{"id":3105406,"url":"https://alion.io/job/hosting-com-content-team-leader","title":"Content Team Leader","company":{"id":4758,"name":"Hosting.com","domain":"hosting.com","url":"https://alion.io/company/hosting-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Management","role_family":"Management","seniority":"lead","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":47000,"max_usd":94000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":38},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T18:59:12Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-26T18:15:47Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"We are open to remote applicants from UK and Europe\nRole Purpose\nThe Content Team Lead will lead the development and delivery of content across hosting.com, working as a key member of the Organic Marketing function. This role is responsible for the quality, consistency and effectiveness of content across the customer journey, from awareness and product discovery through to onboarding, product adoption and retention.\nSitting directly beneath the Head of Organic Marketing (Content and SEO), the Content Team Lead will take day-to-day ownership of content production, editorial standards and the knowledge base, working closely with SEO, Product, Customer, Support and Brand teams to ensure content is accurate, accessible and commercially effective.\nThis role combines strong editorial judgement with a practical understanding of how content drives organic performance, customer education and commercial growth. The Content Team Lead will manage a small team setting clear expectations, developing capability and maintaining the quality standards that make hosting.com a trusted and useful resource for its customers.\nKey Responsibilities\nDeliver the content strategy and production\nTranslate the organic marketing content strategy into clear editorial plans, production roadmaps and content priorities.\nOversee the creation, editing, publishing and optimisation of content across websites, landing pages, product pages, campaigns, guides, email journeys and other relevant channels.\nEnsure content is accurate, useful, well-structured and written in a way that is accessible to a non-technical audience.\nManage the content calendar and production pipeline, balancing new content creation with ongoing review, consolidation and improvement of existing content.\nIdentify gaps in content coverage across the customer journey and develop plans to address them.\nEnsure messaging is consistent across acquisition, product, support and customer communications\nKnowledge base and customer education content\nTake ownership of the customer knowledge base, product documentation, tutorials, guides and educational content, ensuring it is clearly structured, current and genuinely useful.\nWork closely with Product, Customer, Support and technical subject experts to create and maintain accurate, accessible product documentation and customer guidance.\nEnsure the knowledge base is aligned with customer needs, product changes and recurring support enquiries.\nDevelop and maintain educational resources that help customers build confidence, activate their products successfully and achieve value more quickly.\nIdentify where unclear, missing or ineffective documentation creates friction, contributes to avoidable support demand or prevents successful product adoption.\nUse search data, customer feedback, support insight and product usage information to prioritise new content and improve existing resources.\nEstablish clear ownership, review cycles and quality standards for knowledge base articles, documentation and educational content.\nMaintain editorial standards and quality\nSet and uphold editorial standards across tone of voice, accuracy, accessibility and brand alignment.\nDevelop and maintain clear briefing, editing, approval and publishing processes that support consistent quality at scale.\nEnsure content demonstrates genuine expertise and answers real customer needs, rather than being created solely to target search volume.\nEnsure appropriate human judgement, subject expertise and factchecking remain central to the content process, including where AI tools are used.\nIdentify and address quality issues proactively, including through structured content audits and regular review cycles.\nCollaborate with SEO and wider teams\nWork closely with the SEO Lead to ensure content is structured and optimised for traditional search, AI-powered discovery and customer usability.\nTranslate keyword and topic strategies into practical content plans and production briefs.\nPartner with internal technical experts to turn complex subject matter into compelling, authoritative and accessible customer content.\nCollaborate with Product, Customer, Support, Brand and regional teams to ensure content is aligned with product changes, customer needs and commercial priorities.\nEnsure SEO and content requirements are embedded into wider planning processes, including product launches and website changes.\nMeasure and improve content performance\nTrack content performance against agreed measures, including search visibility, engagement, usage, customer feedback, support demand and activation outcomes.\nUse performance data, testing and experimentation to improve content quality, organic journeys and conversion.\nIdentify underperforming content and take action to improve, consolidate or remove it.\nReport clearly on content performance, opportunities and risks for the Head of Organic Marketing and senior stakeholders.