{"id":1978706,"url":"https://alion.io/job/hostpapa-technical-support-engineer-hostpapa-inc-","title":"Technical Support Engineer - HostPapa, Inc.","company":{"id":58101,"name":"HostPapa","domain":"hostpapa.com","url":"https://alion.io/company/hostpapa","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_company_offices","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":105000,"period":"year","method":"global_role_seniority_cell","sample_n":611},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"C++","optional":false},{"name":"CentOS Stream","optional":false},{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"MySQL","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Service Desk","optional":false},{"name":"SOAP","optional":false},{"name":"SQL","optional":false},{"name":"TCP/IP","optional":false},{"name":"Kubernetes","optional":true},{"name":"Room","optional":true}],"status":"live","first_seen_at":"2026-10-06T22:23:31Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-15T03:23:39Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Position Summary:\nAt managed.com, we're a remote-first, global team. We're also AI-first, so finding practical ways to use AI is part of every role here.\nThis role focuses on CloudBlue, a managed.com business that powers cloud commerce for many of the world’s largest service providers, including major Telcos, distributors, and MSPs. CloudBlue enables partners to monetize and manage cloud services and subscriptions at scale, combining the agility of a high-growth business with the backing of a global organization.\nAstheTechnical Support Engineer, you will take ownership of customer-impacting incidents on our cloud-commerce platform, supporting both providers and end customers. You will manage tickets end-to-end, primarily through the service desk with occasional phone escalations.\nWhat you’ll do:\nProvide guidance to customers by answering how-to questions and recommending best practices for product functionality and configuration\nInvestigate reported technical issues, perform troubleshooting, and determine effective solutions and root causes\nResolve issues by following established procedures and documentation\nCollaborate with developers, account managers, and product teams to ensure timely resolution of reported issues\nManage workload effectively and provide prompt, accurate updates to customers in line with SLAs\nLog, update, and close all tickets accurately in the tracking system\nDocument troubleshooting steps and solutions as technical notes and knowledge base articles\nAdhere to standards for quality and customer satisfaction\nStay current on products, related technologies, and processes through training and self-learning\nSupport other tasks or projects as assigned to meet team and business needs\nAbout you:\nBachelor’s in Computer Science or related Engineering and 3+ years in support engineering\nStrong Linux system administration (CentOS/RHEL)\nHands-on network configuration/troubleshooting; solid TCP/IP, IP addressing/subnetting, and routing\nExperience with PostgreSQL/MySQL/Oracle; strong SQL (query analysis & composition)\nAbility to read system logs and use monitoring/troubleshooting tools\nFamiliarity with APIs and integrations (REST, SOAP, JSON, XML, XML-RPC) and authentication standards (OAuth, SAML)\nRelevant experience in web hosting environments\nStrong English communication skills, with the ability to work independently and collaboratively\nExperience with Java, Python, or C++ is a plus.\nKubernetes experience is an asset.\nWhat we offer:\nRemote-first work, with team members across many countries\nCompetitive pay, benchmarked against the markets we hire in\nRoom to grow, with real ownership of your work and support for professional development\nFlexibility in how and when you work, within the core hours your team needs\nAccess to the AI tools you need to do your work, and the room to experiment with them\nAbout us:\nManaged.com is the company behind a family of specialist brands spanning business technology, infrastructure, and channel commerce. These include HostPapa, ColoCrossing, Hostopia, CloudBlue, and LogoMaker. Each brand serves its market through its own products and customer experience. Together, we are bringing those strengths closer to create more connected experiences and help businesses build, operate, and grow in the AI era.\nOur culture is built on trust, respect, and doing work that matters to our customers. As our brands come together, there's real room to grow into new roles and new areas of the business.\nManaged.com is an equal-opportunity employer. We value the range of backgrounds, perspectives, and experiences across our team, and we hire and promote based on skills and contribution.\nWe're committed to providing accommodations for people with disabilities at every stage of the hiring process. If you need an accommodation, let us know, and we'll work with you to meet your needs.\nIt is anticipated that this position will be performed outside of Ontario.","description_format":"text","description_chars":3940,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Professional development"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Internet Services","Domain Registrars & Registries","Website Builders"],"lifecycle":[{"event":"open","at":"2026-10-06T22:23:31Z"}],"visa":[{"country":"CA","licensed_sponsor":true,"evidence":"Positions approved through LMIA in 12 months: 1","filings_12m":1,"filings_prev_12m":0,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Talent Stream","cap_exempt":false,"checked_at":"2026-10-03T21:10:52+00:00","sources":["ESDC: employers issued a positive LMIA"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":34,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/hostpapa-technical-support-engineer-hostpapa-inc-","json_url":"https://alion.io/job/hostpapa-technical-support-engineer-hostpapa-inc-.json","meta":{"generated_at":"2026-10-15T05:08:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7592,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58101},"rest":"https://alion.io/mcp/rest/get_company?id=58101"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhostpapa-technical-support-engineer-hostpapa-inc-"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhostpapa-technical-support-engineer-hostpapa-inc-"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhostpapa-technical-support-engineer-hostpapa-inc-"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hostpapa-technical-support-engineer-hostpapa-inc-\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhostpapa-technical-support-engineer-hostpapa-inc-"}]}