Technical Support Engineer
First seen by Alion on Sep 29, 2026.
HOSTING OXYGEN · WE’RE HIRING
Technical Support ManagerDhaka, Bangladesh · Full-time
Company
Hosting Oxygen (hostingoxygen.com)
Workplace
In-house at our Mohammadpur, Dhaka office (priority), Remote (Dhaka based candidate)
When a customer’s website goes down or their email stops working, they need someone who can find the cause quickly, fix it properly and explain it in plain language. At Hosting Oxygen, that person is our Technical Support Manager — equally at home in a Linux terminal and on a phone call with a worried client.
About Hosting Oxygen
Hosting Oxygen is a Kushtia Founded Dhaka-based hosting provider focused on fast, BDIX-connected hosting. We run our own infrastructure with 10 Gbps BDIX connectivity and offer shared, reseller, VPS, dedicated, cloud, RDP, domain and colocation services on both Linux and Windows. Businesses and individuals across Bangladesh rely on our 24/7 support by live chat, ticket and phone.
About the Role
You will be the technical point of contact for our customers’ hosting problems — from a WordPress error, Laravel, Python, Nodejs to a server migration or a DNS issue. You will solve most problems yourself, often straight from the command line, and work with our development and infrastructure teams on the complex ones. In your first year, success means fast, accurate fixes for customers, recurring issues documented so they are solved faster next time, and a team that trusts you with escalations.
The work is hands-on and sometimes urgent — an email outage at a bad time, a migration with a tight deadline, a datacenter visit at short notice. If you stay calm, patient and methodical under pressure, you will do well here.
Job Location
In-house at our Mohammadpur, Dhaka office — priority.
In-house at our Kushtia office - Second option
Remote — considered if we do not find a suitable in-house candidate.
Either way, you must be able to come on-site whenever needed: to our datacenter for on-site server maintenance, and to client meetings inside and outside Dhaka.
Key Responsibilities
Provide technical support to customers via email/ticket, live chat and phone.
Troubleshoot and resolve hosting issues — websites, email, SMS, DNS and server configuration — often directly from the Linux command line.
Assist customers with account setup, website and server migrations, and server administration tasks.
Collaborate with our development and infrastructure teams to diagnose and resolve complex issues.
Keep accurate records of customer interactions and solutions, and turn recurring fixes into internal guides.
Lead day-to-day support operations: manage ticket priorities, handle escalations and guide junior support staff.
Visit our datacenter for on-site server maintenance and attend client meetings inside and outside Dhaka whenever needed.
- Bachelor/Honors
- Masters
- Diploma
- Certifications such as RHCSA, CCNA or MTCNA.
- A diploma or bachelor’s Degree or MSc in CSE, EEE, IT or a related field — strong hands-on experience can substitute.
- At least 2 years
- The applicants should have experience in the following business area(s): Business-to-Business (B2B) Software and Services Startup, ISP, IT Enabled Service, Software Company
- Freshers are also encouraged to apply.
- Age 22 to 45 years
Experience: 2+ years in technical support or a similar role
What We’re Looking For
Must have- Experience: proven experience in technical support or a similar role.
- Linux command line: able to diagnose and fix issues from the shell — logs, services, permissions, processes and disk usage.
- Control panels: hands-on experience with cPanel/WHM and other hosting control panels, plus CloudLinux (LVE, CageFS).
- Virtualization & OS: working knowledge of KVM-based VPS platforms (e.g., Virtualizor, VirtFusion), Linux and Windows Server.
- Web applications: experience hosting and troubleshooting WordPress, PHP, Laravel, Node.js and Python applications.
- Networking & IP management: subnetting, IP allocation, routing basics and DNS.
- Security basics: securing servers, control panels and networks — firewalls (e.g., CSF/iptables), SSL, malware cleanup, and brute-force/DDoS mitigation.
- Ai Usages: Able to use Ai models and easy to the daily tasks. Company provides Claude Max 20X or ChatGPT Codex Subscriptions
- Personal skills
- Problem-solving & analysis: you work from logs and evidence, not guesswork.
- Written English and Bangla: clear, polite replies to customers in both languages.
- Communication & customer service: you explain technical fixes in plain language.
- Patience: many of our customers are not technical, and you stay calm and kind with every one of them.
- Pressure & teamwork: you stay effective under pressure and work well with the team.
- Experience leading or mentoring a support team.
- Previous work at a web hosting company, datacenter or ISP.
- Hands-on experience with MikroTik or Cisco network equipment.
- Experience with WHMCS or a similar billing/ticketing system.
- Web developers welcome: if you are a web developer who enjoys solving server and hosting problems, you are welcome to apply.
Salary: BDT 12,000 - 25,000 per month / Negotiable Benefits • Festival bonus: 1 per year • Yearly salary review • Hands-on work with real production infrastructure - our own BDIX network, datacenter, VPS and dedicated servers
- Employment status: Full Time
- Workplace: Work at office
- Vacancies: 2
- Salary: Tk. 12000 - 24000 (Monthly)
- Job location: Anywhere in Bangladesh