{"id":2668524,"url":"https://alion.io/job/hosting-oxygen-technical-support-engineer","title":"Technical Support Engineer","company":{"id":4435982,"name":"Hosting Oxygen","domain":"hostingoxygen.com","url":"https://alion.io/company/hosting-oxygen","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bangladesh"],"countries":["BD"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":12000,"max":24000,"currency":"BDT","period":"month","gross":null,"usd_annual":2340},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ChatGPT","optional":false},{"name":"Claude","optional":false},{"name":"DNS","optional":false},{"name":"KVM","optional":false},{"name":"Laravel","optional":false},{"name":"Linux","optional":false},{"name":"Node JS","optional":false},{"name":"OpenAI Codex","optional":false},{"name":"PHP","optional":false},{"name":"Python","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false},{"name":"WordPress","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-09-29T03:48:00Z","employer_posted_date":null,"last_verified_at":"2026-09-29T03:48:00Z","board_verified":false,"closed_at":null,"days_open":19,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":19},"description":"Responsibilities & ContextHOSTING OXYGEN · WE’RE HIRING\nTechnical Support ManagerDhaka, Bangladesh · Full-time\nCompany\nHosting Oxygen (hostingoxygen.com)\nWorkplace\nIn-house at our Mohammadpur, Dhaka office (priority), Remote (Dhaka based candidate)\n\nWhen a customer’s website goes down or their email stops working, they need someone who can find the cause quickly, fix it properly and explain it in plain language. At Hosting Oxygen, that person is our Technical Support Manager — equally at home in a Linux terminal and on a phone call with a worried client.\nAbout Hosting Oxygen\nHosting Oxygen is a Kushtia Founded Dhaka-based hosting provider focused on fast, BDIX-connected hosting. We run our own infrastructure with 10 Gbps BDIX connectivity and offer shared, reseller, VPS, dedicated, cloud, RDP, domain and colocation services on both Linux and Windows. Businesses and individuals across Bangladesh rely on our 24/7 support by live chat, ticket and phone.\nAbout the Role\nYou will be the technical point of contact for our customers’ hosting problems — from a WordPress error, Laravel, Python, Nodejs to a server migration or a DNS issue. You will solve most problems yourself, often straight from the command line, and work with our development and infrastructure teams on the complex ones. In your first year, success means fast, accurate fixes for customers, recurring issues documented so they are solved faster next time, and a team that trusts you with escalations.\nThe work is hands-on and sometimes urgent — an email outage at a bad time, a migration with a tight deadline, a datacenter visit at short notice. If you stay calm, patient and methodical under pressure, you will do well here.\nJob Location\nIn-house at our Mohammadpur, Dhaka office — priority.\nIn-house at our Kushtia office - Second option\nRemote — considered if we do not find a suitable in-house candidate.\nEither way, you must be able to come on-site whenever needed: to our datacenter for on-site server maintenance, and to client meetings inside and outside Dhaka.\nKey Responsibilities\nProvide technical support to customers via email/ticket, live chat and phone.\n\nTroubleshoot and resolve hosting issues — websites, email, SMS, DNS and server configuration — often directly from the Linux command line.\n\nAssist customers with account setup, website and server migrations, and server administration tasks.\n\nCollaborate with our development and infrastructure teams to diagnose and resolve complex issues.\n\nKeep accurate records of customer interactions and solutions, and turn recurring fixes into internal guides.\n\nLead day-to-day support operations: manage ticket priorities, handle escalations and guide junior support staff.\n\nVisit our datacenter for on-site server maintenance and attend client meetings inside and outside Dhaka whenever needed.\n\nEducationBachelor/Honors\nMasters\nDiploma\nCertifications such as RHCSA, CCNA or MTCNA.\nA diploma or bachelor’s Degree or MSc in CSE, EEE, IT or a related field — strong hands-on experience can substitute.\n\nExperienceAt least 2 years\nThe applicants should have experience in the following business area(s): Business-to-Business (B2B) Software and Services Startup, ISP, IT Enabled Service, Software Company\nFreshers are also encouraged to apply.\n\nAdditional RequirementsAge 22 to 45 years\n Experience: 2+ years in technical support or a similar role\nWhat We’re Looking For\nMust haveExperience: proven experience in technical support or a similar role.\nLinux command line: able to diagnose and fix issues from the shell — logs, services, permissions, processes and disk usage.\nControl panels: hands-on experience with cPanel/WHM and other hosting control panels, plus CloudLinux (LVE, CageFS).\nVirtualization & OS: working knowledge of KVM-based VPS platforms (e.g., Virtualizor, VirtFusion), Linux and Windows Server.\nWeb applications: experience hosting and troubleshooting WordPress, PHP, Laravel, Node.js and Python applications.\nNetworking & IP management: subnetting, IP allocation, routing basics and DNS.\nSecurity basics: securing servers, control panels and networks — firewalls (e.g., CSF/iptables), SSL, malware cleanup, and brute-force/DDoS mitigation.\nAi Usages: Able to use Ai models and easy to the daily tasks. Company provides Claude Max 20X or ChatGPT Codex Subscriptions\nPersonal skills\nProblem-solving & analysis: you work from logs and evidence, not guesswork.\nWritten English and Bangla: clear, polite replies to customers in both languages.\nCommunication & customer service: you explain technical fixes in plain language.\nPatience: many of our customers are not technical, and you stay calm and kind with every one of them.\nPressure & teamwork: you stay effective under pressure and work well with the team.\nNice to haveExperience leading or mentoring a support team.\nPrevious work at a web hosting company, datacenter or ISP.\nHands-on experience with MikroTik or Cisco network equipment.\nExperience with WHMCS or a similar billing/ticketing system.\nWeb developers welcome: if you are a web developer who enjoys solving server and hosting problems, you are welcome to apply.\n\nCompensation & Other BenefitsSalary: BDT 12,000 - 25,000 per month / Negotiable Benefits • Festival bonus: 1 per year • Yearly salary review • Hands-on work with real production infrastructure - our own BDIX network, datacenter, VPS and dedicated servers\n\nEmployment status: Full Time\nWorkplace: Work at office\nVacancies: 2\nSalary: Tk. 12000 - 24000 (Monthly)\nJob location: Anywhere in Bangladesh","description_format":"text","description_chars":5529,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Bangladesh","iso":"BD","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Services","Web Hosting & VPS","Web Security & DDoS Protection"],"lifecycle":[{"event":"open","at":"2026-10-16T03:29:18Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.702,"p_room":0.75,"age_days":18,"expected_fill_days":19,"reasons":["seen:18","win:late","comp:junior"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":2340,"is_top_pay":false},"html_url":"https://alion.io/job/hosting-oxygen-technical-support-engineer","json_url":"https://alion.io/job/hosting-oxygen-technical-support-engineer.json","meta":{"generated_at":"2026-10-18T07:40:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11408,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4435982},"rest":"https://alion.io/mcp/rest/get_company?id=4435982"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhosting-oxygen-technical-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhosting-oxygen-technical-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhosting-oxygen-technical-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hosting-oxygen-technical-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhosting-oxygen-technical-support-engineer"}]}