Technical Program Manager II

The Technical Program Manager II leads the intake, planning, and delivery of mission-critical technical programs from initial concept through production implementation. This role establishes success criteria, coordinates technical requirements and supporting documentation, and manages program communications to ensure stakeholders have clear visibility into scope, timelines, risks, responsibilities, and progress. The role supports complex initiatives involving customer-facing applications and internal business systems.

Duties / Responsibilities:

• Work with both internal and external stakeholders to define business and system objectives and requirements.
• Work with product management to define strategy and requirements while identifying and securing commitment from teams across the company for new initiatives.
• Partner with customer operations to identify areas in need of improvement to increase customer satisfaction and decrease support requests.
• Break down complex projects into manageable pieces and deliver them in a successful and timely manner.
• Solve complex business problems by leveraging internal business systems as well as designing from the ground up when they don’t exist.
• Drive project schedules from design to release and ensure successful production delivery while staying on time and within budget.
• Write product specifications, create and execute against the project plan, proactively mitigate risks, and manage the software development life cycle from inception to production launch and postproduction support.
• Lead and coordinate the design and implementation efforts between internal teams and outside vendors to develop optimal solutions.
• Drive consensus on the technical approach while setting timelines and leading cross-functional development teams from design through delivery.
• Clearly communicate goals, roles and responsibilities across internal and external project teams to achieve desired outcomes.
• Assume responsibility and drive ownership for issue resolution. This means you are able to roll up your sleeves, dig in and ensure issues get resolved in a timely manner and if necessary, provide development support and deliverables to make up for any gaps in project resourcing and planning.
• Anticipate bottlenecks, provide escalation management, understand technical challenges, make educated tradeoffs, and balance the business needs versus technical constraints.
• For iterative projects, serve as the product owner in an Agile / SCRUM development process; write user stories, groom the backlog, lead sprint planning, and manage each release through the launch process.
• Other duties as required or assigned.

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Bachelor's degree in MIS, Computer Science, Engineering, or related technical field (or equivalent)
• At least 5-7 years of Technical Program Management experience in an Internet-related program or mobile applications environment (or equivalent)
• Proficiency in software tools and applications required to deliver successful technical projects.
• Experience building solutions in distributed systems and/or developing large scale web and mobile applications
• Experience analyzing user experience design and developing high profile customer facing products with intricate customer experience workflows.
• Experience with agile/iterative development and program management methodologies
• Exceptional stakeholder management and executive presentation skills.

Benefits:

We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts - for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.