{"id":3821023,"url":"https://alion.io/job/houst-weekend-client-success-executive","title":"Weekend Client Success Executive","company":{"id":172267,"name":"Houst","domain":"houst.com","url":"https://alion.io/company/houst","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":180000,"max":200000,"currency":"ZAR","period":"year","gross":null,"usd_annual":12177},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-05T17:22:14Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-10T08:19:46Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Step into the role of a Weekend Client Success Executive, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.\nSalary: R180,000- R200,000 per annum\nLocation: Cape Town, 2 office days a week\nKey responsibilities of the role:\nProvide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported. \nElevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction. \nOnboard new properties, simplifying complex information for diverse customers. \nCollaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims. \nSpot and leverage opportunities to enhance customer retention and satisfaction. \nHarness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights. \nContribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.\n Champion the customer cause, forging commercially successful partnerships. \nManage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.\nRequirements\nBased in Cape Town, and comfortable working from the office 2 days a week \nTeam player with superb written and verbal communication skills. \nPrevious experience in a customer service environment or account management is preferable. \nProven ability to communicate complex technical problems in “customer-friendly” language. \nAbility to think outside the box and find creative ways to solve problems. \nA working understanding of vacation rentals. Confidence in decision-making and owning your cases.\nPrevious experience with G-Suite. \nWell organised with the ability to multi-task and prioritise workload.","description_format":"text","description_chars":2132,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Vacation Rentals","Property Management"],"lifecycle":[{"event":"open","at":"2026-11-05T17:22:14Z"}],"visa":[],"liveness":{"score":92,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.923,"p_room":1,"age_days":4,"expected_fill_days":39,"reasons":["conf:3","urgency","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":{"stated_usd_annual":12177,"is_top_pay":false},"html_url":"https://alion.io/job/houst-weekend-client-success-executive","json_url":"https://alion.io/job/houst-weekend-client-success-executive.json","meta":{"generated_at":"2026-11-10T11:15:00Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26073,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":172267},"rest":"https://alion.io/mcp/rest/get_company?id=172267"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhoust-weekend-client-success-executive"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhoust-weekend-client-success-executive"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhoust-weekend-client-success-executive"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/houst-weekend-client-success-executive\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhoust-weekend-client-success-executive"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3821023}},{"tool":"search_jobs","arguments":{"company":"houst.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3821023},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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