{"id":278579,"url":"https://alion.io/job/hosting-com-customer-care-representative-live-chat","title":"Customer Care Representative - Live Chat","company":{"id":4758,"name":"Hosting.com","domain":"hosting.com","url":"https://alion.io/company/hosting-com","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Sofia, Bulgaria","Plovdiv, Bulgaria"],"countries":["BG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13500,"max_usd":33000,"period":"year","method":"role_country_seniority_unknown","sample_n":14},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"WordPress","optional":false},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-07-23T00:00:00Z","employer_posted_date":"2026-07-23","last_verified_at":"2026-10-28T15:59:14Z","board_verified":true,"closed_at":null,"days_open":97,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":97},"description":"About Us\nWe’ve got an incredible brand - now we’re busy creating the legend behind it. At hosting.com, we’ve set out to redefine the new standard for what web hosting should be - one that is authentically human, deeply trusted, and built on shared success.\nOur aim and promise is bold: to become the world’s most trusted hosting company. If you’re eager to contribute your time and talent to something bigger that people will talk about long after your work is done - hosting.com is your place. If you want to do that work with and alongside incredible humans who care about each other, our customers and the work we do - it’s at hosting.com. If you believe the best success is always shared success, with your teammates, for your customers - hosting.com is your next work home.\nAt hosting.com, we’re not just hosting websites. Although we do a great job of that for millions of websites. We’re helping our customers tell their stories and connect with their people. Creating product experiences that helps them do that. Being there when they need us. And earning trust, day by day, by showing up and giving our best.\nAll because we care about each other’s success. Our team is 750+ strong and growing, spread across the globe. We can’t do this alone. Come join the journey. And help us build something better, together.\nRequirements\nAbout the Role\nWe are looking for Customer Care Representative - Live Chat to provide first-level technical support to customers via a ticketing system. The role focuses on assisting users with web hosting services, resolving common technical issues, and escalating more complex cases to higher support levels when needed.\nThis position offers hands-on experience with web hosting environments, domains, DNS, email systems, and WordPress.\nWhat You’ll Do\nHandle incoming customer tickets, identify issues, and provide appropriate L1-level support \nAssist customers with setup, configuration, and basic troubleshooting of web hosting services \nSupport email-related issues such as setup, access configuration (IMAP/SMTP) \nTroubleshoot domain and DNS issues (A, CNAME, MX records, propagation and pointing checks) \nPerform basic website availability and connectivity checks \nAssist with basic WordPress or other CMS related issues (login problems, basic configuration and functionality checks) \nUse hosting control panels (e.g. cPanel or similar) to perform standard support tasks \nWork with internal systems and monitoring tools to verify service status and support issue resolution \nCommunicate clearly and professionally with customers throughout the ticket lifecycle \nDocument all actions, troubleshooting steps, and outcomes accurately in the ticketing system \nEscalate server-level, infrastructure, or complex technical issues to L2/L3 support according to procedures \nCollaborate with internal teams via communication tools to resolve customer issues efficiently \nAdditional Information\nTicket-based support environment \nWorking on shifts (including evenings/weekends, no overnights) \nFollow internal processes, SLA requirements, and security policies \nExposure to real web hosting environments and technical systems \nOpportunity for growth into higher technical support levels \nWhat You'll Bring\nPrevious experience in customer support \nStrong written communication skills \nGood problem-solving skills and attention to detail \nTechnical knowledge or strong interest in IT and web technologies \nExperience with web hosting environments (domains, DNS, email, websites) \nExperience with hosting control panels such as cPanel or similar tools \nUnderstanding of CMS platforms such as WordPress \nAbility to manage tasks and prioritize effectively \nTeam player with a proactive and customer-focused attitude \nBenefits\nPrivate health insurance.\nMultiSport card.\nMonthly food vouchers.\nAccess to our learning platform, with resources to support your continuous learning and professional development.\nWhy You’ll Love It Here\nBe part of a global, purpose-driven team building one of the world’s most trusted hosting companies. \nWe are a fast moving, agile company. We are energetic, and we hustle. You should be able to move at pace and be self-motivated. \nOur Values\nBe Pragmatic. Be Trusted. Be Energetic. Be Accountable. Be Respectful. Be Innovative. \nAt Hosting.com, success is always shared - with our people, our customers, and our communities.","description_format":"text","description_chars":4378,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Health insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Web Hosting & VPS"],"lifecycle":[{"event":"open","at":"2026-09-05T13:23:08Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.348,"p_room":0.28,"age_days":97,"expected_fill_days":35,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/hosting-com-customer-care-representative-live-chat","json_url":"https://alion.io/job/hosting-com-customer-care-representative-live-chat.json","meta":{"generated_at":"2026-10-28T16:31:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22435,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4758},"rest":"https://alion.io/mcp/rest/get_company?id=4758"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhosting-com-customer-care-representative-live-chat"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhosting-com-customer-care-representative-live-chat"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhosting-com-customer-care-representative-live-chat"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hosting-com-customer-care-representative-live-chat\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhosting-com-customer-care-representative-live-chat"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":278579}},{"tool":"search_jobs","arguments":{"company":"hosting.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":278579},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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