{"id":2346808,"url":"https://alion.io/job/hornetsecurity-technical-support-specialist-cybersecurity","title":"Technical Support Specialist - Cybersecurity","company":{"id":51908,"name":"Hornetsecurity","domain":"hornetsecurity.com","url":"https://alion.io/company/hornetsecurity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"C","score":56,"open_postings":92,"ghost_share":0.739,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Montreal, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":132},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2021-06-03T12:09:24Z","employer_posted_date":"2021-06-03","last_verified_at":"2026-10-15T22:57:07Z","board_verified":true,"closed_at":null,"days_open":1960,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":1959},"description":"Intro\nDo you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise?\nAre you passionate about customer support and eager to make a real impact from the very first stages of the user journey? If so, this position is for you!\nWe are looking for a motivated, bilingual (French/English) Cybersecurity Technical Support Specialist to join our team and help strengthen our position as a leader in email security.\nThis is a full-time, permanent (CDI) position based at our Montreal, QC site.\nYour Job\nDiagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly related to system configuration, product features, and bugs/improvements.\n\nBuild personalized customer relationships by delivering an exceptional client experience.\n\nEscalate incidents to the development team and ensure their follow-up until resolution.\n\nCommunicate customer feedback to the product development team.\n\nYour Profile\nStrong understanding of basic network protocols and email security\n\nExcellent logical, analytical, and problem-solving skills\n\nCustomer service orientation with the ability to manage high-level clients under pressure\n\nExperience troubleshooting SMTP issues on Hornetsecurity products\n\nProfessional proficiency in English and French - any additional language is a plus\n\nYour Benefits\nFree space for innovation and autonomy in a fast-growing international company & Opportunities for personal and professional development.\nShort decision-making processes and flat hierarchies in an open work environment.\n\nAdditional sick leave days and public holidays & Home-office option and flexible working hours.\n\nCollective insurance plan & Be-Active Bonus - we support your health with a contribution towards your membership in fitness and sports clubs.\n\n“Way to Work” goodie & Team events and regular global meetings.\n\nTemporary employee exchange program - opportunity to work at our global offices and explore the world (e.g., Malta, Madrid, Berlin, Washington D.C.).","description_format":"text","description_chars":2030,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"All levels","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Flexible schedule","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Email Security"],"lifecycle":[{"event":"open","at":"2026-10-12T12:50:53Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.149,"p_room":0.28,"age_days":1959,"expected_fill_days":33,"reasons":["conf:6","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/hornetsecurity-technical-support-specialist-cybersecurity","json_url":"https://alion.io/job/hornetsecurity-technical-support-specialist-cybersecurity.json","meta":{"generated_at":"2026-10-16T01:15:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1963,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51908},"rest":"https://alion.io/mcp/rest/get_company?id=51908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhornetsecurity-technical-support-specialist-cybersecurity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhornetsecurity-technical-support-specialist-cybersecurity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhornetsecurity-technical-support-specialist-cybersecurity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hornetsecurity-technical-support-specialist-cybersecurity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhornetsecurity-technical-support-specialist-cybersecurity"}]}