{"id":1433116,"url":"https://alion.io/job/howden-group-holdings-it-support-technician","title":"IT Support Technician","company":{"id":1867178,"name":"Howden Group Holdings","domain":"howdengroupholdings.com","url":"https://alion.io/company/howdengroupholdings","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Leeds, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":125},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Jira","optional":false},{"name":"PowerShell","optional":false},{"name":"ServiceNow","optional":false}],"status":"closed","first_seen_at":"2026-09-22T10:20:59Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-24T10:05:18Z","board_verified":false,"closed_at":"2026-10-24T10:05:18Z","days_open":31,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":31},"description":"We have an exciting, permanent opportunity for an experienced IT Support Technician to join our Leeds office (hybrid working).\nYou'll provide high-quality technical support and service delivery across the organisation, ensuring incidents and service requests are resolved efficiently and in line with agreed service levels. The role is responsible for supporting end users, maintaining IT systems and services, contributing to service management processes, and driving a positive customer experience through effective communication, problem-solving, and continuous improvement. As the IT Support Technician you will collaborate with wider IT teams, maintain accurate documentation, and help ensure the reliability, availability, and security of business technology services.\nA snapshot of your day\nDeliver excellent IT support and customer service to colleagues across the business, communicating effectively with users, keeping them informed of progress, actions, and resolutions. \nManage and resolve incidents, requests, and tasks through the IT Service Management platform within agreed service levels.\nDiagnose and resolve hardware, software, networking, Microsoft 365, and device-related issues through effective troubleshooting and technical analysis.\nContribute to ITIL-aligned service management processes and continual service improvement. \nMonitor and maintain IT systems and services, identifying potential issues and taking proactive measures to minimise disruption. \nAssist with onboarding, offboarding, user account administration, access provisioning, and equipment deployment activities. \nIdentify recurring issues, trends, and opportunities for service improvement, escalating concerns where appropriate. \nSupport IT projects, system upgrades, office technology deployments, and technology improvement initiatives as required.\nWe would love to hear from you if you have:\nExperience working within SLA targets and ability to manage workload based on business impact and urgency. \nExperience using an ITSM platform such as FreshService, ServiceNow or Jira Service Management. \nExperience working in a structured IT support environment. \nExperience with Microsoft Azure and Microsoft 365 administration. \nBasic PowerShell scripting. \nParticipation in service improvement initiatives. \nExperience identifying recurring issues and raising problem records.\nWhat's in it for you:\nCompetitive discretionary annual bonus. \nCore benefits including life assurance of four times salary, income protection of 75% of salary for up to five years, and single private medical insurance cover. \nA generous pension scheme\n25 days' annual leave, increasing to 27 days after five years' service. \nAccess to the Howden flexible benefits programme, offering a wide range of benefits and discounts to support your wellbeing, family life and lifestyle. \nThe opportunity to be part of a growing global business where career development, collaboration and innovation are encouraged.\nAccessibility\nIf you require reasonable adjustments or want more information on accessibility, please let us know\nFollow Howden onLinkedIn\nWe kindly ask recruitment agencies to not send speculative CVs. Should we need assistance, we will reach out. All enquiries should be directed to ","description_format":"text","description_chars":3284,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Property & Casualty Insurance","Reinsurance"],"lifecycle":[{"event":"open","at":"2026-09-29T02:04:20Z"},{"event":"close","at":"2026-10-24T10:05:18Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/howden-group-holdings-it-support-technician","json_url":"https://alion.io/job/howden-group-holdings-it-support-technician.json","meta":{"generated_at":"2026-10-25T19:38:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27857,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1867178},"rest":"https://alion.io/mcp/rest/get_company?id=1867178"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fhowden-group-holdings-it-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fhowden-group-holdings-it-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fhowden-group-holdings-it-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/howden-group-holdings-it-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fhowden-group-holdings-it-support-technician"}]}