{"id":2320048,"url":"https://alion.io/job/housingworks-clinic-operations-manager","title":"Clinic Operations Manager","company":{"id":1799650,"name":"Housing Works","domain":"housingworks.org","url":"https://alion.io/company/housingworks","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":8,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":67000,"max":70000,"currency":"USD","period":"year","gross":null,"usd_annual":70000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-07-22T18:43:23Z","employer_posted_date":"2026-07-22","last_verified_at":"2026-10-26T09:11:11Z","board_verified":true,"closed_at":null,"days_open":95,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":95},"description":"Compensation Range: $67,000-$70,000/annually commensurate with experience\nBenefits:\nWe have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. \nOverview:\nThe Clinic Operations Manager oversees the daily administrative and operational functions of the MOCJ program, ensuring efficient clinic operations, accurate data management, regulatory compliance, and exceptional client support. This position is responsible for managing client intake and registration, maintaining program data, coordinating appointment reminders, processing invoices, and ensuring timely and accurate reporting. The Clinic Operations Manager works collaboratively with clinical and administrative staff to support quality service delivery while maintaining compliance with MOCJ contract requirements, HIPAA regulations, and agency policies.\nKey Responsibilities:\nManage the client intake and registration process, ensuring all required documentation is complete, accurate, and entered into the appropriate electronic systems.\nCoordinate client scheduling and maintain organized, confidential client records in accordance with HIPAA, agency policies, and MOCJ program requirements.\nPerform accurate and timely data entry into electronic health records (EHRs), client management systems, and program databases.\nMaintain the integrity, accuracy, and completeness of program data by conducting routine quality assurance reviews and resolving data discrepancies.\nTrack client enrollment, appointment attendance, referrals, service utilization, and program outcomes to support operational effectiveness and performance monitoring.\nPrepare, review, and submit operational, contractual, and regulatory reports, ensuring compliance with MOCJ requirements and all applicable federal, state, and local reporting standards.\nEnsure all reporting deadlines are met and that documentation is complete, accurate, and audit-ready.\nPrepare and process invoices, maintain billing documentation, and support financial recordkeeping in accordance with organizational policies.\nConduct appointment reminder calls, texts, or emails to clients for scheduled medical and behavioral health appointments, document all client communications, and follow up on missed appointments to facilitate rescheduling and continued engagement in care.\nCollaborate with clinical providers and administrative staff to ensure efficient clinic operations, resolve workflow issues, and improve client access to services.\nAssist with program audits, quality improvement initiatives, and performance evaluations by providing accurate documentation and operational reports.\nParticipate in staff meetings, training activities, and continuous quality improvement efforts to support program goals and organizational objectives. \nAdditional Requirements:\nAbility to travel between clinic locations as needed.\nAvailability to work evenings and weekends based on operational coverage needs.\nStrong supervisory and team leadership skills required.\nSupporting the Health Center Director with the ordering of program supplies and other tasks as needed.\nParticipate in quality assurance and quality improvement planning projects and activities.\nParticipate in monthly staff meetings and other relevant meetings.\nMust be able to provide strengths-based, gender-affirming, trauma informed, low-threshold/ harm reduction-aligned healthcare to patients with diverse identities and lived experiences\nJob Requirements:\nBachelor's degree preferred.\nMinimum of 2-3 years of experience in healthcare operations, clinic administration, behavioral health, or social services.\nExperience working with justice-involved populations and government-funded programs is preferred.\nProficiency with Microsoft Office Suite, electronic health records (EHRs), and data management systems.\nStrong organizational, analytical, and problem-solving skills with exceptional attention to detail.\nExcellent written and verbal communication skills.\nAbility to manage multiple priorities while maintaining confidentiality, professionalism, and accuracy.\nStrong organizational and time management skills.\nExcellent communication and interpersonal abilities.\nAbility to manage multiple priorities.\nKnowledge of healthcare operations, scheduling systems, insurance verification.\nAbility to make data entries into programs database such as ECW, AIRS, e-Share, EiCare.\nKnowledge of E-Clinical works EMR and data collection, Skilled with health insurance navigation and documentation.\nGood verbal, written, communication and interpersonal skills.\nUse of computer software --Microsoft Office Suite including Word and Outlook calendaring, and Excel.\nPreference for individuals with experiencing working in a community-based setting, particularly with patients who are LGTBQIA+, and/or have experienced homelessness, substance use, and/or mental health challenges\nHousing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State’s first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org\nHousing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services.\nHousing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.\nJob candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at ","description_format":"text","description_chars":7068,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-12T06:01:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.274,"p_room":0.28,"age_days":95,"expected_fill_days":24,"reasons":["conf:1","win:tail","crowd:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":70000,"is_top_pay":false},"html_url":"https://alion.io/job/housingworks-clinic-operations-manager","json_url":"https://alion.io/job/housingworks-clinic-operations-manager.json","meta":{"generated_at":"2026-10-26T09:34:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12970,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1799650},"rest":"https://alion.io/mcp/rest/get_company?id=1799650"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhousingworks-clinic-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhousingworks-clinic-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhousingworks-clinic-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/housingworks-clinic-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhousingworks-clinic-operations-manager"}]}