{"id":2832843,"url":"https://alion.io/job/houston-methodist-practice-manager-primary-care-group-tomballwillowbrook","title":"Practice Manager- Primary Care Group (Tomball/Willowbrook)","company":{"id":11892,"name":"Houston Methodist","domain":"houstonmethodist.org","url":"https://alion.io/company/houstonmethodist","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":132,"ghost_share":0,"stale_share":0.841,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Management","role_family":"Management","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tomball, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":130000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1960},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HIPAA","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-22T10:49:35Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"At Houston Methodist, the Practice Manager position is responsible for the daily clinic activities, to maximize patient access and provider efficiency. In conjunction with the Administrator and/or Operations Manager, this position is responsible for developing and supporting processes that deliver a superior patient experience and high-quality care and services. The Practice Manager position is responsible for developing staffing structures that best meet the goals of high quality care and patient satisfaction in addition to maximizing revenue through efficient, effective and compliant procedure.The supervisor position responsibilities include overseeing the daily work activities of the work unit/department staff, ensuring quality, productivity, functional excellence and efficiency. This position trains and supervises staff while maintaining adequate staffing levels and budget compliance. This position contributes to staffing decisions such as hiring, coaching and counseling employees on work related performance. This position assists in the development and implementation of policies and procedures to ensure a safe and effective work environment. Other duties for this position include participating in performance improvement activities, as well as providing support for department management to achieve operational goals. This position may also perform staff duties and responsibilities as needed.\n\nFLSA STATUS\nExempt\nQUALIFICATIONS\nEDUCATION\n High School diploma or equivalent education (examples include: GED, verification of accredited homeschool equivalency, enrollment or completion of post-secondary education, etc.) \n Bachelor’s degree preferred \nEXPERIENCE\n Three years of healthcare experience, of which one year must have been in a managerial role; for internals, three years of healthcare experience in relevant field with HM performance that demonstrates progressive leadership abilities \nLICENSES AND CERTIFICATIONS\nPreferred\n Practice Management Certification \nSKILLS AND ABILITIES\nDemonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations \nSufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security \nAbility to effectively communicate through a variety of channels with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles; engages the recipient(s) and helps them understand and retain the message \nDemonstrates the ability to interact with others in a way that gives them confidence in one’s intentions and those of the organization \nAbility to use appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations and individuals involved \nDemonstrates leadership qualities and critical thinking through self-direction initiative and effective interpersonal skills and oral/written communication skills \nAbility to work effectively in a fast-paced environment \nDemonstrates flexibility and adaptability in the workplace \nExceptional management skills to assess and make staffing changes depending on provider’s schedule and patient volumes to maximize the provider’s schedule \nExhibits ability to problem solve in high stress environment with exceptional communication skills \nCreates and supports a safe patient focused, competent care environment \nDemonstrates problem-solving skills to include investigation, identification of cause(s) and development of corrective action \nESSENTIAL FUNCTIONS\nPEOPLE ESSENTIAL FUNCTIONS\nParticipates in management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees in the department. Provides development and mentoring of staff. Ensures that all department staff are properly trained and comply with all policies and procedures. Assists with meeting or exceeding threshold goal for department turnover. \nConsults with department leadership on coaching/corrective counseling and staff performance to achieve desired outcomes. Conducts new hire feedback sessions and provides recognition/commendations, as appropriate. \nCreates and maintains an environment of collaboration by role modeling teamwork within the department. Effectively interacts within and between departments ensuring seamless flow of information/communication. Role models clear and professional communication to facilitate problem resolution to achieve mutual understanding. Teaches others to critically think by verbally expressing rationale for decisions and follows up consistently. \nMeets or exceeds threshold goal for department and/or system metrics on employee engagement indicators. \nServes as role model to staff, ensuring that the focus is always on improving patient care and/or services. Holds accountability for all clinic functions related to staff performance. Mentors, coaches, and develops staff to accomplish goals; identifies developmental needs and creates action plans to enhance growth and development of the team. \nEstablishes effective, two-way communication with staff, demonstrating active listening, requesting and acknowledging feedback, making equitable decisions, providing rationale when appropriate and supporting organizational goals. Coaches staff to use efficient and effective communication to establish and maintain a team environment \nSERVICE ESSENTIAL FUNCTIONS\nOversees daily department operations, schedule and activities. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction. \nOrganizes the workflow, proactively problem solves, anticipates needs, and manages multiple ongoing priorities. Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department. \nOversees staff, physicians and associated physician extenders schedules on a daily basis to ensure optimum scheduling and coverage. Actively participates and supports front desk, billing and clinical teams. Responsible for clinic and referral management of practice as related to patients. \nSupervises daily operations of the practice for staff, physicians and associated physician extenders. Implements and enforces organizational policies and procedures according to prescribed guidelines. \nQUALITY/SAFETY ESSENTIAL FUNCTIONS\nEnsures a safe and effective working environment; assists in monitoring and/or revising the department safety plan and/or any specific accreditation/regulatory agency required safety guidelines. Monitors and confirms staff maintain their required credentials that demonstrate competency per accrediting agency or department guidelines as applicable. \nUses and optimizes information systems to enhance operations; participates in performance improvement and data management/analysis functions. \nEmploys a proactive approach in the optimization of safe outcomes by monitoring and improving the department workflow, using peer-to-peer accountability, reporting near misses and/or adverse events immediately and identifying solutions via collaboration. Participates in investigations as a result of the root cause analysis process. Role models situational awareness, using teachable moments to improve safety. \nMonitors self and employee compliance with policies, procedures, and System HR Standards of Practice and performs associated actions upon non-compliance (i.e., focal point review requirements, disaster plan, in services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.). \nAssists with audits to ensure compliance and minimize organizational risk. Ensures staff abide by privacy laws (i.e. HIPAA) and organizational policies and procedures regarding health information management and safeguarding protected health information (PHI). \nEnsures staff compliance and appropriate utilization of information technology resources to include EPM/EMR and telephonic system \nFINANCE ESSENTIAL FUNCTIONS\nAssists in the management of essential and non-essential department expenditures to achieve financial target through optimization of productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. \nImplements department strategies to achieve financial target and staffing needs, developing others to do the same, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications. \nAssures encounters are reviewed, claims created and manages workflow dashboards; fiscal administration of the practice to include purchasing and inventory management; oversees the daily/monthly expenditures, staffing and overtime hours and works in conjunction with Operations Manager/Administrator on annual clinic budget. \nResponsible for the daily monitoring of charge capture patient encounters and co-payment collections. Manages petty cash batches and deposits. Reconciles cash daily and keeps appropriate documentation and/or log. \nAssures accurate timekeeping and payroll for all department employees. Oversees all reporting and record-keeping functions within their span of control. \nGROWTH/INNOVATION ESSENTIAL FUNCTIONS\nImplements change, demonstrating the ability to motivate employees and follow through to ensure change in behavior has occurred. Supports Houston Methodist and department goals and vision. Identifies industry trends and implements innovative solutions for practice or workflow changes to improve department operations. \nDevelops skills of team members and continually assists with improving competencies, performance and outcomes. Fosters a positive and constructive teaching environment by engaging staff/team members in learning opportunities that are valuable and in alignment with business objectives. Conducts conversations with staff on their development and My Development plan. \nSeeks opportunities to identify developmental needs of self and staff and takes appropriate action. Ensures own career discussions occur with appropriate management. Completes and updates the My Development plan on an on-going basis. \nReinforces superuser training knowledge for EPM/EMR system to staff to maximize practice operations and support \nSUPPLEMENTAL REQUIREMENTS\n WORK ATTIREUniform: No \nScrubs: Yes \nBusiness professional: Yes \nOther (department approved): No \nON-CALL*\n*Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.\nOn Call* Yes \nTRAVEL**\n**Travel specifications may vary by department**\nMay require travel within the Houston Metropolitan area Yes \nMay require travel outside Houston Metropolitan area No \n\nWork Shift:\n1 - Day (United States of America)\n\nJob Category:\nNon-clinical\n\nWith more than 40 locations throughout the Greater Houston area, Houston Methodist Primary Care Group brings quality, compassionate care to the entire family and to the communities where our patients work and live. As part of the Houston Methodist health system - one of the nation’s leading health systems - the Primary Care Group offers efficient access to world-class specialty care and hospital services from a network comprised of the nation’s leading hospitals and health care professionals.\nHouston Methodist is an Equal Opportunity Employer.","description_format":"text","description_chars":11905,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Primary Care & Medical Centers","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-10-19T03:55:49Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":9,"expected_fill_days":35,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/houston-methodist-practice-manager-primary-care-group-tomballwillowbrook","json_url":"https://alion.io/job/houston-methodist-practice-manager-primary-care-group-tomballwillowbrook.json","meta":{"generated_at":"2026-10-22T11:45:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9865,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":11892},"rest":"https://alion.io/mcp/rest/get_company?id=11892"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhouston-methodist-practice-manager-primary-care-group-tomballwillowbrook"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhouston-methodist-practice-manager-primary-care-group-tomballwillowbrook"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhouston-methodist-practice-manager-primary-care-group-tomballwillowbrook"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/houston-methodist-practice-manager-primary-care-group-tomballwillowbrook\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhouston-methodist-practice-manager-primary-care-group-tomballwillowbrook"}]}