{"id":1639920,"url":"https://alion.io/job/horizontal-digital-salesforce-functional-lead-saudi-arabia","title":"Salesforce Functional Lead - Saudi Arabia","company":{"id":6645,"name":"Horizontal Digital","domain":"horizontaldigital.com","url":"https://alion.io/company/horizontaldigital","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Jeddah, Saudi Arabia"],"countries":["SA"],"hiring_countries":["SA"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false}],"status":"live","first_seen_at":"2026-09-24T00:00:00Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-20T13:46:18Z","board_verified":true,"closed_at":null,"days_open":26,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":26},"description":"Salesforce Functional Lead\nLocation: Riyadh or Jeddah, Kingdom of Saudi Arabia\nAt Horizontal Digital, we hold ourselves to one key belief: you're only as good as your worst customer experience. This mantra drives our digital consultancy to think beyond the easy answers and create websites, apps, portals and other experiences that solve customer needs for ambitious companies in intuitive and empathetic ways. We make this standard a reality by fusing strategy, data, design and technology to arrive at solutions that set the bar higher for everyone.\nWe use these values to fuel superior results:\nLock Arms\nWe forge relationships that make our impact 1,000x stronger. This means working across departments and engaging both our clients and our communities to deliver the greatest good.\nShow Hustle\nWe're not ones to sit on our hands and wait. We anticipate opportunities, collectively roll up our sleeves and find ways to execute the exceptional.\nEmbrace Change\nFrom new technologies to workplace philosophies, we welcome the unexpected and constantly anticipate what's next.\nElevate Empathy\nWe listen before we take action. This means understanding a variety of perspectives and holding ourselves to a higher standard of accountability.\nNever Settle\nWe motivate each other to push past the easy answers and collectively arrive at bigger, more inspiring ideas.\nAbout the role\nWe're looking for a Salesforce Functional Lead based in Saudi Arabia to shape and lead the functional design of a large-scale Salesforce programme for a major enterprise client in the Kingdom.\nYou'll need the confidence to lead cross-functional teams, the ability to partner with other project leads, and the client advocacy skills to manage stakeholders at every level of an organisation. You'll bring a strong passion for experience strategy, experience design and digital platform development, and a track record of running substantial client projects and driving success at account level.\nYou'll be at your best building today's agreed solution while also making the case for tomorrow's next step. You enjoy working through the complexity that large digital programmes bring, and you inspire and motivate your team every day to do compelling, commercially successful work.\nWhat you'll do\nClient leadership\nAct as Functional Lead on the engagement, making sure delivery succeeds on scope, deliverables, budget, client satisfaction, business outcomes and team engagement \nBecome a trusted advisor to the client, keeping communication open and guiding efforts to manage and exceed expectations \nBuild and sustain strategic client relationships, and run programmes that draw out and answer the client's needs \nAnticipate the client's needs, concerns and input, and argue for high-ROI solutions, even where they challenge current thinking on process, systems and customers \nUnderstand the client's business, internal dynamics, industry and competition, so you can bring the right solutions at the right time \nRun the account proactively: spot opportunities, foresee risks and stay ahead of them while actively contributing account growth \nFunctional delivery\nAlign platform capabilities with business goals and strategy \nTranslate business requirements into functional requirements, and guide their implementation in line with business goals \nWork with a multi-disciplinary team of project managers, designers, developers, architects and business experts to produce bold ideas and deliver efficiently \nContribute to deliverables such as digital roadmaps, MVP definition, feature prioritisation, requirements documentation, UX recommendations and agile delivery reviews \nTrain the client's team so they adopt the new system \nPractice and growth\nMentor associate delivery team members \nExplain Horizontal Digital's Salesforce practice capabilities, offerings and value \nContribute to practice thought leadership, offerings and innovative approaches to client solutions \nTake part in practice events and training, keep your certifications current, and stay up to date with the Salesforce ecosystem and wider technology trends \nActivities and deliverables\nPlan and run discovery workshops covering customer journeys and business processes \nCarry out current-state analysis (existing business processes, personas, journeys and channels) \nDefine and document the to-be state (business processes, journeys and channels), e.g. sales and service processes \nTranslate high-level customer journeys and business processes into Salesforce functionality \nElicit, analyse and prioritise requirements \nWrite and refine user stories and epics in Jira, following good Jira practice \nRun working sessions, stand-ups and product/functionality demos \nPlan and run UAT, including the UAT plan and documentation \nPlan and deliver user training \nProduce journey, flow and process diagrams, including L2 and L3 business process diagrams that add functional and implementation detail to L1 (Lucid/Docs) \nWho you are\nYou're a CRM and digital experience enthusiast who can support a programme with complex business, UX and technical challenges, with a record of helping client and internal teams deliver digital solutions \nYou're flexible and handle multiple demands, shifting priorities and rapid change with confidence, persistence and calm \nYou see ambiguity as an opportunity, not a worry \nClients, colleagues and partners see you as trusted, empathetic and accountable \nYou're optimistic, positive and keen to learn, grow and develop, personally and professionally \nYou communicate very well in writing and in person, and can lead strategic meetings and presentations, both face to face and online \nYou have an entrepreneurial mindset and want to help shape Horizontal Digital's growth in the region \nWhat you bring\nEssential\n8+ years of client-facing consulting or professional services experience \n6+ years designing and implementing Salesforce solutions \nIn-depth knowledge of the key capabilities of Salesforce Sales, Service, Experience, Data and Marketing Cloud \nStrong stakeholder management and communication skills, and the ability to explain scope, milestones, risk mitigation and end-state outcomes to executives and day-to-day contacts alike \nIn-depth experience of end-to-end digital experience design and development \nProven success designing scalable solutions with collaborative teams, and hands-on involvement in system configuration \nSalesforce certification(s), with a good understanding of the product set, especially Marketing Cloud and/or Account Engagement (Pardot) \nBased in, or willing to relocate to, Riyadh or Jeddah \nNice to have\nArabic language skills \nBackground in travel, aviation or hospitality programmes \nPrevious delivery experience in Saudi Arabia or the wider GCC \nBachelor's degree \nOur KSA benefits include:\n22 days holiday \nComprehensive medical insurance plan for employee and spouse and children \nVisa for employee and spouse and children \nFlexible office times and working from home twice per week \nRemote working from a place of your choice for 2 weeks a year \nApplication Tips\nTo help us review your application as smoothly as possible, we recommend submitting a clear, ATS-friendly CV using a simple format and standard headings such as Experience, Skills, and Education. Avoid complex layouts or graphics so your experience is captured accurately.\nIf you're unsure how to make your CV ATS-friendly, this guide provides helpful practical tips:\nhttps://www.myperfectresume.com/career-center/resumes/how-to/ats-friendly\nThis description does not list every activity, duty or responsibility required of the employee in this role. 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