{"id":2182466,"url":"https://alion.io/job/houst-junior-partner-success-manager","title":"Junior Partner Success Manager","company":{"id":172267,"name":"Houst","domain":"houst.com","url":"https://alion.io/company/houst","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":19000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-09T15:16:48Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-26T21:47:56Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"We're Houst : A professional management service for properties. Our mission is to make hosting on websites hassle-free for everyone using technology to disrupt the short-term accommodation sector. Weʼve grown fast. Since launching in 2015, weʼve partnered with thousands of happy hosts, helping them to make important earnings. The business has now expanded worldwide - weʼre operating in over 20 cities globally, from Auckland to Lisbon, and thereʼs a lot more to come. From holidaymakers to full- time landlords, host happiness is central to everything we do.\nWe work with a network of partners who play an important role in delivering our service. As we continue to grow, we are looking for a proactive, commercially minded Junior Partner Success Manager to build strong partner relationships, improve operational performance and identify opportunities for growth.\nAs Junior Partner Success Manager, you will be responsible for managing and developing relationships with our partners, ensuring they meet Houst's service standards and deliver a positive experience for our hosts. You will combine relationship management with performance analysis and operational problem solving, working closely with internal teams and partners to improve service delivery and drive business results.\nKey responsibilities:\nPartner Relationship Management: Build and maintain productive, long term relationships with partners, acting as their main point of contact and building trust through regular communication.\nCommercial Growth: Identify opportunities to grow partner relationships, improve performance and increase revenue. Work collaboratively with partners to turn opportunities into measurable results.\nPerformance Management: Monitor partner performance against agreed targets and service standards, using data to identify gaps, understand trends and drive improvements.\nService Quality: Ensure partners deliver the standards expected by Houst and provide an exceptional experience for their hosts. Address performance concerns and agree clear actions to resolve them.\nIssue Resolution: Manage partner queries and escalations, taking ownership of problems and ensuring they are resolved efficiently.\nBusiness Reviews: Conduct regular partner check ins and performance reviews to assess progress, discuss challenges and agree priorities for improvement.\nOperational Improvement: Work closely with the broader team to identify inefficiencies, improve processes and strengthen the way Houst and its partners work together.\nTraining and Guidance: Educate partners on Houst's processes, expectations and tools, helping them improve their performance and make informed decisions.\nRequirements\nRelevant Experience: 2-4 years of experience in partnerships, B2B account management or a similar relationship management role, ideally within an operational business.\nCommunication and Influence: Confident communicating with a range of stakeholders, building trusted relationships and influencing decisions through clear, practical guidance.\nCommercial Awareness: Able to identify opportunities, understand business performance and balance partner needs with Houst's commercial objectives.\nAnalytical Thinking: Comfortable working with data, identifying performance trends and using evidence to recommend improvements.\nAttention to Detail: Careful and thorough, with the ability to spot discrepancies, follow up on outstanding actions and maintain accurate records.\nOrganisation and Structure: Able to manage multiple partner relationships, competing priorities and ongoing projects without losing sight of the details.\nProblem Solving: Practical and resourceful, with the ability to investigate issues, find solutions and take ownership through to completion.\nBias for Action: Proactive, adaptable and comfortable working at pace in a growing business. You take initiative, make progress without constant direction and follow through on commitments.","description_format":"text","description_chars":3933,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Property Management"],"lifecycle":[{"event":"open","at":"2026-10-09T15:16:48Z"}],"visa":[],"liveness":{"score":72,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.802,"p_room":0.9,"age_days":16,"expected_fill_days":24,"reasons":["conf:2","urgency","win:mid","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/houst-junior-partner-success-manager","json_url":"https://alion.io/job/houst-junior-partner-success-manager.json","meta":{"generated_at":"2026-10-26T21:58:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29602,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172267},"rest":"https://alion.io/mcp/rest/get_company?id=172267"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoust-junior-partner-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoust-junior-partner-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoust-junior-partner-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/houst-junior-partner-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoust-junior-partner-success-manager"}]}