Quality Supervisor – CKD

Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi. In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. The company quickly expanded its operati...
Quality Supervisor - CKD


Job Purpose

To ensure that all CKD-assembled appliances consistently meet Hotpoint’s quality, safety, and performance standards by overseeing quality control processes, driving compliance with established specifications and procedures, preventing defects, and fostering a culture of continuous improvement throughout the production process to deliver reliable products and enhance customer satisfaction.

 Job Responsibility and Accountability

Supervise daily quality control activities for CKD assembly of free-standing cookers, including incoming, in-process, final inspection, and product release checks.
Ensure all cooker assemblies comply with approved specifications, drawings, work instructions, safety requirements, and Hotpoint quality standards.
Ensure daily targets is achieved with strong focus on First-Time-Yield (FTY) production and zero defect
Coordinate and guide production teams to prevent defects and maintain consistent workmanship across all assembly stations.
Monitor critical quality points including component fitment, gas/electrical safety checks, visual finish, functionality, labeling, packaging, and final product conformity.
Investigate non-conformities, customer complaints, rework trends, and process deviations, then drive root-cause analysis, containment, corrective action, and preventive action closure.
Maintain accurate quality records, inspection reports, defect logs, audit findings, rework reports, and product release documentation.
Conduct process audits, 6S checks, and quality Gemba walks to verify compliance with standard operating procedures and identify improvement opportunities.
Train and coach production Fitters/Assemblers/Operators on quality standards, inspection methods, defect identification, safe product handling, and first-time-right practices.
Analyze quality performance data and report recurring defects, process gaps, and improvement actions to the Production Manager and relevant stakeholders.
Support supplier quality feedback, incoming part quarantine, concession control, and coordination of quality-related actions with warehouse, procurement, maintenance, and after-sales teams.
Leadership
Ability to lead production teams toward consistent adherence to quality standards and daily quality objectives.
Ability to coach teams on defect prevention, root-cause thinking, problem solving, process discipline, and ownership of quality at source and build a quality-first culture.

Key Internal & External Relationships

Collaborate with production supervisor, and operators to ensure CKD assembly is completed to approved quality and safety standards.
Work closely with production team to manage inspection plans, defect reporting, product testing, and release decisions.
Coordinate with warehouse and procurement teams on incoming part quality, damaged parts, shortages, quarantine, supplier feedback, and traceability.
Engage maintenance, engineering, and after-sales teams to resolve equipment, process, warranty, and customer-related quality concerns.

 Qualification

Minimum of a diploma/degree in Quality Management, Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, or a related technical field.
3-5 experience in quality control or quality assurance within a manufacturing or assembly environment, preferably in home appliances, with at least one year in a supervisory role.

 Key Skills and Competences

Fluency in English is required for reporting, documentation, training, and cross-functional communication. Ability to communicate clearly in Kiswahili is an added advantage for shop-floor coordination.
Strong knowledge of quality control and quality assurance practices in manufacturing or assembly operations.
Ability to interpret specifications, drawings, bills of materials, inspection standards, work instructions, and product test requirements.
Knowledge of CKD assembly processes, defect prevention, incoming inspection, in-process inspection, final inspection, rework control, and product release procedures.
Working knowledge of 6S, ISO 9001 principles, root-cause analysis, corrective and preventive action, basic statistical quality tools.
Drive continuous improvement initiatives using Lean concepts and A3 problem solving methods.
Strong documentation, reporting, and computer skills, including proficiency in MS Office and quality data analysis.
Understanding of gas/electrical appliance safety expectations, functional testing, visual quality standards, packaging requirements, and customer complaint handling is an added advantage.
High attention to detail and commitment to product safety, reliability, and customer satisfaction.
Strong leadership and ability to supervise and train
Excellent problem-solving, analytical, and decision-making skills
Good communication and interpersonal skills
Self-driven, organized, and able to prioritize inspections, audits, reporting, and corrective actions
Professional, accountable, and firm in enforcing quality standards while maintaining teamwork and respect on the shop floor.
Ability to work in fast-paced manufacturing environment