Senior Director, Product Management (Fintech)

Why Housecall Pro?

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America’s 100 million homes. We’re all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and-ultimately-save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together-no matter where they’re based. Leadership is as focused on growing team members’ careers as they expect their teams to be on creating solutions for Pros.  

We also offer:

• A generous benefits program that supports the whole you with medical, dental, vision, life, disability, and 401(k)
• Paid holidays and flexible, take-it-as-you-need-it paid time off 
• Equity in a rapidly growing startup backed by top-tier VCs
• Monthly tech reimbursements
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview

As Senior Director, Product Management (Fintech), you own the vision and strategy for Payments and Risk at Housecall Pro. These span the experiences our Pros touch every day, from sending invoices to getting instant access to their funds, the risk protections that keep their money and reputation safe, as well as the platform services that other teams across the company build on. You are accountable for the outcomes that define this domain, including attach and usage, payments GMV, net take and losses, and you lead by prioritizing the solutions our Pros and internal customers actually need over delivering features.

You thrive in the strategic and hands-on, balancing the development of longer-term roadmaps that lead to business impact with the day-to-day execution of product delivery. You manage a high performing team of Product Managers and grow them into the next generation of product leaders, and you partner closely with Engineering, Design, Risk, Analytics, and Strategy and Operations to align everyone on where we are going and how we will get there. Our team is passionate, empathetic, hardworking, and above all focused on improving the lives of our Pros, because our success is their success.

What you do each day:

• Set the long-term product vision and strategy for the payments and risk domains
• Establish key performance indicators (KPIs) focused on payments GMV, engagement, and net take opportunities
• Support your PMs to develop a set of Objectives and Key Results, and deliver on the projects to achieve this vision    
• Lead a team of Product Managers, providing coaching to grow the next generation of product leaders
• Develop your product managers as builders who use AI tools and processes to accelerate individual and team velocity in delivering impactful, high-quality solutions to customers 
• Bring AI solutions into the product as a core engine to drive cashflow for our Pros
• Collaborate closely with Engineering and Risk to build robust, scalable payments and risk infrastructure as foundational platform services 
• Operate across the business as the product lead for Risk, ensuring the product org and broader business understand risk exposure and build solutions with these considerations in mind

Qualifications:

• 10+ years of experience in product management, with at least 7 years in a leadership role
• Proven track record of leading large product teams and successfully launching products in B2B SaaS or vertical SaaS
• Deep expertise in payments, ideally within modern providers (i.e. Stripe, Square) or vertical software platforms
• Direct background or exposure to Risk domains and the protections necessary for delivering financial products
• Proven experience driving team efficiency or output quality through the strategic use of AI tools and automation

What will help you succeed:

• Fluency in AI product building, having personally shipped AI-native features
• Exceptional judgment and "product taste," with the ability to guide teams toward simplicity and customer value
• Moves quickly and executes with urgency, maintaining a strong bias for action while balancing sound judgment
• Outcome-oriented mindset that prioritizes collective team success 
• A rich portfolio of active, self-directed exploration showing either an exceptional breadth of cross-functional interests or a profound depth of specialized mastery; alongside the personal resilience to learn from scratch, and successfully thrive in ambiguity

Location Dependent Information

This role is open to candidates and the expected salary range for this role is $195K - $267K + bonus + equity. The specific salary for the successful candidate will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. This role is also eligible to participate in Housecall Pro’s equity plan and the following benefits: health care insurance (medical, dental, vision, disability), employee assistance program, 401(K), flexible time off, paid parental leave, tech reimbursement, and other company benefits. Housecall Pro is growing fast and we’re scaling our team to help enable and accelerate our growth.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy-to-use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best-in-class service.

Housecall Pro’s brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission-driven, genuinely fun-loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we’d love to hear from you.   

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.   #LI-Remote

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Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.