{"id":231952,"url":"https://alion.io/job/housecall-pro-client-onboarding-specialist-remote","title":"Customer Onboarding Specialist (Remote)","company":{"id":1505,"name":"Housecall Pro","domain":"housecallpro.com","url":"https://alion.io/company/housecall-pro","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":84,"open_postings":48,"ghost_share":0,"stale_share":0.458,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"explicit","locations":["Mexico"],"countries":["MX"],"hiring_countries":["BR","PL"],"hiring_countries_total":2,"salary":{"min":28000,"max":30000,"currency":"USD","period":"year","gross":null,"usd_annual":30000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-12T17:06:31Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-11-05T02:41:36Z","board_verified":true,"closed_at":null,"days_open":176,"trust":{"level":"stale","repost_count":1,"flags":["stale"],"days_open":176},"description":"Why Housecall Pro?\nHelp us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and-ultimately-save time so they can be with their families and live well.\nWhile our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together-no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros. \nWe also offer:\nPaid holidays and flexible, take-it-as-you-need-it scheduled time off\nA culture built on innovation that values big ideas, no matter where they come from\nRole Overview:\nAs a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.\nAs the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.\nOur team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.\nWhat You Do Each Day:\nOwn relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value\nServe as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding\nReinforce and “resell” the value of HCP, helping Pros build confidence in their decision and driving early product adoption\nEffectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)\nPartner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long-term growth\nDevelop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach\nIdentify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience\nManage details, timelines, and action to drive efficiency\nImprove our Pros opportunities by leveraging qualitative and quantitative analysis\nDevelop processes that distinguish our brand by exceeding customer expectations in support delivery\nEloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions\nQualifications:\n1-3+ years experience in full-time customer success, implementation or sales\nBachelor's degree or equivalent experience in a related field\nProven success in developing relationships with new customers and exceeding success metrics\nAbility to work the scheduled shifts: Monday - Friday 9am-6pm PST\nAdvanced English proficiency\nWhat Will Help You Succeed:\nSelf-starter with motivation, drive, and ability to work in a fast paced environment\nStrong problem solving skills\nExcellent written and verbal communication skills\nPrompt attention to detail\nStrong time management and organizational skills\nExperience using AI tools to increase quality and efficiency of work\nA natural curiosity backed by action; you are multi-dimensional (volunteering, creative outlets, side projects, hobbies, athletics), with a proven ability to successfully start over, learn from scratch, and thrive in new environments\nLocation Dependent Information\nThis role is open to candidates and the expected compensation range for this role is $28,000-$30,000 annual OTE (includes $24,000 base plus variable bonus). The specific rate for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.\nFounded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.\nHousecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.\nWe support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you. \nHousecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. #LI-Remote\nPrivacy Notice for California Job Candidates - Housecall Pro\nUse of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.\nAny specific metrics, targets, or performance goals referenced in this posting are illustrative only and are subject to change based on evolving business needs.","description_format":"text","description_chars":6535,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Field Service Management Software","Scheduling & Booking Software"],"lifecycle":[{"event":"open","at":"2026-09-05T09:49:16Z"},{"event":"close","at":"2026-09-23T21:28:56Z"},{"event":"reopen","at":"2026-09-25T19:11:46Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.6,"p_room":0.28,"age_days":176,"expected_fill_days":66,"reasons":["conf:3","urgency","velocity","win:tail","crowd:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":30000,"is_top_pay":false},"html_url":"https://alion.io/job/housecall-pro-client-onboarding-specialist-remote","json_url":"https://alion.io/job/housecall-pro-client-onboarding-specialist-remote.json","meta":{"generated_at":"2026-11-05T06:20:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7875,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1505},"rest":"https://alion.io/mcp/rest/get_company?id=1505"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhousecall-pro-client-onboarding-specialist-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhousecall-pro-client-onboarding-specialist-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhousecall-pro-client-onboarding-specialist-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/housecall-pro-client-onboarding-specialist-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhousecall-pro-client-onboarding-specialist-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":231952}},{"tool":"search_jobs","arguments":{"company":"housecallpro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":231952},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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