on a daily basis and is meeting the service level agreement\nReview contracts pre / post-sale to ensure compliance with operational procedures / financial audit requirements. Provides assistance in resolving any contractual issues found.\nSupport the day-to-day use and data integrity of CRM (Salesforce), including account set-up and hierarchies, opportunity creation, quoting and closing out of opportunities, and auditing data to ensure accurate booking and forecasting of revenue.\nPartner with internal stakeholders to ensure Salesforce is enabled with required products and troubleshoot any issues.\nPerform other related duties as assigned.\nWHAT YOU’LL NEED:\n5-8 years experience, or equivalent combination of education and experience, in a Sales Operations role including direct experience of sales order processing, software contracts and renewals, invoicing, and revenue recognition policies relating to SaaS.\nKnowledge and understanding of internal departments (Legal, Finance, Partner Operations, Product Marketing, etc.).\nComprehensive knowledge of software sales processes from quote-to-cash and experience in working within CRM and Financial systems.\nCustomer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their needs.\nOpen Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.\nDecision Making: Consistently chooses the best course of action (from a number of alternatives) to address business problems and/or opportunities.\nProblem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.\nWHO YOU ARE:\nSolution seeker: You’re focused on tackling new challenges, solving problems, and moving the business forward-and you don’t wait to be asked.\nLifelong learner: You have a growth mindset - you’re here to learn, experiment, seek, apply, and provide feedback, share what works with your team, and move on from what doesn’t.\nResilient adapter: In the face of change and challenges, you bring a thoughtful, calm approach and a focus on finding new opportunities.\nIntentional collaborator. You build positive working relationships across the business, bringing people together to foster new opportunities and to facilitate the efficient flow of information.\nCritical challenger: You have the trust in your team to ask difficult questions in order to get to the best end result.\nActive communicator: You listen actively and communicate ideas and information clearly, inclusively, and proactively. \nIntegrated thinker: You look beyond your role and responsibilities to understand how your team’s work drives broader organizational goals.\nAccountable owner: You take pride in the work you’re responsible for with a mindset of ultimate accountability and reliability for the outcomes.\nBar-raiser: You step up to help your team grow and succeed, even when that means going beyond what might be expected.\nIn all we do, our six guiding principles light the way:\n\nStep Up: Show the world what it looks like to live and work by these guiding principles. #StepUp\nOne Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe\nCustomer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed\nGo Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile\nPlay to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses\nNeighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies\nAccommodations will be provided as requested by candidates taking part in all aspects of the selection process.\nThis posting is for a current vacancy for which we are actively hiring.\n#LI-AD #LI-Hybrid\nUse of AI in Hiring\nHootsuite uses artificial intelligence (AI) to support our recruitment process. These tools may assist with screening and assessing applicants and / or summarizing interview feedback. All final hiring decisions are made by human decision-makers who use their professional judgement to review and evaluate relevant candidate information in addition to AI outputs. 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