{"id":2200426,"url":"https://alion.io/job/hotwire-communications-data-analyst","title":"Data Analyst","company":{"id":3190530,"name":"Hotwire Communications","domain":"hotwirecommunications.com","url":"https://alion.io/company/hotwirecommunications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":838},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-09T19:11:58Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-11T22:15:37Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"The Data Analyst , Process Operations is primarily focused on operational reporting for field operations and the contact center, data analysis , and performance measurement rather than the traditional business intelligence development. The role will work extensively with Microsoft Excel, Power Query, and SQL to prepare, analyze , validate , and communicate business performance information.\n**The ideal candidate will have experience within the telecommunications industry and familiarity with operational and enterprise systems such as Five9, Amdocs, JIRA, WIRE, and Cognito, as well as an understanding of field operations and contact center data and performance metrics**\nDuties / Responsibilities:\nDevelop, maintain, and enhance recurring operational reports and performance metrics support telecommunications field operations, contact center operations, product launches, and other business functions. \nAnalyze and report on telecommunications operational metrics, including field productivity , technician productivity, technician performance, work orders, completion rates, utilization, scheduling, quality, call volume, handle time, service levels and other applicable KPIs.\nAnalyze and report on contact center metrics and performance data, including call volume, average handle time, service level, abandonment rate, adherence, quality , and other applicable operational measures. \nPresent analytical findings and reporting results to stakeholders at various levels of the organization and adjust the level of detail and communication style based on the audience. \nMonitor recurring reporting and performance metrics to identify changes in business performance and proactively communicate significant trends, anomalies, or concerns. \nResearch and evaluate new analytics methodologies, approaching, reporting techniques, and solutions that may improve operational reporting and decision-making. \nUtilize and work with data from various telecommunications , field operations, contact center, operational , and workflow management systems , including Five9, Amdocs, WIRE, JIRA , Cognito and other enterprise systems as applicable. \nOther duties as required or assigned.\n\nMinimum Qualifications:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nBachelor’s degree in Data Analytics, Computer Science, Mathematics, or a related field required\n1+ years of experience in data analysis\nStrong proficiency in Excel skills\nFamiliarity with telecommunications and operational systems , preferably including Amdocs, Five9, JIRA , WIRE, and Cognito.\nExperience with field operations and contact center metrics - particularly data from Amdocs and Five9 \nStrong working knowledge of SQL , including the ability to write queries to retrieve, filter, join, aggregate, and analyze data.\nExperience with Power Query for data extraction, transformation, and automation.\nStrong analytical, problem-solving, and communication skills\nExperience applying mathematics and statistics to achieve business objectives\nSix-Sigma a plus\n\nBENEFITS:\nWe truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:\nComprehensive Healthcare/Dental/Vision Plans\n401K Retirement Plan with Company Match\nPaid Vacation, Sick Time, and Additional Holidays (including your Birthday!)\nPaid Volunteer Time\nPaid Parental Leave\nHotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service\nEmployee Referral Bonuses\nExclusive Entertainment Discounts/Perks\nHotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\n#LI-DD1","description_format":"text","description_chars":4176,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-09T21:13:50Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":17,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/hotwire-communications-data-analyst","json_url":"https://alion.io/job/hotwire-communications-data-analyst.json","meta":{"generated_at":"2026-10-11T22:29:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12439,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3190530},"rest":"https://alion.io/mcp/rest/get_company?id=3190530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhotwire-communications-data-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhotwire-communications-data-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhotwire-communications-data-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hotwire-communications-data-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhotwire-communications-data-analyst"}]}