{"id":1001263,"url":"https://alion.io/job/hosting-com-customer-care-representative-billing","title":"Customer Care Representative - BILLING","company":{"id":4758,"name":"Hosting.com","domain":"hosting.com","url":"https://alion.io/company/hosting-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plovdiv, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":16000,"max_usd":38000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-17T12:19:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-11-08T19:13:51Z","board_verified":true,"closed_at":null,"days_open":52,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":52},"description":"About Us\n We've got an incredible brand -- now we're busy creating the legend behind it. At hosting.com, we've set out to redefine the new standard for what web hosting should be - one that is authentically human, deeply trusted, and built on shared success.\nOur aim and promise is bold: to become the world's most trusted hosting company. If you're eager to contribute your time and talent to something bigger that people will talk about long after your work is done -- hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do -- it's at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers -- hosting.com is your next work home.\nAt hosting.com, we're not just hosting websites. Although we do a great job of that for millions of websites. We're helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.\nAll because we care ... about each other's success. Our team is 750+ strong and growing, spread across the globe.\nWe can't do this alone. Come join the journey. And help us build something better, together.\nKey Accountabilities\nProvide clear and accurate responses to customer and internal billing queries including invoices, charges and payment methods;\nprocess refunds, credits and billing adjustments in line with established policies; coordinate with Finance to reconcile payments and\nresolve discrepancies; identify recurring billing issues, escalate where necessary and suggest practical improvements; proactively\nreview billing records to prevent errors and de-escalate potential customer disputes.\nSkills In Detail\n1. STRONG NUMERACY AND ATTENTION TO DETAIL - Billing errors have real financial consequences for customers and for hosting.com. You process refunds, credits and adjustments accurately and consistently. You check your own work before submitting because in Billing, the cost of inaccuracy is high and you take that seriously.\n2. CLEAR WRITTEN COMMUNICATION - You explain billing situations to customers who may not understand invoice structures, payment cycles or how charges are calculated. You write clearly, without jargon, in a way that resolves the customer's confusion rather than adding to it.\n3. EXPERIENCE WITH CRM AND BILLING TOOLS - You work efficiently in the tools that power Billing operations. You can navigate billing history, locate transactions, process adjustments and maintain accurate records without compromising data integrity.\n4. ABILITY TO FOLLOW ESTABLISHED BILLING POLICIES - You apply billing policies consistently and correctly. You know what you're authorised to process, what requires escalation and what requires Finance involvement.\n5. FOUNDATIONAL EXCEL SKILLS - You use Excel for basic billing tasks such as reconciliations, case tracking and identifying simple discrepancies.\nRequirements\nWhat You'll Bring\nPrevious experience in customer support Billing\nStrong written communication skills \nGood problem-solving skills and attention to detail \nTechnical knowledge or strong interest in IT and web technologies \nExperience with web hosting environments (domains, DNS, email, websites) \nAbility to manage tasks and prioritize effectively \nTeam player with a proactive and customer-focused attitude \nBenefits\nPrivate health insurance\nMultiSport card.\nMonthly food vouchers.\nAccess to our learning platform, with resources to support your continuous learning and professional development.\nWhy You’ll Love It Here\nBe part of a global, purpose-driven team building one of the world’s most trusted hosting companies. \nWe are a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated. \nOur Values\nBe Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative. \nAt Hosting.com, success is always shared - with our people, our customers, and our communities.","description_format":"text","description_chars":4114,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-09-17T12:19:00Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.373,"p_room":0.35,"age_days":51,"expected_fill_days":22,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/hosting-com-customer-care-representative-billing","json_url":"https://alion.io/job/hosting-com-customer-care-representative-billing.json","meta":{"generated_at":"2026-11-08T22:23:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46776,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4758},"rest":"https://alion.io/mcp/rest/get_company?id=4758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhosting-com-customer-care-representative-billing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhosting-com-customer-care-representative-billing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhosting-com-customer-care-representative-billing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hosting-com-customer-care-representative-billing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhosting-com-customer-care-representative-billing"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1001263}},{"tool":"search_jobs","arguments":{"company":"hosting.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1001263},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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