{"id":2346809,"url":"https://alion.io/job/hornetsecurity-technical-support-specialist-german-speaking","title":"Technical Support Specialist (German Speaking)","company":{"id":51908,"name":"Hornetsecurity","domain":"hornetsecurity.com","url":"https://alion.io/company/hornetsecurity","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"C","score":65,"open_postings":92,"ghost_share":0.576,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Gwann, Malta"],"countries":["MT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"Hyper-V","optional":true},{"name":"Linux","optional":true},{"name":"VMWare","optional":true}],"status":"live","first_seen_at":"2026-03-02T14:03:34Z","employer_posted_date":"2026-03-02","last_verified_at":"2026-10-27T05:59:53Z","board_verified":true,"closed_at":null,"days_open":238,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":238},"description":"Intro\nFor our location in San Gwann we are looking for a motivated Technical Support Specialist for 40 hours/week to start immediately or as soon as possible.Your Job\nYou will diagnose and resolve our corporate clients’ technical issues over the phone, email and online chat in the areas of system configurations, product functionality and bugs/enhancements.\nYou create support tickets and process them to final resolution.\nYou build personal customer relationships and focus on offering an awesome customer experience.\nYou remain alert to messages from the incident notification system and inform the response team when incidents arise.\nYou are responsible for the initial assessment of reported incidents to assign the most appropriate priority level to new tickets.\nYou escalate issues and tickets so that they may be considered for immediate action, based on possible impact or SLA.\nYou convey customer feedback to product development staff.\nYou interact with other teams to provide comprehensive and high-quality support.\nYou help in user education.\nYou are happy to work in a global team that uses a follow-the-sun shift approach to provide 24/7 support to our customers.\nYour Profile\nYou have a vocational education in information technology.\nYou have experience in IT support.\nYou have excellent logical, analytical and problem-solving skills.\nYou have a very high level of English AND German (both written and spoken).\nYou are customer focused - must have good people skills, be friendly and helpful.\nYou have experience in troubleshooting Windows Server issues using inbuilt Windows applications such as the Event Log Viewer, netstat, or other.\nYou have a good understanding of IP Networking and protocols such as SMTP, DNS and HTTP.\nYou have had mail server / email flow exposure and have a clear understanding as well as experience of mail flow.\nYou are a quick learner and self-starter.\nBonus skills (nice to have):\nYou have knowledge/experience with Hyper-V and/or VMware virtualization platforms.\nYou have previous experience in network/system administration.\nYou have a deep understanding of the Windows Server operating system (file system, registry, memory model, security model, process model).\nYou have knowledge/experience with Microsoft VSS.\nYou hold industry acknowledged certification of related technologies.\nYou are conversant with Linux\nYour Benefits\nBe part of a growing and ambitious team in an exciting cybersecurity industry.\nUnlimited contracts - we’re looking for hornets to grow long-term with us.\n24 vacation days plus paid public holidays.\nPrivate health insurance and additional sick leave days.\nPension plan and inflation compensation.\nHome-office option.\nBe-Active Bonus - allowance for fitness and sports club memberships.\nTemporary Employee Exchange Program - opportunity to work at global office locations (e.g. Berlin, Madrid, Reading).\nTeam events like Laser Tag, Escape Rooms, or nights out together.\nFoodie Fridays and Monday Breakfast.","description_format":"text","description_chars":2982,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Email Security"],"lifecycle":[{"event":"open","at":"2026-10-12T12:50:53Z"}],"visa":[],"liveness":{"score":6,"band":"cold","label":"Long shot","p_open":1,"p_active":0.197,"p_room":0.28,"age_days":238,"expected_fill_days":59,"reasons":["conf:3","stale_co","velocity","ghost","win:tail","crowd:"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/hornetsecurity-technical-support-specialist-german-speaking","json_url":"https://alion.io/job/hornetsecurity-technical-support-specialist-german-speaking.json","meta":{"generated_at":"2026-10-27T09:22:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10501,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":51908},"rest":"https://alion.io/mcp/rest/get_company?id=51908"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhornetsecurity-technical-support-specialist-german-speaking"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhornetsecurity-technical-support-specialist-german-speaking"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhornetsecurity-technical-support-specialist-german-speaking"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hornetsecurity-technical-support-specialist-german-speaking\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhornetsecurity-technical-support-specialist-german-speaking"}]}