{"id":51106,"url":"https://alion.io/job/hot-for-security-hcm-support-engineer","title":"HCM Support Engineer","company":{"id":11797,"name":"Bitdefender","domain":"bitdefender.com","url":"https://alion.io/company/bitdefendersrl","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":100,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bucharest, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":19500,"max_usd":45000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":688},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Confluence","optional":true},{"name":"Jira","optional":true}],"status":"closed","first_seen_at":"2026-06-12T08:33:40Z","employer_posted_date":"2026-09-07","last_verified_at":"2026-10-23T15:22:44Z","board_verified":false,"closed_at":"2026-10-23T15:22:44Z","days_open":133,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":132},"description":"Bitdefender is a cybersecurity leader delivering best-in-class threat prevention, detection, and response solutions worldwide. Guardian over millions of consumer, enterprise, and government environments, Bitdefender is one of the industry’s most trusted experts for eliminating threats, protecting privacy, digital identity and data, and enabling cyber resilience. With deep investments in research and development, Bitdefender Labs discovers hundreds of new threats each minute and validates billions of threat queries daily. The company has pioneered breakthrough innovations in antimalware, IoT security, behavioral analytics, and artificial intelligence and its technology is licensed by more than 180 of the world’s most recognized technology brands. Founded in 2001, Bitdefender has customers in 170+ countries with offices around the world. For more information, visit https://www.bitdefender.com\nABOUT THE ROLE\nWe are looking for an HCM Support Engineer to become the day-to-day operational backbone of our HR and Legal application stack within the HCM stream. You will be the first point of contact for internal users across HR, Legal, and related business functions whenever something needs attention - from user access and configuration to incident resolution and the smooth rollout of new tools.\nThis is a functional support and operations role: your value comes from owning the user experience across the application ecosystem, driving adoption, and keeping everything running smoothly. You will collaborate closely with System Administrators, Product Owners, and the Engineering team, and report directly to the Sr. Systems Manager HCM.\nKEY RESPONSIBILITIES\nINCIDENT & SUPPORT MANAGEMENT\nServe as the first point of contact (Tier 1/2) for internal users experiencing issues with HR and Legal applications - triaging, diagnosing, and resolving incidents within scope.\nPrioritize incidents by business impact, ensure SLA compliance, and escalate complex or recurring issues to the Sr. Systems Manager HCM, System Admins, or Engineering with clear context and reproduction steps.\nProvide software support and guidance to colleagues - including remote support via video conference - ensuring internal users are confident and effective in using HCM applications.\nAPPLICATION ADMINISTRATION & OPERATIONS\nAdminister HCM stream applications - handling user provisioning, access controls, license management, configuration changes, and routine health checks following team procedures.\nSupport the HR application stack - covering employee lifecycle workflows, onboarding/offboarding, absence & leave, performance cycles, and HR compliance processes.\nSupport the Legal application stack - including contract templates, approval workflows, clause libraries - ensuring alignment with internal legal processes.\nEnsure data is entered, transferred, and processed in compliance with legal requirements and internal company policies.\nIMPROVEMENT & KNOWLEDGE MANAGEMENT\nEvaluate application usage quality and propose improvements to drive better adoption and optimize business processes.\nBuild and maintain a Knowledge Base - creating runbooks, support procedures, FAQs, and user guides so the team scales through shared knowledge rather than tribal memory.\nParticipate in support process improvement initiatives and contribute to the implementation of best practices across the HCM stream.\nApply and uphold quality management and information security procedures as defined in the company's QA & IS documentation.\nQUALIFICATIONS\nREQUIRED QUALIFICATIONS\nUniversity degree (any discipline).\n3+ years of experience supporting or administering enterprise HCM, CLM, or HR/Legal SaaS applications.\nSolid functional understanding of HR processes: employee lifecycle, onboarding/offboarding, absence, performance, and HR compliance.\nFamiliarity with CLM or Legal operations processes - contract creation, approval flows, e-signatures, and obligation tracking.\nAdvanced proficiency in Windows and strong comfort with CLM/configuration tools and application demos.\nExcellent communication skills - able to explain functional issues clearly to both end-users and internal technical teams.\nProfessional fluency in English (written and spoken); Romanian native or equivalent.\nStrong analytical mindset - able to assess usage quality, identify root causes, and push for lasting fixes.\nAdaptable, stress-resistant, and open to change in a fast-moving SaaS environment\nNICE TO HAVE\nCertification or formal training in Contract Management tools.\nExperience with HCM platforms in a functional or support capacity.\nBackground in HR, Labour Law, or Legal Operations through work experience or education.\nWorking knowledge of Jira and Confluence as everyday support tools.\nExperience in a global, multi-region organisation where stakeholders span multiple time zones.\nAbility to create clear process flows, user guides, and training materials for non-technical audiences.\nKEY COMPETENCIES\nClient Orientation\nInternal users come first\nAnalytical Thinking\nRoot cause over workaround\nCommunication\nClear across all levels\nAdaptability\nOpen to change & new tools\nAccountability\nOwn issues end to end\nFast Learner\nAbsorbs new systems quickly\nWhy Bitdefender?\nAt Bitdefender, you’ll be part of a mission-driven company that is shaping the future of cybersecurity. We foster a culture of innovation, ownership, and continuous learning.\nYou’ll have the opportunity to work with highly skilled professionals, contribute to impactful global projects, and grow your career in a fast-paced, technology-driven environment.","description_format":"text","description_chars":5584,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false},{"language":"Romanian","level":"Proficiency (C2)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Romania","iso":"RO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Threat Intelligence","Endpoint Security","Information Security","Managed Security"],"lifecycle":[{"event":"open","at":"2026-06-12T08:33:40Z"},{"event":"close","at":"2026-09-07T11:00:15Z"},{"event":"reopen","at":"2026-09-08T11:00:20Z"},{"event":"close","at":"2026-10-23T15:22:44Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hot-for-security-hcm-support-engineer","json_url":"https://alion.io/job/hot-for-security-hcm-support-engineer.json","meta":{"generated_at":"2026-10-24T21:38:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31805,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11797},"rest":"https://alion.io/mcp/rest/get_company?id=11797"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhot-for-security-hcm-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhot-for-security-hcm-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhot-for-security-hcm-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hot-for-security-hcm-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhot-for-security-hcm-support-engineer"}]}