{"id":3103081,"url":"https://alion.io/job/hotwire-communications-launch-account-manager-4","title":"Launch Account Manager","company":{"id":3190530,"name":"Hotwire Communications","domain":"hotwirecommunications.com","url":"https://alion.io/company/hotwirecommunications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.6,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["West Palm Beach, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1215},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-22T15:18:56Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T21:08:54Z","board_verified":false,"closed_at":"2026-10-23T21:08:54Z","days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"The Launch Account Manager is responsible for building relationships with boards as well as POA offices for assigned properties. The incumbent ensures the launch process progresses according to plan and the property receives the “white glove” experience from day one. The Launch Account Manager is the one-site key communicator between the company and the property during the launch and installation phase of a project.\nRESPONSIBILITIES:\nMaintains constant and ongoing communication regarding project status with property stakeholders.\nIs on site throughout entire launch of project (if existing community) OR visits the new construction project weekly during construction and more often as necessary/required during the move-in process after TCO.\nHolds meetings whenever appropriate with community representatives or developers.\nRepresents company during scheduled property Town Halls and/or Board Meetings.\nCollaborate with operational teams and create orders for all operational needs including number of on-site personnel, back-office workspace, equipment and office trailer space on premise if applicable, restroom facilities etc, and all other necessary equipment for operational efficiency.\nObtains list of property VIPs, Board Members and other “friendlies” for testing and initial installs.\nObtains map(s) of property/community and diagrams/floor plans for the homes/condos to be installed.\nObtains list of units and provides all relevant information to billing to ensure Hotwire commences accurate billing based on contract terms.\nCoordinates “pre-launch” community-wide signup events with the goal of kick-starting the home survey/LOA process with On-Site Operations Team.\nCoordinates contract deliverables including hardware and services to common area(s) and back-office locations.\nCoordinates to ensure that the common area(s) within the contract are completed prior to system activation, working with other departments, i.e. construction, installation teams, etc.\nPersonally, handles MSAs and all correspondence for VIPs, Board Members other “friendlies.”\nHandles all escalated customer and on-site subscriber issues including damage claims.\nCoordinates and executes informational community-wide meetings with resident population with the goal of training on technology or informing community of project status/changes.\nIntroduces ongoing operational Account Manager to the property upon turnover to internal operations group.\nCollaborates with appropriate team to deliver marketing material and make recommendations for additional collateral as necessary.\nConsistent exercise of independent judgment and discretion in all matters associated with projects.\nResponds to all customer web inquiries and online/social media posts.\nUpdates the customized web portal blog (when applicable).\nFor Launch Account Managers within Developing markets, must be able to travel up to 80% of the time.\nOther duties as required or assigned.\nMINIMUM QUALIFICATIONS:\nBachelor’s degree preferred or equivalent.\nAt least 2 years’ telecommunications industry experience with account management experience preferred.\nKnowledge of cable and telecommunications products and services a plus\nProficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)\nMust embrace company principles and demonstrate understanding of Hotwire’s White Glove culture.\nAbility to travel up to 80% of the time\nMust be able to drive and have active and clean, non-restrictive, state issued driver’s license in assigned territory.\nBENEFITS:\nWe truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:\nComprehensive Healthcare/Dental/Vision Plans\n401K Retirement Plan with Company Match\nPaid Vacation, Sick Time, and Additional Holidays (including your Birthday!)\nPaid Volunteer Time\nPaid Parental Leave\nHotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service\nEmployee Referral Bonuses\nExclusive Entertainment Discounts/Perks\n Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":4503,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-22T18:01:40Z"},{"event":"close","at":"2026-10-23T21:08:54Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/hotwire-communications-launch-account-manager-4","json_url":"https://alion.io/job/hotwire-communications-launch-account-manager-4.json","meta":{"generated_at":"2026-10-24T06:32:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9465,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3190530},"rest":"https://alion.io/mcp/rest/get_company?id=3190530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhotwire-communications-launch-account-manager-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhotwire-communications-launch-account-manager-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhotwire-communications-launch-account-manager-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hotwire-communications-launch-account-manager-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhotwire-communications-launch-account-manager-4"}]}