{"id":2346806,"url":"https://alion.io/job/hornetsecurity-technical-support-specialist-argentina","title":"Technical Support Specialist - Argentina","company":{"id":51908,"name":"Hornetsecurity","domain":"hornetsecurity.com","url":"https://alion.io/company/hornetsecurity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"C","score":56,"open_postings":92,"ghost_share":0.728,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":46,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Córdoba, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2025-12-09T12:54:13Z","employer_posted_date":"2025-12-09","last_verified_at":"2026-10-22T03:37:38Z","board_verified":true,"closed_at":null,"days_open":316,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":315},"description":"Intro\nFor our location in Córdoba (Argentina) we are looking for a motivated Technical Support Specialist for 40 hours/week to start immediately or as soon as possible.Your Job\nYou will diagnose and resolve our corporate clients‘ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.\nYou create support tickets and process them to final resolution.\nYou build personal customer relationships and focus on offering an awesome customer experience.\nYou remain alert to messages from the incident notification system and inform the response team when incidents arise.\nYou are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.\nYou escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA.\nYou convey customer feedback to product development staff.\nYou interact with other teams to provide comprehensive and high-quality support.\nYou help in user education.\nYou are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers.\nYour Profile\nYou have a vocational education in information technology.\nYou have experience in IT support.\nYou have excellent logical, analytical and problem-solving skills.\nYou have a very high level of English (both written and spoken).\nYou are customer focused - must have good people skills, be friendly and helpful.\nYou have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other.\nYou have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP.\nYou have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow.\nYou are a quick learner and self-starter.\nYour Benefits\nRoom for innovation and independent action in a forward-thinking company. \nShort decision-making processes and flat hierarchies in an open working atmosphere. \nPersonal and professional development opportunities. \n Temporary Employee Exchange Program - support to work at our global office locations and explore the world (e.g., Germany, Malta, Madrid, Montréal, Washington). \nHome office option and flexible working hours. \nNo dress code - come to work in the attire in which you feel comfortable. \nDelicious coffee, tea, soft drinks, and fresh fruit available. \nBe-Active Bonus - 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