{"id":2371254,"url":"https://alion.io/job/hotwire-communications-it-analyst-i","title":"IT Analyst I","company":{"id":3190530,"name":"Hotwire Communications","domain":"hotwirecommunications.com","url":"https://alion.io/company/hotwirecommunications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":97000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":825},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"Service Desk","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-12T14:24:29Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-13T13:59:40Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"TheIT Analyst responsibilities include prioritizing end user requirements, support the implementation, documentation, and troubleshooting of IT Service Desk systems. In addition, work in collaboration with other team members to deliver tasks and achieve milestones. In this role, you should be highly analytical and able to understand business needs. Excellent communication skills and problem-solving abilities are essential.\nDUTIES / RESPONSIBILITIES:\nCommunicate with stakeholders to understand their requirements.\nTroubleshoot hardware and software issues.\nInstall and configure hardware and software components.\nDevelop, test, and implement IT systems to further business objectives.\nSet up new user accounts and profiles and handle password issues.\nSupport implementation or execution of new and/or current processes and procedures that aid in the efficiency of managing and expanding IT Service Desk operations.\nPerform research, analysis, and implement software patches or hardware changes needed for any security or computer related deficiencies.\nAids in evaluation and testing for troubleshooting purposes.\nMeet and/or exceed own SLA thresholds and monitor service desk requests that are created by users.\nParticipate in team meetings; provide input on intelligent solutions to improve efficiency.\nConduct regular monitoring of own KPI (Key Performance Indicators) to ensure compliance.\nProvide support for devices that are managed by MDM (Mobile Device Management) tools, including addition of devices, maintenance, and reporting.\nHelp ensure workstations are properly maintained by leveraging patching and software systems management tools.\nSupport of workstation compliance checks to meet Data Governance and Security policies thresholds.\nMaintain records up to date for inventory and management systems for assigned and retiring equipment.\nFollow Change Management procedures as necessary.\nSupport users Office 365 maintenance tasks.\nSupport and expand internal IT Service Desk documentation to include lessons learned and customer-centric answers for FAQs.\nCollaborate with inter-departmental groups to provide efficient solutions to customers’ requests.\nConsistent use of independent discretion over matters of significance.\nOther duties as required or assigned.\nMINIMUM QUALIFICATIONS:\nTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nProven experience as an IT Analyst, IT Consultant, or similar role.\nActively participating in education program on Information Technology, Computer Engineering, or related field\nModerate understanding and practical experience with Microsoft and Linux Server Technologies\nKnowledge of widely accepted information security principles and practices\nAbility to work a flexible schedule, including days, nights, weekends, and holidays and participate with on-call rotation.\nProblem-solving aptitude\nBenefits:\nWe truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:\nComprehensive Healthcare/Dental/Vision Plans\n401K Retirement Plan with Company Match\nPaid Vacation, Sick Time, and Additional Holidays (including your Birthday!)\nPaid Volunteer Time\nPaid Parental Leave\nHotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service\nEmployee Referral Bonuses\nExclusive Entertainment Discounts/Perks\nHotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":4000,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-12T17:38:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/hotwire-communications-it-analyst-i","json_url":"https://alion.io/job/hotwire-communications-it-analyst-i.json","meta":{"generated_at":"2026-10-13T15:41:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23871,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3190530},"rest":"https://alion.io/mcp/rest/get_company?id=3190530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhotwire-communications-it-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhotwire-communications-it-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhotwire-communications-it-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hotwire-communications-it-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhotwire-communications-it-analyst-i"}]}