{"id":4294584,"url":"https://alion.io/job/hotwire-communications-noc-ii-engineer","title":"NOC II Engineer","company":{"id":3190530,"name":"Hotwire Communications","domain":"hotwirecommunications.com","url":"https://alion.io/company/hotwirecommunications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":89,"open_postings":6,"ghost_share":0,"stale_share":0.333,"repost_share":0.167,"time_to_fill_p50_days":26,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Networking","role_family":"Networking","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Lauderdale, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"BGP","optional":false},{"name":"MPLS","optional":false},{"name":"Nagios","optional":false},{"name":"OSPF","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-11-13T19:51:29Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:38:54Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"The NOC II Engineer will be tasked with ensuring that network, Data, Video, Voice and application environment run at peak performance by detecting and acting on all exceptions and anomalies.\nDUTIES / RESPONSIBILITIES\nMonitor production network environment using a combination of monitoring tools to ensure availability.\nCoordinate field router intrusive and non-intrusive testing and repair of circuits.\nCoordinate onsite dispatch of Telecommunication vendor repair services.\nRespond to automated alerts from monitoring tools according to procedure. Use diagnostic tools to ascertain level and criticality of problem.\nDiscover faults and conditions in a proactive manner and diagnose cause where appropriate and resolve expeditiously.\nResponsible for configuring and maintaining monitoring tools.\nMay write or revise system documentation and procedures.\nWork with Engineers to resolve production problems.\nWrite coherent trouble ticket notes on production incidents and problems.\nPerform periodic health checks of systems.\nResponsible for answering inbound calls and for providing support.\nEscalate issues and problems according to procedures and best judgment.\nDiagnose problems and resolve them in an expeditious manner.\nOther duties as assigned.\nMINIMUM QUALIFICATIONS\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nMinimum of 4 years of experience in a Help Desk or high volume call center preferred\nMinimum of 4 years of experience working in IT Operations including knowledge of common, tools, methods, and techniques\nMinimum of 4 years of progressively responsible work experience in network and / or server monitoring skills\nKnowledge of TCP/IP, ISP, routers and Network Protocols (Cisco) such as OSPF, BGP, MPLS\nSpecialties NOC/ Process writing skills of training a plus\nExperience in Monitoring Theory / Implementation a plus\nExperience in Customer Service.\nExperience in current Internet network hardware and software technologies.\nDiagnostic experience of a variety of monitoring applications such as SolarWinds, Nagios\nBENEFITS:\nWe truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:\nComprehensive Healthcare/Dental/Vision Plans\n401K Retirement Plan with Company Match\nPaid Vacation, Sick Time, and Additional Holidays (including your Birthday!)\nPaid Volunteer Time\nPaid Parental Leave\nHotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service\nEmployee Referral Bonuses\nExclusive Entertainment Discounts/Perks\nHotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":3184,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-11-14T00:38:54Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":26,"reasons":["conf:2","win:early"],"computed_at":"2026-11-14T02:43:24Z"},"pay":null,"html_url":"https://alion.io/job/hotwire-communications-noc-ii-engineer","json_url":"https://alion.io/job/hotwire-communications-noc-ii-engineer.json","meta":{"generated_at":"2026-11-14T02:43:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3752,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3190530},"rest":"https://alion.io/mcp/rest/get_company?id=3190530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhotwire-communications-noc-ii-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhotwire-communications-noc-ii-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhotwire-communications-noc-ii-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hotwire-communications-noc-ii-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhotwire-communications-noc-ii-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4294584}},{"tool":"search_jobs","arguments":{"company":"hotwirecommunications.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4294584},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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