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Dich erwartet ein internationales Team mit abwechslungsreichen Aufgaben und tollen Projekten!\nDeine Aufgaben\nDu überwachst die von Hornetsecurity erbrachten Cloud Services und arbeitest an der kontinuierlichen Verbesserung unserer Service-Qualität.\n\nDu analysierst und beseitigst auftretende Probleme unserer Vertriebspartner und Kunden im Zusammenhang mit der Nutzung der Hornetsecurity-Services.\n\nDu konfigurierst und analysierst Services auf technischer Ebene.\n\nDu leistest technischen Support und unterstützt unsere Vertriebspartner und Kunden via Ticketsystem, Chat und Telefon.\n\nDu erstellst und pflegst unsere interne und externe Knowledgebase, FAQ und Dokumentation.\n\nDu arbeitest in einem planungssicheren Schichtsystem (ohne Nachtschicht!).\n\nDein Profil\nDu verfügst über eine abgeschlossene IT-Ausbildung oder eine vergleichbare Qualifikation - auch als Quereinsteiger/Berufsanfänger bist du sehr willkommen.\n\nDu überzeugst durch dein kunden- sowie serviceorientiertes Denken und Handeln.\n\nDu bist ein Kommunikationstalent.\n\nDu bringst idealerweise Grundkenntnisse im Bereich Linux mit.\n\nDu zeichnest dich durch Zuverlässigkeit und eine gute Arbeitsorganisation aus.\n\nDu hast Spaß daran, Neues zu lernen und möchtest dein Wissen weiterentwickeln.\n\nDeine Benefits\nTemporary Employee Exchange Program - wir unterstützen dich dabei an unseren globalen Office-Standorten zu arbeiten und die Welt zu erkunden (z.B. 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