{"id":1942033,"url":"https://alion.io/job/hotel-equities-front-desk-clerk","title":"Front Desk Clerk","company":{"id":3172543,"name":"Hotel Equities","domain":"hotelequities.com","url":"https://alion.io/company/hotelequities","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Slave Lake, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":16,"max":17,"currency":"CAD","period":"hour","gross":null,"usd_annual":24000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2024-09-06T14:20:00Z","employer_posted_date":"2024-09-06","last_verified_at":"2026-10-21T12:58:50Z","board_verified":true,"closed_at":null,"days_open":775,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":774},"description":"Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the Holiday Inn Express in Slave Lake, Ab\nJob Purpose:\nResponds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns. Warm, knowledgeable service and helpful guidance reassure guests they’ve made the right choice to stay with us.\nGreet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.\nAccept payment for guests’ accounts both at the time of registration and at checkout. Maintain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests\nIssue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.\nPromptly respond to and resolve guest complaints\nAnswer telephone promptly and properly being polite, courteous, and friendly\nBe friendly, thorough, accurate and efficient in taking reservations\nBe friendly, thorough, accurate and efficient in performing Check-ins\nBe friendly, thorough, accurate and efficient in performing Check-outs\n(If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner\nAssist guests with luggage upon their arrival to and departure from the hotel\nUse the guests’ names\nBe knowledgeable and helpful about the local area, the hotel and hotel services\nHandle messages, wake-up calls, mail, and faxes properly\nAssist guests’ with laundry/dry cleaning needs\nKnow of incoming VIPs\nFollow all applicable Company Standard Operating Procedures.\nPerform other assignments as directed by the General Manger.\nBe an enthusiastic, helpful and positive member of the team\nBe professional, responsible and mature in conduct and behavior\nBe understanding of, encouraging to and friendly with all co-workers\nBe self-motivated and use time wisely\nMaintain open line of communications with each department\nCommunicate pertinent information\nRespond positively to new ideas\nOpenly accept critical/developmental feedback\nMaintain effective communication through the use of meetings, log books and bulletins\nBe available to help other departments in emergency situations\nAdhere to all work rules, procedures and policies established by the company including, but not\nlimited to those contained in the associate handbook.\nSafety and Security Skills\nProperly handle and account for keys\nBe knowledgeable of policies regarding emergency procedures and security concerns\nAggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available\nHave complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets, and services; have in depth knowledge of and regularly re-stock and sell pantry items\nIncreases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets\nHave full understanding of franchise honors program\nEnsure all customers establish credit upon check-in. Improves timeliness of cash flow by adhering to all established credit and inventory control procedures:\nVerifies all information on reservations check-in; name, address, method of payment, etc.\nRetrieves proper name and address verification and proper approval codes for cash and credit card paying customers\nIdentifies and records special billing instructions and notifies accounting\nCompletes shift closing accurately by getting appropriate approval signatures and authorization codes\nAdheres to hotel policies regarding the use of cash banks\nStays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift\nReport potential sales contacts to the sales department protection of guests’ room numbers.\nQualifications and Requirements:\nHigh School diploma /Secondary qualification or equivalent.\nExperience with Marriott, Hilton, IHG, Wyndham or Hyatt processes and standards.\nThis job requires the ability to perform the following:\nMust be able to speak, read, write and understand the primary language(s) used in the workplace.\nMust be able to read and write to facilitate the communication process.\nRequires good communication skills, both verbal and written.\nMust possess basic computational ability.\nMust possess basic computer skills.\nExtensive knowledge of the hotel, its services and facilities; General knowledge of the city where hotel is located and its attractions.\nMost work tasks are performed indoors. Temperature is moderate and controlled by hotel\nenvironmental systems.\nMust be able to stand and exert well-paced mobility for up to 4 hours in length. Length of time of these tasks may vary from day to day and task to task.\nMust be able to exert well-paced ability to reach other departments of the hotel on a timely basis.\nMust be able to lift up to 15 lbs occasionally.\nRequires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing,\nlistening and hearing ability and visual acuity.\nTalking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates\nVision occurs continuously with the most common visual functions being those of near vision and depth perception.\nAbility to spend extended lengths of time viewing a computer screen.\nRequires manual dexterity to use and operate all necessary equipment.\nMust have finger dexterity to be able to operate office equipment\nOther:\nBeing passionate about people and service.\nStrong communication skills are essential when interacting with guests and employees.\nReading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.\nBasic math skills are used frequently when handling cash or credit.\nProblem-solving, reasoning, motivating, and training abilities are often used.\nHave the ability to work a flexible schedule including nights, weekends and/or holidays\nAmazing Benefits At A Glance:\nTeam Driven and Values Based Culture\nMedical/Dental/Vision\nVacation & Holiday Pay\nSame-day pay available\nEmployee Assistance Program\nCareer Growth Opportunities/ Manager Training Program\nReduced Room Rates throughout the portfolio\nThird Party Perks (Movie Tickets, Attractions, Other)\n401(k)\nEmployee assistance program\nEmployee discount\nFlexible schedule\nFlexible spending account\nLife insurance\nParental leave\nReferral 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