{"id":2348423,"url":"https://alion.io/job/hosting-com-customer-care-representative-billing-2","title":"Customer Care Representative - Billing","company":{"id":4758,"name":"Hosting.com","domain":"hosting.com","url":"https://alion.io/company/hosting-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pasig, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10000,"max_usd":25000,"period":"year","method":"role_country_seniority_unknown","sample_n":23},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"DNS","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-12T13:14:29Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T18:31:36Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Us\n We've got an incredible brand -- now we're busy creating the legend behind it. At hosting.com, we've set out to redefine the new standard for what web hosting should be - one that is authentically human, deeply trusted, and built on shared success.\nOur aim and promise is bold: to become the world's most trusted hosting company. If you're eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it's at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.\nAt hosting.com, we're not just hosting websites. Although we do a great job of that for millions of websites. We're helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.\nAll because we care ... about each other's success. Our team is 750+ strong and growing, spread across the globe.\nWe can't do this alone. Come join the journey. And help us build something better, together.\nKey Accountabilities\n- Provide clear and accurate responses to customer and internal billing queries including invoices,\ncharges and payment methods;\n- process refunds, credits and billing adjustments in line with established policies; coordinate with\nFinance to reconcile payments and resolve discrepancies; identify recurring billing issues, escalate where necessary and suggest practical improvements; proactively review billing records to prevent errors and de-escalate potential customer disputes.\nSkills In Detail\nSTRONG NUMERACY AND ATTENTION TO DETAIL - Billing errors have real financial\nconsequences for customers and for hosting.com. You process refunds, credits andadjustments accurately and consistently. You check your own work before submitting because\nin Billing, the cost of inaccuracy is high and you take that seriously\nCLEAR WRITTEN COMMUNICATION - You explain billing situations to customers who may not\nunderstand invoice structures, payment cycles or how charges are calculated. You write\nclearly, without jargon, in a way that resolves the customer's confusion rather than adding to it\nEXPERIENCE WITH CRM AND BILLING TOOLS - You work efficiently in the tools that power\nBilling operations. You can navigate billing history, locate transactions, process adjustments\nand maintain accurate records without compromising data integrity\nABILITY TO FOLLOW ESTABLISHED BILLING POLICIES - You apply billing policies consistently\nand correctly. You know what you're authorised to process, what requires escalation and what\nrequires Finance involvement\nFOUNDATIONAL EXCEL SKILLS - You use Excel for basic billing tasks such as reconciliations,\ncase tracking and identifying simple discrepancies\nRequirements\nWhat You'll Bring\nPrevious experience in customer support Billing\nStrong written communication skills\nGood problem-solving skills and attention to detail\nTechnical knowledge or strong interest in IT and web technologies\nExperience with web hosting environments (domains, DNS, email, websites)\nAbility to manage tasks and prioritize effectively\nTeam player with a proactive and customer-focused attitude\nBenefits\nWhy You’ll Love It Here\n Be part of a global, purpose-driven team building one of the world’s most trusted hosting companies. \nIs a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated. \nPerformance-based incentives. \nOur Values\nBe Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative.\nAt Hosting.com, success is always shared - with our people, our customers, and our communities.","description_format":"text","description_chars":3939,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-10-12T13:14:29Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":36,"reasons":["conf:2","win:early"],"computed_at":"2026-10-12T21:20:59Z"},"pay":null,"html_url":"https://alion.io/job/hosting-com-customer-care-representative-billing-2","json_url":"https://alion.io/job/hosting-com-customer-care-representative-billing-2.json","meta":{"generated_at":"2026-10-12T21:20:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":34732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4758},"rest":"https://alion.io/mcp/rest/get_company?id=4758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhosting-com-customer-care-representative-billing-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhosting-com-customer-care-representative-billing-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhosting-com-customer-care-representative-billing-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hosting-com-customer-care-representative-billing-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhosting-com-customer-care-representative-billing-2"}]}