{"id":3117039,"url":"https://alion.io/job/horder-healthcare-it-operations-engineer","title":"IT Operations Engineer","company":{"id":4461861,"name":"Horder Healthcare","domain":"horderhealthcare.co.uk","url":"https://alion.io/company/horder-healthcare","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Crowborough, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":26325,"max":27222,"currency":"GBP","period":"year","gross":null,"usd_annual":36418},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"TCP/IP","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false},{"name":"DHCP","optional":true},{"name":"DNS","optional":true}],"status":"live","first_seen_at":"2026-10-21T10:36:35Z","employer_posted_date":null,"last_verified_at":"2026-10-21T10:36:35Z","board_verified":false,"closed_at":null,"days_open":7,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":7},"description":"Working as part of a team to serve as first point of contact for HH stakeholders, e.g. clinical staff, administrative staff and executives, through differing mediums e.g. phone, face-to-face, email\nTaking ownership of issues reported to the Service Desk and seeing problems through to resolution within agreed time limits\nResearching, diagnosing, troubleshooting and identifying solutions to resolve system issues\nFollowing standard procedures for proper escalation of unresolved issues to the IT Leads\nUndertaking small sized IT projects as delegated by the IT Leads\nSupporting, maintaining and configuration of a mixed endpoint environment e.g. Windows, IOS, Printers/MFDs, Phones\nDeployment of authorised software\nSupporting Microsoft Windows OS and Office products\nSupporting other 3rd party vendors software products\nUser administration across multiple platforms e.g. Active Directory, Office 365, DXC iPM, Compucare\nCompleting internal user moves of IT equipment\nEnsuring asset logs for equipment and users are maintained\nEnsuring licensing for all software purchased is recorded and maintained\nDocument & share technical knowledge for both IT staff and end users\nTake part in on call rota system\nWork with 3rd party managed service providers e.g. LAN and WAN and software vendors\nTake the initiative to develop innovative solutions to improve the overall effectiveness of the HH business through digital opportunity\n\n Job description\n\n Job responsibilities\n Working as part of a team to serve as first point of contact for HH stakeholders, e.g. clinical staff, administrative staff and executives, through differing mediums e.g. phone, face-to-face, email\nTaking ownership of issues reported to the Service Desk and seeing problems through to resolution within agreed time limits\nResearching, diagnosing, troubleshooting and identifying solutions to resolve system issues\nFollowing standard procedures for proper escalation of unresolved issues to the IT Leads\nUndertaking small sized IT projects as delegated by the IT Leads\nSupporting, maintaining and configuration of a mixed endpoint environment e.g. Windows, IOS, Printers/MFDs, Phones\nDeployment of authorised software\nSupporting Microsoft Windows OS and Office products\nSupporting other 3rd party vendors software products\nUser administration across multiple platforms e.g. Active Directory, Office 365, DXC iPM, Compucare\nCompleting internal user moves of IT equipment\nEnsuring asset logs for equipment and users are maintained\nEnsuring licensing for all software purchased is recorded and maintained\nDocument & share technical knowledge for both IT staff and end users\nTake part in on call rota system\nWork with 3rd party managed service providers e.g. LAN and WAN and software vendors\nTake the initiative to develop innovative solutions to improve the overall effectiveness of the HH business through digital opportunity\n\n Person Specification\n\n About You\n\n Essential\n\n At least 2 years' experience within an IT Service Desk or Helpdesk environment\n\n Experience working within an ITIL or similar service management framework\n\n Strong troubleshooting skills across Windows operating systems and Microsoft Office applications\n\n Experience with Active Directory user administration\n\n Knowledge of desktop and laptop hardware support\n\n Experience using IT Service Management tools\n\n Familiarity with remote support technologies\n\n Understanding of core networking concepts including TCP/IP, Wi-Fi and Active Directory\n\n Desirable\n\n Microsoft 365 administration and support\n\n Endpoint security and antivirus management\n\n Mobile device support including iOS and Android\n\n Backup and recovery technologies\n\n Virtualisation technologies\n\n DNS, DHCP and Group Policies\n\n VoIP or traditional telephony systems\n\n Healthcare or regulated sector experience\n\n Person Specification\n\n About You\n\n Essential\n\n At least 2 years' experience within an IT Service Desk or Helpdesk environment\n\n Experience working within an ITIL or similar service management framework\n\n Strong troubleshooting skills across Windows