{"id":3765454,"url":"https://alion.io/job/hopco-supervisor-digital-clinic-operations-remote","title":"Supervisor, Digital Clinic Operations (Remote)","company":{"id":3854156,"name":"HOPCo","domain":"hopco.com","url":"https://alion.io/company/hopco","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Phoenix, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-04T16:28:22Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-15T15:38:39Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"ESSENTIAL FUNCTIONS\nCoach and lead all staff to instill the organization’s mission, vision, and core values through education, demonstration, huddles, and results. \nSupport Value-Based Care programs and initiatives. \nDemonstrate outcomes as measured through established metrics and patient satisfaction surveys. \nLeads staff to efficiently direct patient flow throughout the clinic. \nAssist Digital Clinic support staff as needed with checking patients in and out of the clinic. \nAssists Digital Clinic support staff as needed with intake of medical history into EMR. \nPrimarily responsible for the supervision of all clinic staff and is the primary contact person for all Digital Clinic support staff. \nPrimarily responsible for clinic operations and audits as assigned. \nEnsure that new hire staff is adequately trained and consistently following the applicable Standard Operating Procedures and Workflows. \nShall lead ongoing quality monitoring of competencies of staff and assist in training and educations of all staff. \nPrimarily responsible for completing employee evaluations and administering corrective actions. \nPrimarily responsible for conducting regularly scheduled staff meetings. \nInteracts with patients and customers daily to resolve patient issues and concerns. \nWorks in partnership with the providers and all staff to provide excellent customer service. \nPrimarily responsible for assigning staffing and schedules \nPrimarily responsible for the creation and maintenance of an employee engagement program. \nPrimarily responsible for holding daily/weekly/monthly staff huddles \nHolds regularly scheduled 1:1’s with the Digital Clinic support staff to provide real-time feedback, reinforce positive behavior and correct any inappropriate behaviors. \nPrimarily responsible for blocking/unblocking of provider templates and monitoring/assignment of needed patient rescheduling. \nPrimarily responsible for oversight of time and attendance. \nEnsures, coordinates and leads through demonstration the responsibility for all clinic staff to collect patient copayments and past due accounts (if applicable)\nEnsures and coordinates that all Digital Clinic support staff verifies demographic and insurance information via real-time eligibility or utilizing payor websites. \nCompletes onboarding and training for Digital Clinic support staff. \nOwns and ensures staff meet compliance, confidentiality, documentation, regulatory audit readiness, and maintain SOP adherence. \nCollaborates with VBC Digital Clinic leadership to develop, review, and maintain standard operating procedures (SOPs) and workflows. \nCoordinates and assigns daily tasks to support efficient Digital Clinic operations. Reviews operational and scheduling data to optimize staff schedules, productivity, and resource utilization across the Digital Clinic. \nMonitors staffing capacity, workload, and patient volume to identify coverage needs and ensure appropriate staffing levels. \nEvaluates staff productivity and schedule utilization to identify opportunities to improve efficiency and maximize team capacity. \nPartners with VBC Digital Clinic leadership to adjust staffing and schedules based on patient demand, workload, and operational needs. \nParticipates in interviews and candidate selection for Digital Clinic support staff in collaboration with VBC Digital Clinic leadership.\nResponsible for achieving established productivity, patient access, quality, employee engagement, and patient satisfaction goals.\nAnalyze operational dashboards and KPIs to identify trends, staffing needs, workflow opportunities, and performance improvement initiatives.\nMonitor clinic productivity, patient access metrics, no-show rates, and service-level performance.\nEDUCATION\nHigh school diploma/GED or equivalent working knowledge preferred.\nAssociate's degree in Healthcare Administration, Business Administration, or related field preferred. Equivalent combination of education and experience may be considered.\nEXPERIENCE\nMinimum of three years of working experience in a medical practice or clinic. \nPrevious supervisory experience in a medical clinic setting is preferred. \nOrthopedic/MSK clinic experience preferred.\nVirtual/remote clinic experience preferred.\nVirtual care, telehealth, or remote workforce management experience preferred.\nValue-Based Care experience strongly preferred.\nREQUIREMENTS\nMust have excellent interpersonal and communication skills. \nDemonstrates an ability to generate creative and innovative approaches to solve problems. \nProficiency with EMR systems\nExperience with telehealth platforms\nMicrosoft Teams, Outlook, Excel, and reporting tools\nWorkforce management and scheduling systems\nKNOWLEDGE\nKnowledge of front office procedures and patient flow. \nKnowledge of clinic payment policies and procedures. \nKnowledge of medical terminology. \nKnowledge of medical insurance plans. \nSKILLS\nSkill in effective management of clinic staff. \nSkill in training/mentoring front office staff. \nSkill in delegating work duties to staff. \nSkill in creating/maintaining a professional and pleasant atmosphere. \nABILITIES\nAbility to resolve customer service issues and identify areas of improvement. \nAbility to use interpersonal skills to establish/maintain positive relationships with patients, families, providers, and staff. \nAbility to analyze workload requirements and schedule front office staff appropriately. \nENVIRONMENTAL WORKING CONDITIONS\nNormal remote clinic environment. \nPHYSICAL/MENTAL DEMANDS\nRequires sitting and standing associated with a normal office environment. \nSome bending and stretching are required. \nManual dexterity using a calculator and computer keyboard \nORGANIZATIONAL REQUIREMENTS\nHOPCo's Mission, Vision, and Values must be acknowledged and adhered to.\nThis description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.","description_format":"text","description_chars":5970,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Orthopedic Clinics","Practice Management Software","Care Coordination & Population Health"],"lifecycle":[{"event":"open","at":"2026-11-04T19:56:58Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":10,"expected_fill_days":38,"reasons":["conf:4","stale_co","win:early"],"computed_at":"2026-11-15T07:52:55Z"},"pay":null,"html_url":"https://alion.io/job/hopco-supervisor-digital-clinic-operations-remote","json_url":"https://alion.io/job/hopco-supervisor-digital-clinic-operations-remote.json","meta":{"generated_at":"2026-11-15T22:56:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3854156},"rest":"https://alion.io/mcp/rest/get_company?id=3854156"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhopco-supervisor-digital-clinic-operations-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhopco-supervisor-digital-clinic-operations-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhopco-supervisor-digital-clinic-operations-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hopco-supervisor-digital-clinic-operations-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhopco-supervisor-digital-clinic-operations-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3765454}},{"tool":"search_jobs","arguments":{"company":"hopco.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3765454},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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