{"id":1903938,"url":"https://alion.io/job/hotwire-communications-regional-manager-community-onboarding","title":"Regional Manager, Community Onboarding","company":{"id":3190530,"name":"Hotwire Communications","domain":"hotwirecommunications.com","url":"https://alion.io/company/hotwirecommunications","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":76000,"max_usd":151000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":3801},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-07-24T13:33:05Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-05T17:58:29Z","board_verified":true,"closed_at":null,"days_open":104,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":103},"description":"The Region Manager, Community Onboarding is responsible for leading the team of Community Onboarding Managers within their market, end-to-end oversight, and on-time delivery of new residential construction projects.\nResponsibilities:\nDevelop and maintain relationships with key stakeholders in assigned communities and division offices where communities are being developed and across internal business units to successfully deliver communities.\nEducate division level partners and community homeowners about the onboarding process and our suite of technology products.\nMaintain constant and ongoing communication regarding community status with project stakeholders.\nManage team to ensure the launch process progresses according to plan and the property receives the \"white glove\" experience from project kick-off to successful handoff to our regional operations team.\nLead team to maintain consistent presence and visibility at assigned property(s) and be responsive to requests from customers or builders’ personnel. Engage in and immediately respond to customers or builder/develop staff that needs immediate intervention, escalate to leadership accordingly.\nTrack project tasks utilizing Site Tracker, Sales Force and/or specified tools to ensure all milestones are met and to identify any risk points requiring escalation.\nWork cross-functionally and with business partners to mitigate circumstances preventing on-time qualitative delivery while working with partners to remove internal and external restriction points that could cause delays.\nPrepare meaningful daily/weekly project status and executive reports.\nEnsure COM’s team is able to obtain a qualitative list of units (homeowner names and/or addresses) and provide all relevant information to internal teams to ensure accurate account set up and billing is aligned with the contract.\nAssist COM where needed to coordinate “pre-launch” kick-off meetings with the On-Site Operations, Construction, and Sales Teams.\nParticipate in developmental training, certifications, and increased proficiencies of team.\nMust be willing and able to work a flexible schedule, including weekends, evenings and holidays and travel up to 60% as required by business needs.\nOther duties as assigned by Supervisor.\nMinimum Qualifications:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.\nBachelor’s degree preferably in project management or business\nMinimum of 5 years of supervisory or managerial experience in telecommunications or related technical field\nExpert in Microsoft Excel and previous use of Salesforce.com\nExcellent leadership and interpersonal skills.\nThree years overseeing Concierge-level Customer Service and sales experience is preferred\nIndustry-related experience preferred\nBenefits:\nWe truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:\nComprehensive Healthcare/Dental/Vision Plans\n401K Retirement Plan with Company Match\nPaid Vacation, Sick Time, and Additional Holidays (including your Birthday!)\nPaid Volunteer Time\nPaid Parental Leave\nHotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service\nEmployee Referral Bonuses\nExclusive Entertainment Discounts/Perks\n Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.","description_format":"text","description_chars":3890,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Flexible schedule","Parental leave","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Internet Service Providers","Broadband"],"lifecycle":[{"event":"open","at":"2026-10-05T12:11:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.488,"p_room":0.28,"age_days":103,"expected_fill_days":24,"reasons":["conf:3","velocity","win:tail","crowd:"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/hotwire-communications-regional-manager-community-onboarding","json_url":"https://alion.io/job/hotwire-communications-regional-manager-community-onboarding.json","meta":{"generated_at":"2026-11-05T20:15:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27448,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3190530},"rest":"https://alion.io/mcp/rest/get_company?id=3190530"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhotwire-communications-regional-manager-community-onboarding"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhotwire-communications-regional-manager-community-onboarding"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhotwire-communications-regional-manager-community-onboarding"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/hotwire-communications-regional-manager-community-onboarding\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhotwire-communications-regional-manager-community-onboarding"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1903938}},{"tool":"search_jobs","arguments":{"company":"hotwirecommunications.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1903938},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}