operating systems and Microsoft Office applications\n\n Experience with Active Directory user administration\n\n Knowledge of desktop and laptop hardware support\n\n Experience using IT Service Management tools\n\n Familiarity with remote support technologies\n\n Understanding of core networking concepts including TCP/IP, Wi-Fi and Active Directory\n\n Desirable\n\n Microsoft 365 administration and support\n\n Endpoint security and antivirus management\n\n Mobile device support including iOS and Android\n\n Backup and recovery technologies\n\n Virtualisation technologies\n\n DNS, DHCP and Group Policies\n\n VoIP or traditional telephony systems\n\n Healthcare or regulated sector experience\n\n Disclosure and Barring Service Check\n This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.\n\n UK Registration\n\n Applicants must have current UK professional registration. For further information please see \n NHS Careers website (opens in a new window).\n\n Additional information\n\n Disclosure and Barring Service Check\n This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.\n\n UK Registration\n\n Applicants must have current UK professional registration. For further information please see \n NHS Careers website (opens in a new window).\n\n Employer details\n\n Employer name\n Horder Healthcare\n\n Address\n\n The Horder Centre\n\n Crowborough\n\n TN6 1XP\n\n United Kingdom\n\n Employer's website\n\n https://www.horderhealthcare.co.uk/ (Opens in a new tab)\n\n Employer details\n\n Employer name\n Horder Healthcare\n\n Address\n\n The Horder Centre\n\n Crowborough\n\n TN6 1XP\n\n United Kingdom\n\n Employer's website\n\n https://www.horderhealthcare.co.uk/ (Opens in a new tab)\n\n Employer contact details\n\n For questions about the job, contact:\n\n HR\n\n Recruitment Team\n\n \n\n 01892342891\n\n Details\n\n Date posted\n 21 October 2026\n\n Pay scheme\n Other\n\n Salary\n\n £26,325 to £27,222 a year\n\n Contract\n Permanent\n\n Working pattern\n\n Full-time\n\n Reference number\n\n J139-122735\n\n Job locations\n\n The Horder Centre\n\n Crowborough\n\n TN6 1XP\n\n United Kingdom\n\n Job overview\nThis is more than a traditional support role. We are continually evolving the way technology services are delivered across Horder Healthcare and are investing in digital solutions that support the future of healthcare. If you're passionate about technology, enjoy solving problems, and thrive in a fast-paced environment where no two days are the same, we'd love to hear from youMain duties\nActing as a first point of contact for IT support requests via phone, email and face-to-face interactions\nTaking ownership of incidents and service requests through to successful resolution\nDiagnosing, troubleshooting and resolving hardware, software and system issues\nEscalating complex issues where appropriate and working collaboratively with IT colleagues and third-party suppliers\nSupporting and maintaining a diverse technology environment including Windows devices, mobile technology, printers and telephony systems\nManaging user accounts across various platforms, including Active Directory and Microsoft 365\nDeploying and supporting authorised software applications\nMaintaining accurate asset and licensing records\nAssisting with IT projects and service improvements\nCreating and sharing technical documentation and user guidance\nParticipating in on-call and shift rotas as required\nIdentifying opportunities to improve systems, processes and the overall digital experience for colleagues","description_format":"text","description_chars":7904,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-22T22:25:15Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-10-28T06:26:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":85,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.855,"p_room":1,"age_days":6,"expected_fill_days":23,"reasons":["seen:6","win:early"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":36418,"is_top_pay":false},"html_url":"https://alion.io/job/horder-healthcare-it-operations-engineer","json_url":"https://alion.io/job/horder-healthcare-it-operations-engineer.json","meta":{"generated_at":"2026-10-28T17:25:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23706,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4461861},"rest":"https://alion.io/mcp/rest/get_company?id=4461861"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhorder-healthcare-it-operations-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhorder-healthcare-it-operations-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhorder-healthcare-it-operations-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/horder-healthcare-it-operations-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhorder-healthcare-it-operations-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3117039}},{"tool":"search_jobs","arguments":{"company":"horderhealthcare.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3117039},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}