\nLead and develop the content team\nManage, develop and inspire the content team.\nSet clear expectations, provide effective feedback and support the professional development of team members.\n· Build a team culture of editorial excellence, customer focus, commercial accountability and continuous improvement.\nDevelop internal capability while using freelance and agency support where this provides clear additional value.\nAssess ways of working and recommend improvements to support quality, efficiency and team effectiveness.\nRequirements\nExperience and Knowledge\nSignificant experience in content strategy, editorial leadership or content management within a digital, technology, software, ecommerce or subscription business.\nStrong editorial judgement, with the ability to simplify complex or technical subjects without losing accuracy or customer relevance.\nExperience owning or contributing to a customer knowledge base, product documentation, digital education content or customer-facing guides.\nExperience working with Product, Customer and Support teams to translate technical knowledge into clear and accessible customer guidance.\nUnderstanding of how content supports organic search performance, AI-powered discovery and customer acquisition.\nExperience managing and developing a team of writers, editors or content specialists.\nPractical understanding of how AI tools can support content research, production and optimisation, alongside appropriate quality controls.\nExperience setting and maintaining editorial standards, briefing processes and review workflows.\nExperience using analytics, search data and customer insight to prioritise and improve content.\nExperience working in or alongside a hosting, domains, website technology, cloud services or related technology sector would be beneficial but is not essential.\nSkills and Capabilities\nStrong editorial judgement and attention to quality.\nAbility to make complex or technical subjects accessible and practical for a non-technical audience.\nClear commercial thinking, connecting content activity to customer and business outcomes.\nStrong customer and audience orientation.\nAbility to manage a production pipeline and balance competing priorities effectively.\nConfident use of performance data and customer insight to inform decisions.\nStrong stakeholder management and influencing skills across technical and non-technical teams.\nExcellent written and verbal communication.\nPragmatic decision making and effective prioritisation.\nAbility to challenge low-value activity and focus the team on meaningful outcomes.\nAbility to balance content quality with production efficiency and commercial pace.\nLeadership Through Our Values\nAs a team lead, the Content Team Lead is expected to actively embed the hosting.com values across the content function. This means setting clear expectations, modelling the right behaviours, addressing conduct that falls short and ensuring the values are visible in everyday decisions, priorities and ways of working.\nBe Pragmatic: Focus the team on content that solves genuine customer problems and delivers measurable outcomes. Make clear choices about where to invest effort, stop activity that does not create value and keep production processes simple and effective.\nBe Trusted: Protect the accuracy, credibility and integrity of everything hosting.com publishes. Ensure appropriate human judgement and factchecking remain central to the content process. Communicate openly and build confidence through consistent quality and reliable delivery.\nBe Energetic: Create momentum in the team, bring clarity when priorities compete and inspire writers and editors to produce their best work. Maintain pace without compromising quality or creating unsustainable expectations.\nBe Accountable: Take ownership of content quality, team performance and production outcomes. Set clear expectations, use evidence to assess impact and create an environment where people can acknowledge mistakes, learn and improve.\nBe Respectful: Build an inclusive and collaborative team where people can contribute openly, challenge ideas constructively and develop their skills. Respect the expertise of colleagues across Product, SEO, Support and other teams.\nBe Innovative: Encourage thoughtful experimentation in content formats, production workflows and AI-assisted tools. Ensure innovation remains purposeful, commercially relevant and does not compromise quality or customer trust.","description_format":"text","description_chars":9374,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-10-22T18:59:12Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":3,"expected_fill_days":35,"reasons":["conf:1","win:early"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/hosting-com-content-team-leader","json_url":"https://alion.io/job/hosting-com-content-team-leader.json","meta":{"generated_at":"2026-10-26T22:03:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29753,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4758},"rest":"https://alion.io/mcp/rest/get_company?id=4758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhosting-com-content-team-leader"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhosting-com-content-team-leader"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhosting-com-content-team-leader"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hosting-com-content-team-leader\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhosting-com-content-team-leader"}]}