{"id":1903886,"url":"https://alion.io/job/hotwire-communications-dispatcher","title":"Dispatcher","company":{"id":3190530,"name":"Hotwire Communications","domain":"hotwirecommunications.com","url":"https://alion.io/company/hotwirecommunications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":70000,"period":"year","method":"role_country_seniority_unknown","sample_n":14494},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-01T18:10:52Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T10:03:52Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"The Dispatcher receives service call requests and dispatches, schedules and follows-up on work orders, with the goal of minimizing missed appointments and maximizing field technical teams’ productivity.\nRESPONSIBILITIES:\nRespond to customer service requests by prioritizing and dispatching work orders for installation and/or trouble calls.\nCreate dispatch schedule.\nAssign customer installation and trouble service appointments using computer system.\nEnsure daily routes meet drive time, on-time guarantee, productivity and skill-set goals.\nMonitor technicians work order status and adjust throughout the day.\nMaintain regular contact with technicians to provide support or adjust service levels based on customer calls.\nPlaces outbound calls to customers both pre-and post-service.\nHandle routine problems and/or less active regions and follows standard procedures to accomplish assigned tasks\nProduce various excel spreadsheets and reports.\nAppropriately escalate customer dissatisfaction with call center leadership team.\nOther duties as assigned by Supervisor.\nMINIMUM QUALIFICATIONS: \nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nAt least one-year Customer Service and/or Dispatch experience\nSuperior customer service delivery skills\nKnowledge of cable and telecommunications products and services\nFocused, driven to achieve\nData Entry Experience\nPrior customer service experience in cable, field or office environment\nHigh School Diploma\nBilingual (English / Spanish) is a plus\nAbility to work a flexible schedule that includes, days, evenings, weekends and holidays\nHotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":2131,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-05T12:11:53Z"}],"visa":[],"liveness":{"score":51,"band":"ok","label":"Likely open","p_open":1,"p_active":0.677,"p_room":0.75,"age_days":11,"expected_fill_days":16,"reasons":["conf:3","velocity","win:late"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hotwire-communications-dispatcher","json_url":"https://alion.io/job/hotwire-communications-dispatcher.json","meta":{"generated_at":"2026-10-13T13:53:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":2884,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3190530},"rest":"https://alion.io/mcp/rest/get_company?id=3190530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhotwire-communications-dispatcher"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhotwire-communications-dispatcher"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhotwire-communications-dispatcher"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hotwire-communications-dispatcher\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhotwire-communications-dispatcher"}]}