{"id":3802005,"url":"https://alion.io/job/horizon-blue-provider-tech-support-analyst-ii","title":"Provider Tech Support Analyst II","company":{"id":1809289,"name":"Horizon Blue","domain":"horizonblue.com","url":"https://alion.io/company/horizonblue","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["New York, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":63000,"max":84420,"currency":"USD","period":"year","gross":null,"usd_annual":84420},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T09:31:06Z","employer_posted_date":null,"last_verified_at":"2026-11-05T09:31:06Z","board_verified":false,"closed_at":null,"days_open":9,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":9},"description":"This a Full Remote job, the offer is available from: United States, New Jersey (USA)\nHorizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jersey’s health solutions leader driving innovations that improve health care quality, affordability, and member experience. Our members are our neighbors, our friends, and our families. It is this understanding that drives us to better serve and care for the 3.5 million people who place their trust in us. We pride ourselves on our best-in-class employees and strive to maintain an innovative and inclusive environment that allows them to thrive. When our employees bring their best and succeed, the Company succeeds.\n\nAbout the Role\n\nThis position is accountable for providing support to Network Data Management and all departments utilizing provider date including the screening of provider loading, as well as coordinating all procedural aspects relative to the Government Programs provider systems. This position is also responsible for handling important or sensitive projects and priorities that require a high degree of attention and performing other duties as assigned by management.\nWhat You'll Do\n\nAssists with the direction and supervision activities of the Provider File Area to ensure the accurate, complete and timely maintenance of the Government Programs provider data files.\nResolve provider data errors by identifying causation and recommend improvements, identifying strengths and documenting best practices. Investigates all incidents impacting the data integrity and programs to allow for analysis of trends and potential vulnerability.\nAssist in the preparation, development and analysis of specifications for system enhancements and modifications to ensure provider files integrate properly with current and planned systems.\nProduces and develops specifications and user testing criteria while securing appropriate documentation to assure accurate data in file.\nEvaluate and recommend improvements to specific current operating procedures to enhance operating efficiencies and controls.\nHandle important or sensitive projects and priorities that require a high degree of attention.\nProduce departmental reporting for quality and production, including vendor audits.\nProvide departmental representation on workgroups and committees.\n\nWhat You Bring\n\nEducation/Experience:\nHigh School Diploma/GED required.\nMinimum of 5 years relevant work experience in provider data management in Healthcare/ insurance is required.\nAdditional licensing, certifications, registrations:\nA valid driver's license and access to an automobile is required\nKnowledge:\nPrefer a comprehensive understanding of healthcare.\nPrefer an understanding of healthcare provider and claims systems\nPrefers and understanding of indemnity and managed care business and procedures\nSkills and Abilities:\nMust be proficient in the use of personal computers and supporting software in a Windows based environment, including MS Office products (Word, Excel, PowerPoint) and Outlook; should be knowledgeable in the use of intranet and internet applications.\nRequires excellent attention to detail.\nRequires excellent analytical abilities and the ability to report findings accurately.\nRequires excellent oral and written communication skills.\nRequires the ability to interact with all levels of personnel and management.\nRequires the ability to organize and prioritize work assignments.\nRequires the ability to work independently and exercise sound business judgment.\nPrefer the ability to understand medical terminology and medical procedures.\n\nWhy Horizon?\n\nAt Horizon, you’ll do meaningful work that directly improves lives-while being supported by a mission-driven organization that values expertise, collaboration, and growth. We believe that when our people thrive, our communities do too. If you are passionate about making an impact, we’d love to hear from you!\nSalary Range:\n$63,000 - $84,420This compensation range is specific to the job level and takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: education, experience, licensure, certifications, geographic location, and internal equity. This range has been created in good faith based on information known to Horizon at the time of posting. Compensation decisions are dependent on the circumstances of each case. Horizon also provides a comprehensive compensation and benefits package which includes:\nComprehensive health benefits (Medical/Dental/Vision)\n\nRetirement Plans\n\nGenerous PTO\n\nIncentive Plans\n\nWellness Programs\n\nPaid Volunteer Time Off\n\nTuition Reimbursement\n\nDisclaimer:\nHorizon BCBSNJ employees must live in New Jersey, New York, Pennsylvania, Connecticut or Delaware. This job summary has been designed to indicate the general nature and level of work performed by colleagues within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of colleagues assigned to this job.\nHorizon Blue Cross Blue Shield of New Jersey is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or status as an individual with a disability and any other protected class as required by federal, state or local law. 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