{"id":919430,"url":"https://alion.io/job/howden-claims-handler-commercial-schemes","title":"Claims Handler - Commercial & Schemes","company":{"id":708547,"name":"Howden","domain":"howdengroup.com","url":"https://alion.io/company/howdengroup-2","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":185,"ghost_share":0.022,"stale_share":0.157,"repost_share":0.103,"time_to_fill_p50_days":28,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manchester, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":96000,"period":"year","method":"role_country_seniority_unknown","sample_n":588},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-10T00:00:00Z","employer_posted_date":"2026-09-10","last_verified_at":"2026-11-10T22:08:49Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":61},"description":"Who are we?\nHowden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.\nPeople join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden.\nAt Howden, Commercial & Schemes, commercial insurance isn't just what we do, it's who we are. We support our clients through the complex landscape of commercial risk, providing expert advice and tailored solutions that help businesses navigate uncertainty and achieve their ambitions.\nWe have an opportunity for a Claims Handler to join our Manchester team. This role is ideal for an experienced commercial claims professional who enjoys building relationships, delivering excellent client service and managing claims through to a successful resolution. Working with clients ranging from SMEs to larger commercial organisations across a broad range of commercial insurance classes, you'll play a key role in supporting clients throughout the claims journey. Working closely with broking colleagues, insurers and other stakeholders, you'll help ensure a seamless claims experience and achieve the best possible outcomes for our clients.\nThis is a full time permanent role, with hybrid working of two - three days per week in the office,\nOverview\nManage a portfolio of commercial insurance claims from notification through to settlement, ensuring claims are progressed efficiently and in line with policy cover.\n\nSupport clients throughout the claims process, providing guidance, updates and reassurance while delivering a high standard of customer service.\n\nWork closely with brokers, insurers, loss adjusters, legal representatives and other stakeholders to achieve timely and effective claim resolution.\n\nAccurately assess policy coverage and claims information to support informed decision-making and favourable outcomes.\n\nNegotiate with insurers to secure fair settlements in line with policy terms and client expectations.\n\nConduct client visits when required following significant losses, gathering information and supporting robust claim submissions.\n\nBuild strong relationships with clients and colleagues, contributing to a positive customer experience and supporting client retention.\n\nKnowledge\nStrong understanding of commercial insurance policies, coverage types and claims procedures.\n\nPrevious commercial claims handling experience within an insurance brokerage environment.\n\nExperience managing client relationships and delivering excellent customer service.\n\nUnderstanding of insurance principles and relevant regulatory requirements.\n\nSkills\nMinimum 18 months' experience working within a commercial claims role.\n\nStrong analytical, problem-solving and decision-making skills.\n\nExcellent communication, negotiation and stakeholder management skills.\n\nCustomer-focused approach with the ability to build trusted client relationships.\n\nAbility to work independently, manage competing priorities and meet deadlines in a fast-paced environment.\n\nConfident and resilient when handling complex or challenging claims.\n\nDemonstrates empathy and professionalism when supporting clients through difficult claims situations.\n\nQualifications\nGCSE Maths and English (or equivalent).\n\nA Levels (desirable).\n\nCII and/or CILA qualifications, or working towards professional qualifications, would be advantageous.\n\nWhat do we offer in return?\nA career that you define. At Howden, we value diversity - there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:\nOur successes have all come from someone brave enough to try something new\n\nWe support each other in the small everyday moments and the bigger challenges\n\nWe are determined to make a positive difference at work and beyond\n\nReasonable adjustments\nWe're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.\nIf you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application - if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.\n*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.\nPermanent","description_format":"text","description_chars":4928,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Vacation Rentals","Property & Casualty Insurance"],"lifecycle":[{"event":"open","at":"2026-09-14T23:14:00Z"},{"event":"reopen","at":"2026-11-06T16:42:07Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Senior or Specialist Worker, Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Global Business Mobility: Senior or Specialist Worker; Skilled Worker","cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.49,"p_room":0.28,"age_days":61,"expected_fill_days":28,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/howden-claims-handler-commercial-schemes","json_url":"https://alion.io/job/howden-claims-handler-commercial-schemes.json","meta":{"generated_at":"2026-11-11T00:24:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":156,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":708547},"rest":"https://alion.io/mcp/rest/get_company?id=708547"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhowden-claims-handler-commercial-schemes"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhowden-claims-handler-commercial-schemes"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhowden-claims-handler-commercial-schemes"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/howden-claims-handler-commercial-schemes\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhowden-claims-handler-commercial-schemes"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":919430}},{"tool":"search_jobs","arguments":{"company":"howdengroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":919430},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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