{"id":1903929,"url":"https://alion.io/job/hotwire-communications-community-onboarding-manager","title":"Community Onboarding Manager","company":{"id":3190530,"name":"Hotwire Communications","domain":"hotwirecommunications.com","url":"https://alion.io/company/hotwirecommunications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Communications","role_family":"Communications","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Marcos, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":75000,"max_usd":145000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":640},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true},{"name":"Salesforce","optional":true}],"status":"live","first_seen_at":"2026-09-03T13:58:14Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-24T17:38:54Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"TheCommunity Onboarding Manager is responsible for the end-to-end oversight and on-time delivery of new residential construction projects. The Community Onboarding Manager builds relationships at assigned properties and supports our field staff and all stakeholders, including property managers, developers, and their staff, throughout the project lifecycle. The role also educates new customers about the onboarding process and our suite of technology products. The Community Onboarding Manager ensures the launch process progresses according to plan and the property receives the \"white glove\" experience from project kick-off to successful handoff to our regional operations team.\nRESPONSIBILITIES:\nMaintain constant and ongoing communication regarding project status with property stakeholders. \nConsistently use independent discretion to facilitate decisions that ensure excellent customer service, create, develop and maintain positive customer relationships, and provide timely responses to all inquiries regarding technology needs. \nMaintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders’ personnel. Engaged on immediately responding to a customer or builder that is in need of immediate intervention, escalate to leadership accordingly.\nMaintain weekly presence during the new construction project as well as the move-in process after TCO. Attend any ad-hoc on-site meeting requests.\nCoordinate and assist with the creation of schedules to ensure on-time delivery. \nTrack project tasks utilizing Site Tracker and Sales Force to ensure all milestones are met and to identify any risk points requiring escalation.\nWork cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays.\nPrepare meaningful daily/weekly project status and executive reports. \nMeet community representatives whenever appropriate and attend kick-offs, town halls, and board meetings. \nMeet with Sales Office personnel for introduction, overview, and sales material needs assessment. \nCollaborate with operational teams and create orders for all operational needs, including several on-site personnel, back-office workspace, equipment, office trailer space on-premises if applicable, restroom facilities, etc., and all other necessary equipment for operational efficiency. \nObtain a qualitative list of units (end usernames and addresses) and provide all relevant information to billing to ensure accurate billing aligned with the contract. \nCoordinate “pre-launch” kick-off meetings with the On-Site Operations, Construction, and Sales Teams. \nWork with our Enterprise team to coordinate contract deliverables, including hardware and services to common area(s) and back-office locations. \nEnsure that the common area(s) within the contract are completed before system activation.\nOther duties as required or assigned\nMINIMUM QUALIFICATIONS:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nBachelor’s degree or equivalent experience, preferably in project management or business.\n(Sr.) Minimum of 5 years’ experience in telecommunications or related technical field \nProven track record of managing all aspects of a successful project throughout its lifecycle. \nStrong problem-solving skills and willingness to think outside the box. \nKnowledge of cable and telecommunications products and services is a plus. \nProficient in Microsoft Excel\nPrevious use of Salesforce.com \nStrong interpersonal skills\nSkilled at working effectively with cross-functional teams. \nMust embrace and display company principles and demonstrate an understanding of Hotwire’s White Glove culture. \nAbility to Interact/Support Executive Level Leadership\nBENEFITS:\nHotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with:\nComprehensive Healthcare/Dental/Vision Plans\n401K Retirement Plan with Company Match\nPaid Vacation, Sick Time, and Additional Holidays\nPaid Volunteer Time\nPaid Parental Leave\nHotwire Service Discounts\nEmployee Referral Bonuses\nExclusive Entertainment Discounts/Perks\nHotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":5047,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Telecommunications","Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-05T12:11:53Z"}],"visa":[],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.569,"p_room":0.35,"age_days":50,"expected_fill_days":18,"reasons":["conf:0","velocity","win:tail"],"computed_at":"2026-10-24T06:02:35Z"},"pay":null,"html_url":"https://alion.io/job/hotwire-communications-community-onboarding-manager","json_url":"https://alion.io/job/hotwire-communications-community-onboarding-manager.json","meta":{"generated_at":"2026-10-24T20:37:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30056,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3190530},"rest":"https://alion.io/mcp/rest/get_company?id=3190530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhotwire-communications-community-onboarding-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhotwire-communications-community-onboarding-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhotwire-communications-community-onboarding-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hotwire-communications-community-onboarding-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhotwire-communications-community-onboarding-manager"}]}