{"id":1622675,"url":"https://alion.io/job/hornblower-ticket-retail-sales-agent","title":"Ticket & Retail Sales Agent","company":{"id":1496032,"name":"Hornblower Canada Company","domain":"hornblower.ca","url":"https://alion.io/company/hornblower-ca","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Dayforce","truth_index":{"grade":"A","score":92,"open_postings":60,"ghost_share":0,"stale_share":0.317,"repost_share":0,"time_to_fill_p50_days":42,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Gananoque, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":39000,"max_usd":78000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":271},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-01-29T08:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-02T09:25:40Z","board_verified":true,"closed_at":null,"days_open":277,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":276},"description":"Position Summary:\nThe successful Ticket & Retail Sales Attendant will warmly greet guests and distribute boarding passes, answer questions, diligently collect payments and vouchers, and make reservations while maintaining an upbeat attitude. The Ticket & Retail Sales Attendant reports directly to the Ticket & Retail Sales Manager.\n\nPlease note this is a seasonal/contract position.\n\nCrew Benefits:\nCompetitive Wage\nRetention Bonus - up to $500.00!\nComplimentary Cruise Tickets & Uniforms\nCrew Recognition Awards\nCrew Referral Program - up to $200.00 per referral\nCrew Events\nPaid Training\n\nDuties and Responsibilities:\n Receive passengers and inform them about boarding procedures; print, sort and distribute boarding passes to passengers\nExplain products or services and prices, and answer questions from guests\nCollect outstanding balances for reservations, and collect payment vouchers from third party distributors\nMake and confirm cruise reservations using telephones, mail, and computers; maintain computerized inventory of available passenger space and provide information on space reserved or available\nResolve customer complaints regarding booking, ticketing and special boarding needs\nAddress guests by name and recognize their special occasions\nAssist with retail inventory and stocking shelves\nExplain and advertise local products sold in gift shop\nUse Point of Sale system to cash out guests cruise tickets and retail items purchased\nContact guests about changes to their cruise date, time or departure location\nFollows all safety policies, departmental policies, and service standards\nAdheres to all health and safety regulations\nAdditional job duties as assigned\n\nRequirements & Qualifications:\nO.S.S.D. or equivalent as recognized by the Ministry of Education\nMust have a minimum of one (1) year customer service experience \nRequired to use computers and computer applications such as Microsoft Word & Excel \nMust have excellent oral communication skills – expression, listening and comprehension\nMust be able to read and write English; will be required to enter, transcribe, and/or maintain information such as special requests and cruise manifest information in electronic form\nCash handling / basic math skills are required; agents collect money from guests, and return proper change\nMust be reliable, responsible, and dependable\nWill work for extended periods without sitting\nWill be required to be available for work on all major holidays\nAbility to reach, bend, stoop, wipe, push, pull, move or lift up to 40 lbs (18 kgs)\nMust possess a service orientation\nMust be careful about details and thorough in completing tasks\nMust deal calmly and effectively with high-stress situations\nIf required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire)\nCity Cruises Canada does not use AI technology in any part of the recruitment process.","description_format":"text","description_chars":2918,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Tour Operators","Cruises"],"lifecycle":[{"event":"open","at":"2026-10-01T20:51:51Z"},{"event":"close","at":"2026-10-14T19:04:31Z"},{"event":"reopen","at":"2026-10-20T05:43:35Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.194,"p_room":0.28,"age_days":276,"expected_fill_days":42,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/hornblower-ticket-retail-sales-agent","json_url":"https://alion.io/job/hornblower-ticket-retail-sales-agent.json","meta":{"generated_at":"2026-11-02T12:59:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17708,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1496032},"rest":"https://alion.io/mcp/rest/get_company?id=1496032"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhornblower-ticket-retail-sales-agent"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhornblower-ticket-retail-sales-agent"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhornblower-ticket-retail-sales-agent"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hornblower-ticket-retail-sales-agent\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhornblower-ticket-retail-sales-agent"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1622675}},{"tool":"search_jobs","arguments":{"company":"hornblower.ca","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1622675},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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