{"id":919427,"url":"https://alion.io/job/howden-capability-and-enablement-lead","title":"Capability and Enablement Lead","company":{"id":708547,"name":"Howden","domain":"howdengroup.com","url":"https://alion.io/company/howdengroup-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":182,"ghost_share":0.016,"stale_share":0.154,"repost_share":0.099,"time_to_fill_p50_days":28,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Sales","role_family":"Sales","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":200000,"max":225000,"currency":"USD","period":"year","gross":null,"usd_annual":225000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-09T17:51:01Z","board_verified":true,"closed_at":null,"days_open":61,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":60},"description":"Who are we?\nHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.\nPeople join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.\nWhat is the role?\nWe are seeking aCapability and Enablement Lead with aremote workschedule.\nROLE SUMMARY\nWe are seekinga dynamic and experienced Capability and Enablement Lead to design and deliver role-based learning and operational enablement that ensures consistent adoption of processes, systems, and ways of working across US Retail Operations and Client Servicing.\nReporting to the Head of Continuous Improvement & Change, this role is accountable for translating future-state processes and operating models into clear, practical, and measurable learning experiences that enable colleagues to perform effectively in the new environment. The role partners closely with Process Excellence, PMO, Operations, and Technology, while retainingprimary ownership of instructional design, learning strategy, and capability outcomes.\nThis is a hands-on instructional design and enablement leadership role - focused on building operational capability.\nWhat will you be doing?\nLearning Strategy and Instructional Design\nOwn the enablement and learning strategy for Operations and Client Servicing, aligned to the target operating model and process standards.\n\nDesign modular, role-based curricula grounded in adult learning theory and instructional design best practices.\n\nTranslate SOPs, process maps, and system changes into clear performance-based learning objectives.\n\nDefine learning pathways that support onboarding, role transitions, and ongoing proficiency.\n\nContent Development and Knowledge Enablement\nDesign and maintain high-quality learning assets including job aids, playbooks, e-learning modules, simulations, and facilitator guides.\n\nPartner with SMEs and Operations leaders to validateaccuracy and usability of learning content.\n\nBuild and maintaina centralized knowledge repository to support self-service and point-of-need learning.\n\nLearning Delivery and Reinforcement\nSupport delivery of learning through blended approaches (virtual, in-person, on-the-job), leveragingOperations leaders and SMEs as facilitators where appropriate.\n\nDesign reinforcement mechanisms (refreshers, quick references, embedded learning) to support sustained adoption.\n\nGather learner feedback and continuously refine content and delivery methods.\n\nMeasurement & Continuous Improvement\nDefine and track learning effectiveness using operational KPIs (accuracy, cycle time, quality, compliance).\n\nPartner with Operations to identifycapability gaps and update learning accordingly.\n\nUse data to demonstrateimpactof learning on performance and adoption.\n\nPartnership & Adoption Support\nPartner with Process Excellence to ensure processes and SOPs are adoption-ready and supported by appropriate learning.\n\nPartner with PMO and Program Managers to align enablement timing with delivery milestones.\n\nSupport change adoption through learning and performance enablement - not ownership of enterprise change frameworks.\n\nKey Skills & Competencies\nDeep expertisein instructional design and adult learning principles.\n\nStrong ability to translate complex operational processes into clear, role-based learning.\n\nExperience designing learning that drives measurable performance outcomes.\n\nStrong collaboration skills across Operations, Process, Technology, and PMO.\n\nAnalytical mindset with the ability to assess learning impact using operational data.\n\nWhat are we looking for?\nQualifications:\n5+ years of experience in Learning & Development, Operations Enablement, or Process Training within an insurance brokerage or related financial services environment\n\nStrong understanding of brokerage operations, systems (e.g., Epicor other AMS), and workflows (e.g., billing, certificates, policy administration, claims)\n\nProven ability to design and deliver training programs that improve operational performance and adoption\n\nExperience collaborating with Operations, IT, and Change teams to align training with business initiatives\n\nProficiencyin instructional design principles, adult learning theory, and modern learning delivery methods (virtual, e-learning, and in-person)\n\nStrong communicationand facilitation skills, with the ability to translate complex information into clear, actionable learning content\n\nBachelor’s degree in Business, Education, Operations, Organizational Development, or a related field preferred (or equivalent experience)\n\nExperience supporting large-scale processes or systems implementations, such as new system rollouts or target operating model transitions is preferred\n\nFamiliarity with e-learning tools and Learning Management Systems (LMS) administration and content tracking is a plus\n\nInsurance license or industry designation (CIC, CISR, CPCU, or similar) is a plus\n\nCompensation and Benefits\nThe expected base salary range for this role is $200,000- $225,000; actual base salary will be determinedbased on factors including candidate experience and work location. This role is classified as exemptunder the Fair Labor Standards Act (FLSA).\nIn addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:\nMedical, dental, and vision insurance, including healthcare savings and reimbursement accounts\n\n401(k) retirement plan\n\nFlexible Paid Time Off and paid parental leave\n\nLife and Disability insurance\n\nOur sustainability promise\nWe’reon a life-long journey to become an ever-more sustainable group. It'sa commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact inthe world. You can read more about our sustainability work here.\nWhat do we offer in return?\nA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:\nOur successes have all come from someone brave enough to try something new\n\nWe support each other in the small everyday moments and the bigger challenges\n\nWe are determined to make a positive difference at work and beyond\n\nReasonable adjustments\nWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.\nIf you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\n*Not all positions can accommodate changes to working hours or locations. 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